Film-Tech Forum ARCHIVE: increasing workforce efficiency

This is topic increasing workforce efficiency - boothless in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

To visit this topic, use this URL:
https://ft-forum.com/ft/cgi-bin/ubb/ultimatebb.cgi?ubb=get_topic;f=16;t=001414

Posted by Carsten Kurz (Member # 5396) on 03-08-2013, 06:06 PM:

from http://www.dcinematoday.com/dc/pr.aspx?newsID=3144

'It’s great to have all the equipment, including our Library Management Server (LMS), as part of the box office. That way, staff can input movie files and set playlists while still being available to customers.'

;-) Carsten

Posted by Mike Blakesley (Member # 26) on 03-08-2013, 06:13 PM:

Translated to English: "It's great not to have to hire projectionists."

Posted by Randy Stankey (Member # 64) on 03-08-2013, 06:24 PM:

Would you keep all your company's money in the box office? Would you keep all your concession supplies and food in the box office? Why not? You could have your box office personnel sell tickets and dish out popcorn, too. That would save a lot of money, too!

While we are at it, why don't we get rid of the box office, move the tickets and the concession stand into the auditorium and have the ushers do everything. They could sell tickets and popcorn in between sweeping the floors.

Posted by Mike Frese (Member # 4361) on 03-08-2013, 07:01 PM:

So is there a need for a projectionist full time in a digital booth?

75% of the time a theater does not need to have a separate ticket booth and concession stand. Nice to be able to have that flexibility.

Gee, stay late Thursday night/Friday morning building movies on film or do that at 8pm when no one is at the counter while movies are running.

I thought less booth staff was a means to pay for the equipment?

Posted by Randy Stankey (Member # 64) on 03-08-2013, 09:45 PM:

My statements were meant to be understood as reductio ad absurdum.

Why would a theater put one of its most important assets in one of the least secure locations of the building? Why would a theater manager put some of his least technically skilled workers in charge of such a vital asset?

If you're going to do that, why not just reduce the operation to bare minimum, get rid of box office cashiers, concession stand workers and make ushers, the most expendable employees, do all the work?

In fact, why bother having employees at all? Just receive all your movies via satellite, put in vending machines in place of the concession stand and install ATMs and turnstiles in place of the box office?

You would need only two or three people to run a 20-screener all day long.

Posted by Manny Knowles (Member # 1171) on 03-08-2013, 10:31 PM:

Being a full-time projectionist to babysit a digital multiplex would probably be pretty boring...at least until Thursday night.

Operationally speaking, I think digital is a whole lot easier than film. Ingesting movies and assembling playlists is not a big deal. Many film "projectionists" were really just glorified ushers and concession workers. So, philosophically, I don't see much difference between the old way and the new.

Oh, and I seriously doubt if they install the actual server inside the box office. More likely, they are networked to it. So, no worries about putting all the valuable goodies in one location.

As far as streamlining staff, I have often wondered why box office ATM's aren't all the rage by now. (Be careful what you wish for. More jobs could be lost.) The "follow the money" rule would lead me to guess that hiring box office staff is (presently) more cost-effective than buying ATM's. I'm also reminded of my recent visit to a Cinemark in Fort Lauderdale where something like 5 out of 6 ATM's were out of service. So maybe it's not ready for primetime just yet. But the day will probably come...

I guess, then, it's wrong to say that ushers are the most expendable -- guests can self-serve tickets and concession -- but they SURELY will NOT clean up after themselves.

Posted by Frank B. McLaughlin (Member # 6683) on 03-09-2013, 05:46 AM:

I can see a need for a thread dedicated to procedures relating to the removal and cleaning of hard drives exposed the excessive fountain syrup and popcorn kernals.

Posted by Jock Blakley (Member # 6552) on 03-09-2013, 06:21 AM:

quote: Manny Knowles
Many film "projectionists" were really just glorified ushers and concession workers. So, philosophically, I don't see much difference between the old way and the new.

I'll mention that tomorrow when my colleague is making the two machine conversions, nine threads, and eight change-overs to show HAMLET in 70mm [Razz]

Posted by Leo Enticknap (Member # 534) on 03-09-2013, 06:30 AM:

quote: Mike Frese
So is there a need for a projectionist full time in a digital booth?

