Film-Tech Forum ARCHIVE: no image in a CP2000SB big problem

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Posted by Mike Moreno (Member # 4887) on 09-08-2010, 05:10 PM:

hi everybody. i have a huge problem, our CP2000SB during a show stops to send image to screen. we are showing the las air vender on 3D and for some reason the image desapear and just looks black on screen. i replace the 2 video cables and also the ethernet cable from the server ( doremi dcp2000) to the projector and nothing fix it.
i was talking with our tech support dealer but we couldnt find the problem by phone and rigth now im wating for their answer because they call to christie.
at the same time i send e mails to doremi and chrisite support but as you may know the theater MANAGER is braking my b...

if somebody have any idea of wath to check or do i apreciate it.

thanks a lot to everybody.

mike moreno
mexico

Posted by Dustin Mitchell (Member # 372) on 09-08-2010, 07:21 PM:

When does the image go black (is it the same time every time or at random points in the show)? How often does it happen-every single show or sporadic?

Posted by Bruce Hansen (Member # 281) on 09-08-2010, 07:55 PM:

Does the audio go away as well? Is the lamp still lit in the projector? What does the server say when this happens? Have you noticed if it works OK in 2D? Is the pop corn still good? (Woops, forget that last question).

Posted by Mike Moreno (Member # 4887) on 09-08-2010, 09:10 PM:

today i upgrade the doremi software version but i still hace the problem.
its a random points of show but for long time and everything still normal (lamp on, sound un the auditorium playback on doremi normal)

i need to upgrade the projector but im not sure the correct way to do it.

Posted by Robert John Jeromson (Member # 2559) on 09-09-2010, 02:29 AM:

Is the dowser open in the machine after this happens? What version of the TPC software are you running?

Posted by Marco Giustini (Member # 4544) on 09-09-2010, 12:35 PM:

Was that the first show of "the last airbender"? Upgrading won't hurt, but I doubt your firmware got corrupted in the middle of a show!
Can you play anything else? Do you get "Projector link failure" on the Cinelister?
I'm not extremely familiar with the doremi but you can check some logs from the main menu.
And in DIAGNOSTIC you can check if the RAID is healthy.

Posted by Darryl Spicer (Member # 711) on 09-09-2010, 01:49 PM:

The Dolphin Board inside the Doremi could be giving you problems causing random signal loss for some reason. You may find that a new server may be needed. If you are networked Doremi can access the server and do a diagnostic on it or you can save the diagnostic log to a flash drive and send it to them.

Posted by Mike Moreno (Member # 4887) on 09-14-2010, 06:38 PM:

hey guys.

yes Darryl the problem is in the Doremi, las sunday i replace the projector thinking that the problem was that but bingo, it hapened again, los of projection.
today im gonna send the doremi to fix because i did all i can do (upgrade soft and firmw, cheking fans ).
i´ll thell you what hapen later after repair so maybe it would help somebody else in the future.

thanks for your help

mike moreno
citi cinemas

Posted by Demetris Thoupis (Member # 833) on 09-16-2010, 11:37 AM:

The Doremi has two Ethernet ports. One should use Ethernet port 1 and not 0 for connection to the auditorium network and Ethernet port 0 for connection to the theater network. One has to manually configure using static ip BOTH ports should a DHCP server not exist on port 0. Try and test a Macro execute command when it happens.
Demetris