Film-Tech Forum ARCHIVE: Ingest problems with Cinedigm TCC

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Posted by Carl Hetherington (Member # 7107) on 04-01-2014, 03:27 PM:

Hi all,

I have a DCP-o-matic user who is having problems ingesting content onto a Cinedigm TCC. The problem is that the "monitor LMS" does not even seem to recognise the USB key that the DCP is on.

It appears to be related to the key. He has one "magic" USB key from which things will ingest fine. All of his keys are (as far as I can tell) formatted using NTFS. In particular there seems to be a 32Gb key that works and a 16Gb key that does not. The partition tables look the same (allowing for the different sizes).

All of the keys ingest content fine onto a Doremi server.

His service company has no suggestions.

Any clues?
Thanks!

Posted by Steve Guttag (Member # 268) on 04-01-2014, 04:24 PM:

The next thing to look at is from the Windows side...is the drive recognized by the server (not the TCC).

Is the content on the root level? The TCC will not necessarily look down into folders.

Format the thumb drive on the TCC to ensure it is formatted as it wants.

There are a lot of variables there. Note too, presuming that this place has NOC support, they should contact Cinedigm if the things above do not resolve the issue.

Posted by Justin Hamaker (Member # 2165) on 04-01-2014, 04:44 PM:

Something else to check is that they are adding an audio file to the DCP. If these are just advertiser slides, they may not be thinking about audio if the content is not supposed to have audio. What I've done to get around this is just create an MP3 of silence in the necessary length to add when creating the DCP. For whatever reason, the TCC doesn't want to ingest DCPs that don't have an audio file.

Posted by Carl Hetherington (Member # 7107) on 05-16-2014, 04:53 AM:

Thanks for the suggestions chaps. I've put them to the user to try, but they don't seem to have got around to trying them yet... hopefully they will one day!