When I worked in the theatre industry, film projection (and tasks related to it, e.g. equipment maintenance) was not the only part of the job. It basically encompassed looking after everything that plugged into the wall, including air handling plant, auditorium and public area lighting, IT troubleshooting on box office and back office systems, replacing failed compressors in the fridge in the bar ... you name it. With digital projection, those jobs will still have to be done. When the switchover started my gut feeling was that theatres would be employing fewer technical staff and that there probably wouldn't be one in the building all the time it was open and showing films, but that the technician's job would not disappear altogether. I'd be interested to know if that's turned out to be the case.

quote: Manny Knowles
As far as streamlining staff, I have often wondered why box office ATM's aren't all the rage by now. (Be careful what you wish for. More jobs could be lost.) The "follow the money" rule would lead me to guess that hiring box office staff is (presently) more cost-effective than buying ATM's.

Perhaps for the same reason that supermarket chains are struggling (and IMO, losing the battle) to replace checkout staff with self-checkout machines? The technology is fundamentally flawed and customers will go to considerable length to avoid the things. It takes multiple attempts to scan the barcodes on plastic and paper wrappers (not flat), triggers repeated 'unexpected item in the bagging area' false alarms (i.e. the machine detects a false positive on weight in the bag platform, thinking that you're trying to pack an item without scanning, and thus paying for, it), and if you want to buy booze or other age-restricted items, you have to wait until a human comes along to authorise it. That wait is often longer than if you'd just gone through the queue for the manned checkout.

At my local supermarket, there is almost always a queue for the manned checkouts while the self-checkout machines are deserted. I know many people who avoid supermarkets that have a whole load of machines and just one or two manned checkout lanes, and I'm sure the executives in these retail chains must be looking at the numbers and concluding that consumer resistance is a major issue.

Interestingly, I haven't seen these things anywhere in the US except at Fresh and Easy, the now failed grocery stores that represented the British chain Tesco's attempt to break into the American market. The first time I went into one (in Palm Springs) I was shocked - they had the same machines as the British Tesco stores, right down to the slightly Germanic-accented female voice saying 'Unexpected item in the bagging area!'. All the other shoppers were looking at this thing with a 'What the?! ...' expression on their face, and I wouldn't be surprised if this was part of the reason why the venture failed.

Presumably self-service theatre ticket machines would be a bit more reliable, as they wouldn't involve handling items. But you'd still have the age problem - a human can see if a 12 year-old is trying to buy a ticket for an R-rated film, but a machine can't. Presumably under those circumstances, an employee would have to come to authorise the transactions, which, if you're showing R-rated films in 6 out of your 8 screens, means that you might just as well have a full-scale manned box office.

Posted by Dave Macaulay (Member # 813) on 03-09-2013, 08:23 AM:

Other that the maintenance tasks (cleaning port windows, changing/cleaning projector and server air filters, deleting out of date content, and changing lamps) and ingesting there is nothing for a "projectionist" to do in an all-digital booth. That might all add up to one shift a week.
An all-digital theatre with a TMS/LMS system pretty much runs itself. Once content is ingested in the TMS/LMS and the show playlists are set up (different procedures with different TMS/LMS systems) the system gets its schedule from the POS system and takes care of server ingests and starts the shows automatically. Assuming nothing goes wrong (ahem) the only daily booth task is to do whatever turn-on and turn-off is required before and after shows. And all that can be automated as well.
I'm not a big fan of the truly boothless idea, it makes projector maintenance pretty annoying. But I see it coming for most if not all future builds.

Posted by Louis Bornwasser (Member # 3063) on 03-09-2013, 09:24 AM:

My experience is also that the "projectionist" did many other things in the theatre for which he was not paid, even the Union guys. I have wondered for 20 years if the "head honchos" ever realized what a free ride they were getting.

When the Union (i.e. pofessional) guys were removed, I can tell you that MANY other bills went up since no one else in the building knew how to reset a breaker or change a fuse.

Unless managers become very technical, the bills will go up. Many male managers couldn't change their own tire.

Posted by Sean McKinnon (Member # 612) on 03-09-2013, 09:37 AM:

I think that if the projection operators had positioned the job (early on in the 1950's and 1960's when automation was just starting to come about) as a movie theatre technical director taking care and maintenance of any electrical/mechanical devices and systems (HVAC, Concession equipment, Automaticket machines, lighting) and then as automation and computers came about starting to maintain and repair the computer and POS equipment etc... the value would have shown bright and clear.

