Film-Tech Forum ARCHIVE: Possible Robocop hard drive issue via Deluxe

This is topic Possible Robocop hard drive issue via Deluxe in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

To visit this topic, use this URL:
https://ft-forum.com/ft/cgi-bin/ubb/ultimatebb.cgi?ubb=get_topic;f=16;t=001788

Posted by Justin Hamaker (Member # 2165) on 02-08-2014, 09:59 PM:

I received the following in an email from Deluxe this morning. Our content ingested fine, but I can't test it due to the lack of active keys.

Attention Projectionist/Manager

In order to avoid a potential ingest issue, we are asking you to please ingest “Robocop” from the hard drive to your central server as soon as possible. We have detected a minor abnormality in our laboratory that may or may not affect ingestion of the content. As a precautionary measure, please be advised a second replacement drive has been shipped to your theatre for arrival no later than Tuesday 02/11/14.

If you experience an unsuccessful ingestion please contact Deluxe Digital Cinema immediately at:

Our Help Desk @ (877) 272-3870

Email: ddchelp@bydeluxe.com

We apologize for any inconvenience

Deluxe Digital Cinema

Posted by Mike Blakesley (Member # 26) on 02-08-2014, 11:09 PM:

Posted by Henry O'Connell (Member # 2238) on 02-09-2014, 02:29 PM:

Yes, I found that out first hand Friday. The file ingest failed twice. Retried again after re-seating the drive, same thing. Called and reported it. Thought it might have been just us. Thanks for the info.

Posted by Brad Miller (Member # 2) on 02-09-2014, 03:25 PM:

Justin, FYI the letter is clearly only concerned with ingestion, not keys. [Wink]