Film-Tech Forum ARCHIVE: Christie Solaria One Can't delete content

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Posted by Nguyen Jack (Member # 7530) on 02-08-2014, 03:12 AM:

Hi everybody,

I used projector Christie solaria one + Nas Iomega, but i get problem with content manager. I can't delete content. I try rebooting projector and Iomega but it still problem.

Code: Delete Failed:CheckitemlnScheduleEncoder+ErrorCode_

Please help me to fix ??? [Frown]

Posted by Chris Slycord (Member # 4239) on 02-08-2014, 03:46 AM:

I've never used that system, but the name for that error code indicates that it's probably that you've got a playlist scheduled to play that uses that content. And some systems don't let you delete the content even if the scheduled show already occurred. I know that the Sony's I used in the past worked like that where you needed to delete all scheduled shows that used the DCP (including the ones that finished already).

Posted by Andrew Thomas (Member # 7000) on 02-09-2014, 09:40 PM:

I haven't had that problem. I did have a problem on one of our Solaria Ones where when deleting either playlists or pieces of content, suddenly a cursor would appear on the screen where you last touched and wouldn't go away. You also couldn't actually click anything anymore, so you had to remove the touch screen and reboot it.

Posted by Nguyen Jack (Member # 7530) on 02-10-2014, 02:05 AM:

Thanks Chris Slycord.

Posted by System Notices (Member # 2357) on 11-03-2015, 02:37 PM:

It has been 631 days since the last post.

Posted by Mike Moreno (Member # 4887) on 11-03-2015, 02:37 PM:

hi Nguyen Jack .

Im having the same problem with the same equipment.
did you fix the prolem?
how did you fix the problem.

thanks

Mike Moreno
Mexico

Posted by Dave Macaulay (Member # 813) on 11-03-2015, 03:10 PM:

I think the problem was trying to delete content included in a playlist/show. I've had this question a few times on other servers so it's probably a common "safety switch" so you don't delete content from active playlists. Just cleaning up the playlists deleting any that are not going to be used again allowed deletion of the content. I believe Doremi won't allow you to delete playlists still scheduled to play, as well.

Posted by Mike Moreno (Member # 4887) on 11-03-2015, 03:53 PM:

hi Dave.
No, is not that. I have that problem last month in another solaria 1. i change the NAS to another solaria and then erase a few trailers there so i thogh the problem is the projector. i reinstall the NAS and a few days later it was working fine, i start to erase content.

My problem here is that i only have one christie projector on this cinema and i can´t switch the NAS in to another auditorium.
is not content from a play list what im trying to erase, is only a doremi flat trailer .

Mike Moreno
MExico

Posted by Nguyen Jack (Member # 7530) on 11-03-2015, 08:17 PM:

Hi Mike,

You should delete all old schedule, you will delete ok.

Posted by Stephan Shelley (Member # 8587) on 11-04-2015, 05:26 PM:

You may have orphaned assets. To get rid of them:

1. Tap Menu> Christie IMB > System.
2. Tap General > Settings.
3. Tap Clean up.
4. Tap Yes.
5. Tap OK

Posted by Mike Moreno (Member # 4887) on 11-05-2015, 12:20 PM:

Thanks Stephan. it works.
Now i can erase content normally.

[thumbsup]

Mike Moreno
Mexico