It would be in my opinion reasonable to have a "tech operator" on shift at all times to operate/maintain the digital projectors and also perform all of the other technical maintenance and repair instead of hiring third party contractors. I think that by refusing to change with the times and expand into other areas as they developed proffesional projectionists (union or not) made themselves obsolete.

Personally, I think that having a dedicated projectionist even with digital is a good idea. The movie is the most important part of the theatre but unfortunately it is often treated as the red headed step child.

Posted by Manny Knowles (Member # 1171) on 03-09-2013, 12:51 PM:

Leo -- the U-Serve grocery checkout works flawlessly here in Bloomington -- we have the opposite situation -- the only people using the "old school" checkout lanes are those with too much grocery for U-Serve.

As for union projectionists -- my mileage varied from person to person -- the old guy that ran the movies in Detroit wouldn't even carry a trailer upstairs to the booth. Why not? Because union projectionists didn't touch film until it was in the booth. Meanwhile, the younger one was more relaxed -- he went so far as to repair a "butter" warmer.

In fairness, attitude varies from person to person, union or not. Even so, first impressions are hard to shake, and I have never forgotten the old guy with the bad attitude. He was the first "union guy" I ever met. That was back in 1988.

The few union operators in Los Angeles were extremely nice people, and I enjoyed working and hanging out with them. But the whole reason I was there in the first place was that they wouldn't touch video. (We were working a film festival with all sorts of formats.) One year, around 2008 or maybe '09, I asked two of them what they planned to do about d-Cinema (aka "video"). One of them was about to retire. The other one couldn't say what he'd do, because it wasn't up to him -- it was a union matter.

quote: Sean McKinnon
I think that by refusing to change with the times and expand into other areas as they developed proffesional projectionists (union or not) made themselves obsolete.

I'm inclined to agree.

quote: Sean McKinnon
Personally, I think that having a dedicated projectionist even with digital is a good idea. The movie is the most important part of the theatre but unfortunately it is often treated as the red headed step child.

Yes, but as you mentioned earlier in your post, the scope of work would need to include more stuff. Otherwise, you're bound to become resentful about paying someone to do "not a whole lot" most of the time.

Posted by Rick Raskin (Member # 1561) on 03-09-2013, 01:15 PM:

Theater owners in the Washington area wanted to go with the manager/operator concept, but the IA was to short sighted to see what was coming. In the words of a long deceased business agent from now defunct Local 224, "We work with our hands, not our heads". For real; I was there when he said it!

Its a damned shame because the operator was probably the most skilled person in the theater and could have easily handled both jobs. And, it included an increase in pay.

I wonder where we'd be today if that concept had taken hold?

Posted by Tony Ratcliff (Member # 1196) on 03-09-2013, 03:07 PM:

As for going box-officeless, the Silverspot in Naples, Florida, does not have a box office at all. The only way to buy tickets are on-line or via the ATMs outside the theatre. The ATMs are not even inside the theatre complex itself, but in the mall outside the theatre.

Posted by Manny Knowles (Member # 1171) on 03-09-2013, 03:19 PM:

Both of these pictures were taken on the same day at the same location.

These are not the same ATM -- two offline units.

I checked in on this one after the screening -- it was still "loading."

There was a third offline unit, but it looked just like the first one, with the "out of order" sign taped to it, so I didn't bother taking a picture of it.

If the fourth ATM was broken, we could have purchased tickets inside at the Customer Service desk, but this location has two large box offices, with over 10 windows. In this next pic you can see the two box office structures in the sheltered exterior:

I felt as though ONE station could've been open, especially under the circumstances. Ideally, at least one station in each box office structure.

It's disappointing to go to a great-looking venue, only to find that the service doesn't quite measure up.

Cinemark Paradise 24, formerly Muvico.

Posted by Lyle Romer (Member # 1266) on 03-09-2013, 05:17 PM:

quote: Rick Raskin
I wonder where we'd be today if that concept had taken hold?

The concept did kind of take hold only it was the managers becoming the operators!

