Film-Tech Forum ARCHIVE: Superior Increases warranty of 12 & 15kw lamps

This is topic Superior Increases warranty of 12 & 15kw lamps in forum Large Format Forum at Film-Tech Forum ARCHIVE.

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Posted by Dennis J. Losco (Member # 1374) on 01-21-2005, 01:55 PM:

Official notice to all: Superior Quartz Products, Inc. has officially raised its warranty to 1200 hours Unconditionally on its 12 & 15kw lamps! If you are not seeing this from your lamp, please call a Superior Engineer for any technical assistance.
We still and always will offer the $100.00 credit towards a lamp returned for disposal.

Posted by John Pytlak (Member # 331) on 01-21-2005, 02:01 PM:

Is that increased warranty hours retroactive on lamps in service, or just on newly purchased lamps?

Posted by Dennis J. Losco (Member # 1374) on 01-21-2005, 02:14 PM:

Sorry John, this is on newly purchased lamps. Although the reason we raised was because users were consistently running lamps to the 1100-1200 hour mark. Return rate is far below 1%, so I don't see it being an issue.

Posted by Peter John Anthony. C (Member # 2500) on 10-23-2005, 11:14 AM:

We still and always will offer the $100.00 credit towards a lamp returned for disposal.

Dennis can you please be more clear on $100 Credit (Will the person who sends back old 15K lamps for disposal gets $100)..

Thanks

Posted by Jeffry L. Johnson (Member # 453) on 10-23-2005, 02:33 PM:

They'll likely reduce the price of your next lamp purchase by $100.

Posted by Peter John Anthony. C (Member # 2500) on 10-23-2005, 04:06 PM:

Ok Thanks JLJ.....

if you don't mind can you please let me know the cost price of these lamps at present.........

Posted by Dennis J. Losco (Member # 1374) on 10-31-2005, 08:27 AM:

Hi Peter....Once we receive the used lamp back our AC receivable department will send you a $100 credit via mail to be used on your next order. Please email me and we can discuss pricing etc. Thanks denjr@sqpuv.com