Film-Tech Forum ARCHIVE: Barco Lamp Error Code

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Posted by Michael Harlow (Member # 1353) on 04-21-2013, 06:26 PM:

Hello!
Projector: Barco DP2K-19B
Lamp: Philips 3kw

Error code #5647

Tonight after about 1hr 30mins our picture was flickering randomly, going brighter and dimmer, then stabilised.
Another 10mins and it went off. indicator light on back of projector was red.
Looked at error log, all it says is #5647 lamp off due to an error
after about 3 mins the light went green and i started the lamp, although flickering slightly we finished the show.
no mention of high temp or anything like that
480 hours on the lamp.
decided to run the show again while we were cleaning... no problems at all.
Any thoughts?
Should i change the lamp?
Projector is 4 months old.
Thanks in advance

Posted by Steve Guttag (Member # 268) on 04-21-2013, 06:49 PM:

Since you say it is a Philips...I'd start there...it is likely a bad lamp. You'll get that error code anytime a lamp doesn't stay lit.

That said, check ALL of your connections REAL well.

Posted by Kris Verhanneman (Member # 5562) on 04-22-2013, 12:52 AM:

Check if your lamp isn't running at the minimal power. If so add power. (A trick we try with another brand of xenon bulbs)

Posted by Michael Harlow (Member # 1353) on 04-22-2013, 06:08 AM:

Hi There,
Thank you for your replies.
I decided to look at the Barco diagnostics late last night, with a "show" running, i noticed the lamp power was near at 3000w, then it dropped down to around 2200w for the next hour or so.
I will have a look again today and check connections etc.
Just out of interest, how do you add more power to the lamp?
Thank you
Michael

Posted by Steve Guttag (Member # 268) on 04-22-2013, 06:49 AM:

If it is a sudden drop (though a tail light change should also occur)...it could be a power supply dropping out. Barcos will run with a missing supply, by design. But it should say that one or more supplies are missing.

Posted by Kris Verhanneman (Member # 5562) on 04-22-2013, 11:15 AM:

To add to the requested power.
It might be a sliding bar from x to 255 witch you can place higher to the 255 or the requested CLO where you can add a bit.

If it is a power module that is breaking down you should get a message that gives you a warning (or find it in the log files of the Barco).

When the lamp fails the next time check the error message. If there is no lps message then you need to replace the xenon lamp.

Posted by Carsten Kurz (Member # 5396) on 04-22-2013, 02:14 PM:

Well of course the drop from 3kW to 2.2 kW could be intentionally by SPL to accomodate for flat/scope/3D whatever. If it happens unplanned right within a feature, I guess I would call Barco and/or replace the bulb.

- Carsten

Posted by Michael Harlow (Member # 1353) on 04-23-2013, 04:43 PM:

Hi There,
I thought i'd just pop back and let you know how we are proceeding.

Yesterday, watching "lamp power" on the barco communicator, most of the time it was around 2400w, screen FL was about 13, target 14, it dropped to 4FL more than once and the picture was flickering badly, the CLO then increased power to around 2990w, 18FL on screen then dropped again.
I am changing the lamp shortly and have logged a fault with DCinex..
Michael

Posted by Manuel Acevedo Civantos (Member # 7567) on 04-24-2013, 08:05 AM:

Having similar problems, lamps not turning on, and a couple going off in the middle of the show.
Changing from CLO to Normal mode seemed to help, as it avoids the power roller coaster.
All lamps are ASL, and have been blamed for the problem. Let's see what happens when we change to Osram as recommended.
Christie's are not having a problem, but not sure what lamps are in use. Maintenance has been... fuzzy.

Posted by Monte L Fullmer (Member # 2797) on 04-24-2013, 12:01 PM:

USHIO bulbs for your 3k usage. Best bulbs for BARCO units.

Posted by Brad Miller (Member # 2) on 04-24-2013, 12:52 PM:

Manuel, whoever "recommended" Osram lamps for your Barco is an idiot. We have had almost every one of those crappy things fail pre-warranty. Buy USHIO lamps if you want any sort of performance from the Barcos.

Posted by Manuel Acevedo Civantos (Member # 7567) on 04-26-2013, 03:53 PM:

Actually, they recommended Ushio but sent Osram.
By now, I'm just trying to figure my actual situation, as I just recently took over this tasks. I keep finding spare lamps around the corners.

Thanks!

Posted by Brian D. Whitish (Member # 825) on 04-27-2013, 02:39 AM:

How are Phillips lamps? Thats what we are using at Landmark. I would prefer Ushio because of the great life we got from their bulbs on our Strong Super 80's.

Posted by Michael Harlow (Member # 1353) on 04-29-2013, 01:06 PM:

Hello!
I thought I would just log back in to tell you how we are getting on.
Well, it seems our "CLO Board" has (or had) failed, thus causing the problems.
Hopefully when that is replaced, the problem will be resolved.
I have taken on board the comments regarding Osram and Philips lamps.. I will try and get an "Ushio" lamp next time.
Thank you all once again.

Posted by Steve Guttag (Member # 268) on 04-29-2013, 09:43 PM:

Are you on Barco 1.9.104? If not, give that a try before declaring the CLO to be bad...there was a fix for the CLO in 1.9

Posted by Joris Springer (Member # 4175) on 05-06-2013, 07:25 PM:

Manuel, I completely agree with Brad. Please, don't switch to Osram, the only thing that is really good is their warranty (since they replace almost all their lamps that don't reach their proper hours and at the cinema where I work it is about 90% that don't reach that amount).

We used to have problems with lamps in just 3 booths (2 of them with 3K lamps and Osram has already admitted that those lamps are not up to their standards) but since the recent firmware updates from the Barco's (that claim the lamps can burn longer) we have had problems in almost all booths.
The lamps from Osram are crap!

In case you are wondering, we keep the lamp on if the time between shows is less than 20 minutes because that is what the engineering department at Osram Netherlands told us.

Posted by Marco Giustini (Member # 4544) on 05-10-2013, 03:49 PM:

I was not aware that a firmware upgrade could affect the lamp's life. Which version are you referring to?

Posted by Steve Guttag (Member # 268) on 05-10-2013, 05:19 PM:

The lamp manufacturers occasionally change their warranty life...the updated software/firmware will take that into account. There is also the new lamps that are introduced...like the Ushio "L" series. The current software will know about them too.

Posted by Marco Giustini (Member # 4544) on 05-10-2013, 05:38 PM:

Ah right, it's just an updated lamp file, not an actual increase caused by the firmware!