Posted by Dennis Benjamin (Member # 1137) on 03-10-2013, 06:43 PM:

Manny,

I managed at that very location back in 2001. Muvico had a staff of over 100 people to run that place. The difference between then and now - Cinemark. Regal, A.M.C., and Cinemark are all running thier companies similarly. They are trying to make the company's bottom line by cutting payroll. What they fail to realize is that the people that work(ed) at the theatres made up part of the movie going experience (I know, I've been part of it for 24 years). In attempts to "automate" things - ticket sales, concessions (Thanks Century and Syufy), projection - much like grocery stores and thier self check-outs - they are draining the character out of thier buildings.

They'll realize it when it's too late.

Posted by Cassandra Palko (Member # 5362) on 03-10-2013, 11:26 PM:

How old are those ATMs? Our theatre has 7 and they are about 4 years old. They are 99% functional. The 1% exception being when they are out of paper - and the paper is VERY easy to replace.

Posted by Joris Springer (Member # 4175) on 03-12-2013, 05:35 PM:

Our integrator claims that you can't run a cinema without a projectionist. Sure Digital projection might sound more efficient but you still need to check every start and they still need maintenance and they need people they can contact who can perform the problemsolving on site (they are located in France and we are in the Netherlands).

Their support is awesome! And is getting better each time and I am very happy they have our backs in case we dont know what to do. But I agree with them, you still need a projectionist, even just for the silly mistakes or when the server decides to ignore the macro's.

Posted by Dave Macaulay (Member # 813) on 03-13-2013, 08:04 PM:

I'm impressed that your "integrator" can dictate staffing to the cinema owners. That doesn't happen here: The major chains do what they wants to do. And they don't want to pay a projectionist to do nothing 7.5 hours out of every 8 hour shift. The shows get checked by the floor staff - someone looks to see the preshow is running, and looks again to see the trailers are running... and maybe checks again once the feature starts. Basically the "checking" is done by the patrons.
The managers are trained on basic projector operation and are supposed to be able to solve simple problems, a trained manager is supposed to be on duty at all times (with turnover, there are always new and untrained managers on the roster). Usually one or two actually really know how to do lamp changes, ingests and playlist setup and they are the only ones that do that stuff.

Posted by Joris Springer (Member # 4175) on 03-14-2013, 03:06 AM:

Well what was meant with that was that it would be wise to have someone on the floor (so they advice it) with knowledge of what to do when something goes wrong, to quickly solve a problem, actually similar to what you say though this person is responsible for checking the shows when they start, is the preshow running, are the trailers looking good, is the main feature running properly, is the sound alright, is the 3D running correctly.

After this check that projectionist is leaving the booth and is going to help in the shop and help clean the theaters until the next show starts. Since all movies start around the same time (for example our first shows start around 13:00, 13:15, 13:30) there is plenty of time to help our colleagues on the floor. So a bit like you say actually though the people who do that are really selected for that and they are not done by someone random on the floor who happends to have time for it.

We have 2 projectionists who are responsible for putting together the planner in the TMS and making the shows, performing maintenance to the booth. Also the projectionists are responsible for the maintenance of the building which also requires some time.

However, often when the last show has started some of the projectionists are send home so the manager in charge will close down everything. All depending on what needs to be done.

Posted by Gavin Lewarne (Member # 5397) on 03-14-2013, 06:53 AM:

We too have the same VPF / NOC contractual agreement - that someone knowledgeable and capable must be available whenever the projector is being used. To be completely honest, there is only really one other person here who could be trusted with the equipment. No word of a lie, I have had phone calls at 9 in the morning by several staff members and volunteers asking how to put the DVD in the DVD player in some of the art exhibitions......

Given we are an arts centre staffed by 80% volunteers means I remain full-time, and I have plenty to do being in charge of IT and some general admin as well.

I don't tend to have much "spare" time in the evenings when the shows are running.

Posted by Marcel Birgelen (Member # 6801) on 03-14-2013, 09:33 AM:

quote: Randy Stankey
In fact, why bother having employees at all? Just receive all your movies via satellite, put in vending machines in place of the concession stand and install ATMs and turnstiles in place of the box office?

Looks like you're describing the next-gen multiplex, we have a few around here that operate eerily similar.

- All content is delivered via closed CDN. TMS is controlled from the central office and managed via their in-house NOC. Maybe you want to keep one or two guys around that can push some buttons in the event of a failure.
- You buy your ticket on-line or via the ATM in the lobby. Box offices are nowhere in sight, maybe you'll find an information desk hidden away in a corner.
- The concession stand is now a supermarket with maybe one or two manned checkouts and a bunch of vending machines.
- Nobody to check your ticket, because the seat detects whether it should be occupied or not. If the amount of tickets sold do not add up to the number of occupied seats, a third party security guard will come and check it...
- Cleaning and security is all hired from some external contractors.

