Film-Tech Forum ARCHIVE: Keyboard dead on Dolby DSS200

This is topic Keyboard dead on Dolby DSS200 in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Paer Hoegberg (Member # 3133) on 03-13-2011, 04:31 PM:

When booting the DSS200, most of the time the keyboar is dead.
We need 3 (or somtimes mer) reboots to get the keyboard working.

5 different keyboard (both PS/2 and USB) have the same problem.
The mouse is OK.

Any sugestion what to look for.

Hardware:
Dolby DSS200 server
NEC NC2000C Projector
XPAND 3D

Posted by Pete Naples (Member # 761) on 03-13-2011, 04:43 PM:

Tried unplugging/plugging it in?

Tried a different physical USB port?

Not come across this glitch myself.

Posted by Paer Hoegberg (Member # 3133) on 03-13-2011, 04:52 PM:

Tried unplugging/plugging it in?
Yes, several times.....

Tried a different physical USB port??
All Ports tried, even with USB-hub. (PS/2 -keyboard in PS/2 port _and_ USB-PS/2 converter)

Posted by Kris Verhanneman (Member # 5562) on 03-13-2011, 05:05 PM:

I guess this is a hardward ware problem only dolby can help you with.

Never had that one before. Is this a new server or a 'older' one?

Posted by Paer Hoegberg (Member # 3133) on 03-13-2011, 05:15 PM:

It's new (Oct 2010), and the keyboard-problem existed from the start.

Posted by Kris Verhanneman (Member # 5562) on 03-13-2011, 05:18 PM:

You should return it so contact them to swap the server.
Or contact your installer - technician who needs to take care of it.

Posted by John Wilson (Member # 269) on 03-13-2011, 05:35 PM:

quote: Paer Hoegberg
It's new (Oct 2010), and the keyboard-problem existed from the start.

Why have you put up with it for so long?

Posted by Brad Miller (Member # 2) on 03-13-2011, 09:37 PM:

Have you actually tried a different keyboard?

Posted by Pete Naples (Member # 761) on 03-14-2011, 04:16 AM:

quote: Paer Hoegberg
5 different keyboard (both PS/2 and USB) have the same problem.

I rather think he has.

Wierd issue, never seen or heard of this before.

Posted by Brad Miller (Member # 2) on 03-14-2011, 02:58 PM:

Hmmm, well I clearly missed that little tidbit.