Film-Tech Forum ARCHIVE: MasterImage 3d problem.

This is topic MasterImage 3d problem. in forum Film Handlers' Forum at Film-Tech Forum ARCHIVE.

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Posted by Allan Riddelll (Member # 5090) on 07-29-2014, 08:58 AM:

Lately we've been having an intermittent problem with the up/down elevator not rising on command cue. Although it works 90 percent of the time, we just have the occasional glitch. The filter wheel spins normally and in sync on all shows and the up/down works ok on manual. The sensor seems fine although as far as I know that is for 3d sync and nothing to do with the elevator. All connections checked and fine.

The MasterImage manual regarding troubleshooting says that up/down faults be directed to tech support.

Any advice would be appreciated in any case if anyone has experienced this problem.

Posted by Richard Garbett (Member # 5658) on 07-30-2014, 09:31 AM:

Hi Allan,
We would like to get to the cause of the issue you are experiencing with your MasterImage 3D system as soon as possible.
Can you please send us an email to support@masterimage3d.com with the system model and serial number and someone will assist you within your time zone.
Regards,
Richard.

Posted by Dennis Benjamin (Member # 1137) on 07-30-2014, 09:40 AM:

Since the topic was brought up:

How does the Master Image 3-D communicate with a Christie Solaria One? I guess the better question would be - what is the best way for a Christie Solaria One to communicate with a Master Image 3-D Machine. We have one hooked up at a location and it doesn't seem to accept any commands. Does it get the cues from the IMB?