In the next iteration you could abolish the manned checkouts by letting people scan their own concessions (like some supermarkets are already doing), then the only thing left is restocking your concession supermarket and vending machines, but maybe you can hire some external contractors or some robots for that too [Wink]

Posted by Martin McCaffery (Member # 37) on 03-14-2013, 03:57 PM:

Then, if they can find a way to eliminate showing a movie...Pure Profit! [evil]

Posted by Marcel Birgelen (Member # 6801) on 03-14-2013, 06:28 PM:

quote:
Then, if they can find a way to eliminate showing a movie...Pure Profit! [evil]

Actually, they found a way to do that too... It already happened to me twice in the same complex and I'm not such a regular visitor.

Commercials and trailers were running, but the movie didn't start. After a few minutes, someone told us via PA that there would be no movie, because of some technical problem.

In return we would be given a voucher for a free ticket, which obviously doesn't cover the up-charge for a 3D movie or the time, drinks, popcorn and gas you just wasted...

So, most of the moneymaking already happened: buying the expensive popcorn and coke and looking at the commercials, they even made sure everybody would eventually return at least for the moneymaking part. Actually, the concept is pure genius [Wink]

Posted by Louis Bornwasser (Member # 3063) on 03-14-2013, 07:46 PM:

I was physically present when the "efficiency expert--hired gun" told the owners that everything that happens outside the lobby is a drain and should be minimized or eliminated. in other words, the auditorium ( and bathrooms) is not a profit center and should be eliminated.

Imaging: A ticket booth, concessions stand and a lobby, then BAM right back into the parking lot. Louis

Posted by Randy Stankey (Member # 64) on 03-14-2013, 09:59 PM:

quote: Louis Bornwasser
Imaging: A ticket booth, concessions stand and a lobby, then BAM right back into the parking lot.

The movie was titled "The Egress."

Posted by Manny Knowles (Member # 1171) on 03-14-2013, 11:28 PM:

Reminds me of the "Line Ride" on "South Park."

Link to Hulu.com (Requires login)

Posted by Chris Slycord (Member # 4239) on 03-15-2013, 05:18 AM:

quote: Marcel Birgelen
In return we would be given a voucher for a free ticket, which obviously doesn't cover the up-charge for a 3D movie

There are places that issue vouchers that work for their 3D movies. In fact, re-admit vouchers given legally must be equivalent to what was actually paid since they are given in lieu of the refund.

And some places have different levels of re-admits, with one applying to standard price tickets, another to 3D movies (which can be used for regular movies as well), and another for IMAX (which can be used for non-IMAX movies as well). That's how one place around here does it.

Though a lot of chains just have one re-admit that applies to all movies regardless of whether it is 2D/3D, with no up charge to make things easier for accounting. Generally for these, it's only the discounted tickets one purchases in bulk that still require paying the 3D charge.

Posted by Mark Hajducki (Member # 1732) on 03-15-2013, 10:45 AM:

quote: Marcel Birgelen
In return we would be given a voucher for a free ticket, which obviously doesn't cover the up-charge for a 3D movie

From a customer service perspective the cinema should issue a refund AND a complimentary ticket for a future performance.

Posted by Brad Miller (Member # 2) on 03-15-2013, 11:13 AM:

That's what I always did in the rare instance anything went wrong and we couldn't finish the show back when I was managing. (Intermittent seize, blown speaker, etc) My argument was that it was owed to the customer for inconveniencing them and I never got pushback from corporate about it.

Posted by Tony Mace (Member # 2985) on 03-15-2013, 12:12 PM:

Our chain has 2 versions...

V1 - Our fault (equipment etc) - a sicker is put on the back of the voucher for a free popcorn/soda combo

V2 - Act of God (power outage, flooding etc) - they just get the voucher because it was something we could not control/fix

99% of our customers are happy with this policy - as it does not happen at my theater very often - maybe twice in the last 2-1/2 years...

Myk

Posted by Bobby Henderson (Member # 840) on 03-15-2013, 12:41 PM:

I would expect more than just a simple ticket refund or just a voucher for another movie if the show was ruined by a technical problem. These days when I'm seeing a movie I'm taking my girlfriend with me and spending a considerable amount of money on concessions. The bill for the snacks can cost more than the movie tickets. It would really suck to spend all that money on concessions and end up leaving the theater far earlier than expected and with no refills on the soda & popcorn.

