Film-Tech Forum ARCHIVE: Slow Doremi TMS ingest

This is topic Slow Doremi TMS ingest in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Jannette McQueen (Member # 1885) on 03-11-2013, 08:57 PM:

As the topic says, I am having trouble with my Doremi TMS. Since we had our update for HFR (for The Hobbit), our ingests by the CRU bays have been super slow, like 5 hours for one movie to ingest.

The TMS software version is 2.0.2.

This week I'd like to try using the USB to ingest movies, just to see if it makes any difference. But I haven't had an opportunity before now (I've been away from work for quite a while).

I just spent my shift on sunday clearing out old clips off the TMS and the individual auditorium servers, but even before that it's not as though the server was getting full. It was at about 40% of it's capacity.

This problem has been mentioned to our technicians, but even with all the theatres they take care of, they haven't heard of this happening.

Anyway, if anyone has any suggestions as to what I can try to do to correct this, I'd really appreciate it. We're at a loss here.

Posted by Monte L Fullmer (Member # 2797) on 03-11-2013, 09:40 PM:

Did you do a server reboot - with total shutdown and restart .. to clear out 'stale' memory that resides in all servers?

Why it's a good idea to do this cold boot option once a week to keep things fresh at all times.

Posted by Jannette McQueen (Member # 1885) on 03-13-2013, 12:30 AM:

They have been doing this every thursday morning. Over the course of the week it gets worse and worse. A couple weeks ago though, the reboot didn't seem to have any effect. This past week it didn't get done so I didn't see if that improved it's performance at all.

I'll be interested to see how this week goes.

Posted by Matthew Philp (Member # 7132) on 03-13-2013, 05:42 AM:

Are you using the Doremi ingest unit with your TMS? I had simular problems, but managed to track it down to a faulty esata port on the back of the ingest unit. After i replaced this, it worked fine again.

Posted by Dave Macaulay (Member # 813) on 03-13-2013, 05:10 PM:

Since you have a TMS, I assume you have a NOC connected since the TMS is usually only in VPF locations - where a NOC is required. Call them and report the problem. Follow up with them if you don't get some answer in a day. You can call Doremi tech support directly and send them a diags package from the TMS but sometimes going directly to Doremi peeves the NOC techs so I would call them first.