Film-Tech Forum ARCHIVE: problem with dolby showstore and showplayer

This is topic problem with dolby showstore and showplayer in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Hordur Valgardsson (Member # 5482) on 04-21-2010, 04:27 AM:

Hi all i am wondering if any of you have had the below problem with the showstore from dolby ?
i´ve sent it to our support and they forwarded it to dolby to see what can be done apart from deleting everything and installing again. but i thought i´d try to ask if any of you have had this happen ?

Basically

- showstore monitor show no content at all but showplayer (the smaller monitor shows all the clips etc..)

- I can ftp into the showstore

- I can see all the content there

- Showplayer shows all clips loaded into the showstore on its small screen

- The showstore bigger lcd monitor does NOT show any content.

- I can create a new show on the showstore but no clips or cues are showing.

- I tried loading a new trailer into the showstore but that was not seeable on the showestore.

- I can see on the showstore monitor that 40 gbs are free out off 1100gb

- when I select a clip to playback on the showplayer then it selects the clip only on the showplayer.

- the bigger showstore monitor starts selecting the content but ends up with nothing selected and asks to select show.

Posted by Danial Simmonds (Member # 4638) on 04-21-2010, 08:43 AM:

Try running the unconfig script using the terminal?

Posted by Hordur Valgardsson (Member # 5482) on 04-21-2010, 08:54 AM:

We already tried that
also we tried re-installing the latest showstore update.
no luck unfortunately

Posted by Kevin Fairchild (Member # 4985) on 04-21-2010, 11:18 AM:

Try using the latest showstore installer iso (not the update)
That should wipe everything as it will reinstall the entire Dolby OS.
Make sure you have all content backed up first.

Posted by Tony Bandiera Jr (Member # 2365) on 04-21-2010, 02:37 PM:

Ahh, the joys of D-Cinema that is supposed to make all our lives easier.. [Roll Eyes]

Posted by Demetris Thoupis (Member # 833) on 04-21-2010, 03:03 PM:

When it breaks, you don't loose just one show.. You loose them all!!!

Shall I say it again?!

FILM RULES!

Posted by Pete Naples (Member # 761) on 04-22-2010, 06:09 AM:

Sounds like Show Manager running on the local Show Store has got it's knickers in a knot, it's not something as daft as IP conflict? Check the rotary switches on the back of the DSP100 are set to the same screen number as the DSS100. Also check/replace that damned Gigabit link cable between the two units.

We've seen a fair %age of DSS100s with faulty Ethernet ports on the back panel, I say the back panel because the physical port on the back is an extension cable from the ports on the motherboard and it's the extension that's failed. More than once we've got them back on screen by opening up the DS100 and plugging the Ethernet cables direct into the motherboard.

40gig free out of a loose Terrabyte is not much breathing space, you might want to try deleting or shifting some content. They don't work well without space to think. Also applying updates when short on space is not a good idea.

Posted by Hordur Valgardsson (Member # 5482) on 07-14-2010, 07:54 PM:

So this issue has happened in another cinema we have and now it has happened the second time in the original screen it first happened in.

I solved it by installing the showmanager software again, but on random occasions the problem reappears and only solution seems to be a re-install, not even an unconfig works.

we are running software version 4.0.8: and apparently this has been happening in other cinemas too, but i´ve yet to recive a solution for the problem other than upgrade to version 4.2 wich will happen eventually but not yet.

Posted by Brad Miller (Member # 2) on 07-15-2010, 02:53 AM:

Don't forget you have to get keys for the media block from Dolby when you do the upgrade to 4.2

Posted by Matt Fields (Member # 3211) on 07-15-2010, 06:24 PM:

Is there any compelling reason (besides to fix a bug) to upgrade to 4.2?

All my servers are currently 4.1.7.8.

Posted by Brad Miller (Member # 2) on 07-15-2010, 07:29 PM:

4.1.7.8 isn't actually the firmware number. Dolby likes to make it difficult to know what version you are actually on. [Wink]

If you are logging on via jupiter client, look at the very first line of text that appears immediately after starting it. I don't know how to verify what version you are on at the console, as I never use it.

Posted by Matt Fields (Member # 3211) on 07-15-2010, 07:33 PM:

I am using Juipter client. I'll check that out.

Posted by Steve Guttag (Member # 268) on 07-16-2010, 06:22 AM:

To know what version you are really on....click on the Dolby logo in the lower left corner...it will put the "splash screen" up. The actual "system version" will show, including the "build" number. The Current release version is 4.2.0 (b42). The DSP100 (or "Media Block" Cat 862 in a DSS200) has its own software version and the DSS100/200 show store has their own software version...but the "System" version is the combination of the two. Hence, it can be confusing to know what goes where.

I like 4.2...it seems more stable and recovers from issues better (projector not present or what not). Also, if you have a DSS200...rebuilding the RAID is automatic...upon a restart, there is no need to go to the 3WARE page...it will just rebuild and work.

I would say, if your software license is current...upgrade. As Brad said, make sure you have ALL of your KDMs for all content as they will be wiped. You will need to upgrade all systems on the network if you want them to communicate still and also the Jupiter Client. Upgrade the DSP100/Media Block first, then the Show Store.

Steve

Posted by Tony Bandiera Jr (Member # 2365) on 07-16-2010, 11:56 AM:

Ahh, the joys of D-Cinema that is supposed to make all our lives easier.. [Roll Eyes]

Screw that, stick with film. [Big Grin]

Posted by Brad Miller (Member # 2) on 07-16-2010, 01:41 PM:

Ah yes, I had mentioned making sure to have the media block keys, not to just blindly do the upgrade, but Steve's post reminded me that the content keys will be wiped as well.

Posted by Kris Verhanneman (Member # 5562) on 07-16-2010, 07:27 PM:

Hello, does the upgrade also removes the shows from the servers or is it only the keys that are removed?

Posted by Brad Miller (Member # 2) on 07-16-2010, 08:21 PM:

You lose it all unless you were on an earlier build of 4.2.x

Posted by Steve Guttag (Member # 268) on 07-16-2010, 08:31 PM:

You don't loose content...I'm not too sure about the shows...also, on the media block upgrade, don't tick the little box in the lower right corner to "reinstall all components" unless you really want to reset EVERYTHING. That is the equivalent to "reset to factory defaults."

Since all of my 4.2.0s were on new installs...except maybe some test shows...there were no shows in them...honestly, I don't recall my test shows being wiped...but I could be mistaken.

Steve

Posted by Pete Naples (Member # 761) on 07-17-2010, 07:50 AM:

Never had shows or content lost after an update. However I've yet to do a 4.1.x to 4.2.x. A colleague has without any lost shows, content or KDM's though. Was a DSS/DSP100 combo.

KDM's yes, but only when going from 3.x to 4.x. Once you're on a 4.x version, the next updates didn't knock the KDM's off.

Posted by Brad Miller (Member # 2) on 07-17-2010, 01:25 PM:

When going from 4.1.x to 4.2.x everything, shows included, is gone. At least they are the way I do it, as I am a big fan of starting clean.