I suppose the trend of cutting theater staff is only going to get worse especially if audiences go along with those changes. There is a lot of customer resistance to things like self-checkout cash registers. The two Walmart Supercenters here in Lawton added more of those things, but not many people use them. Newer smartphones can make credit/debit card purchases with a tap on the right cashier device. But I don't know anyone personally who has enabled that feature in their phones. I'm not sure what to think of self serve concession stands.

The corporate offices can keep trying to reduce payroll all they like, but customer service is going to hell as a result of it. Lower staff equals longer lines at the ticket booth and snack bar. It also equals a dirtier theater since there are fewer people to keep everything from the auditoriums to bathrooms clean. At worst, the theaters could actually become more dangerous in some locations. I can see the increased potential for fights and other nonsense if a skeletal staff is pretty much leaving it up to the audience to police itself.

Ultimately there is absolutely no substitute for having professional minded staff in the theater to help customers whether it's a technical problem with the movie or any number of other issues that will never be automated out of existence.

Computer-based equipment can, does and will fail at some point in time. Keeping the movies running is a mission critical thing. If the staff consists of nothing more than a few minimum wage paid kids in high school and one or two adult managers with not much in the way of I.T. experience when serious problems occur it could translate into lost shows.

The "minor" issues, like a blown sub-woofer driver or surround speaker will often go unnoticed. The minimum wage staffers probably don't know any better and likely won't even care if they do notice the technical problem. That's not their job. The manager can take care of it. The problem is the managers are likely too busy tracking down exactly why the box office is 20 cents short or why the inventory came up 1 soft drink cup short. And they're probably fried from lack of sleep having to close last night at 2:00am and yet be back at work to listen to corporate bitch at them at 9:00am.

I guess none of that matters considering some new theaters don't even have an actual projection booth. The damned projector is hanged from the ceiling near the back of the auditorium and I suppose all the related I.T. gear is stuffed in some big closet elsewhere in the complex.

quote: Manny Knowles
Reminds me of the "Line Ride" on "South Park."

Here is a free version with no login required.

Posted by Mike Blakesley (Member # 26) on 03-15-2013, 01:29 PM:

quote:
- All content is delivered via closed CDN. TMS is controlled from the central office and managed via their in-house NOC. Maybe you want to keep one or two guys around that can push some buttons in the event of a failure.
- You buy your ticket on-line or via the ATM in the lobby. Box offices are nowhere in sight, maybe you'll find an information desk hidden away in a corner.
- The concession stand is now a supermarket with maybe one or two manned checkouts and a bunch of vending machines.
- Nobody to check your ticket, because the seat detects whether it should be occupied or not. If the amount of tickets sold do not add up to the number of occupied seats, a third party security guard will come and check it...

This all sounds just cold, impersonal, and bland. Devoid of personality. It's turning a theater into a Netflix machine, except you watch the movie right there instead of taking it home.

I used to think early VOD would be the death of the movie business but now I'm thinking it's going to be the corporate multiplex cost-cutting mentality. That's one advantage we have being a single screen, I guess....there's not enough money involved to put in all the fancy machinery. We have to use people! You know...smiling friendly faces.

Posted by Scott Jentsch (Member # 1681) on 03-19-2013, 09:34 AM:

I agree with that sentiment. I think more movie theaters die from self-inflicted wounds than from external forces.

Too many corporate offices, as well as the employees themselves, forget that they are in the entertainment business that happens to show movies. The pointy-haired bosses tend to look at numbers and forget what generates them, and employees tend to look like they are being punished instead of grateful that they have a job, much less one that centers around showing people a good time.

Then they whine about how the movies suck, which is why they are losing business. They whine about the cost of buying the equipment they need to stay in business. They blame everyone else for their troubles.

Thank goodness that there are still people in the business that haven't forgotten how to show people a good time, even if the movie doesn't live up to their expectations.

Posted by Chris Slycord (Member # 4239) on 03-19-2013, 08:25 PM:

quote: Scott Jentsch
employees tend to look like they are being punished instead of grateful that they have a job

Most of them I know are greatful they have a job but annoyed that it pays minimum wage.