Film-Tech Forum ARCHIVE: christie 2210 ( LD has no more log space )

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Posted by Hakan Bicer (Member # 7471) on 09-14-2014, 08:20 AM:

I have christie2210 and dolby dss200 server

my christie give us this security alert;

how can I solve this problem

thanks all

Posted by Dave Macaulay (Member # 813) on 09-14-2014, 08:29 AM:

Does the system still run encrypted shows or have the LD logs completely filled up so it can't decrypt?
This is a too-well known issue with the TI Enigma link decryptor.
Someone with more Dolby server experience should know if there's a specific command to empty the LD logs as Doremi has, but running short shows (like one trailer) with about 10 minutes between shows may help. You should see "downloading security logs" or similar on the DSS monitor after a show.
The "cure" is to install the latest Christie software package which includes TI EnigmaPro v1.8 - this version is supposed to cure the "LD logs filling up" issue. Of course, several previous versions were supposed to do that as well but 1.8 seems to actually do it.
Using the latest DSS system software would be a good idea as well.

Posted by Magnus Eriksson (Member # 6085) on 09-14-2014, 09:02 AM:

You will need Dolby ver. 4.7.x.x or later to clear the logs.
No mouse clicking, you will have to run command promt as administrator.
/M.E.

Posted by Hakan Bicer (Member # 7471) on 09-14-2014, 09:18 AM:

Thanks margus I have 4.8.xx for dolby dss 200

when I promt te terminal as admin

which commets can I use for clean all projector logs ?

Posted by Magnus Eriksson (Member # 6085) on 09-14-2014, 10:26 AM:

Exit show manager (ctrl+alt+F2)
Log in as administrator
type the password
type ls scripts
type ./getAllProjectorLogs.sh localhost
If the server tells you to take a long lunch you´re on the right way.
Press alt+F8 to go back to show manager. Go to Control tab to follow the progress. Note: the server will first be disconnected for a while Before the log clearing begins.

It will take some time [sleep]

/M.E.

Posted by Steve Guttag (Member # 268) on 09-14-2014, 11:25 AM:

Dave...Christie has NOT released Enigma 1.8 yet!! They are still on their System 4.2.1 (2) which is on Enigma 1.7.23. So if the logs are FULL (not almost full), you'll need Enigma 1.8.24 and manually install it (and live with the version mismatch). I've asked several times now when Christie will issue an update with Enigma 1.8 but thus far they aren't responding to that request.

Note with Dolby 4.8.0 and earlier, after you run the ./getAllProjectorLogs.sh script, the server will then want to pull approximately 512 logs for the next 16 shows (taking just under 5-minutes each)...starting with 4.8.1, shouldn't do that anymore.

I have found that 4.8.1 (19) to be a rather stable version and worthy of upgrading to, if you are not already there. 4.8.0.33 was not as stable.

Posted by Magnus Eriksson (Member # 6085) on 09-14-2014, 12:01 PM:

quote: Steve Guttag
starting with 4.8.1, shouldn't do that anymore.

But it does [Roll Eyes]

/M.E.

Posted by Steve Guttag (Member # 268) on 09-14-2014, 03:00 PM:

Notice, I said "shouldn't." I have not used it yet with 4.8.1.19. Just going by the release notes.

Posted by Dave Macaulay (Member # 813) on 09-15-2014, 12:59 PM:

Well. I thought Barco was the last to use v1.8 - wrong again!

Posted by Magnus Eriksson (Member # 6085) on 09-15-2014, 03:24 PM:

@Hakan. Any luck?
/M.E.

Posted by Hakan Bicer (Member # 7471) on 09-16-2014, 01:17 PM:

Techinical service was come and change to LD board

they said us that ; dolby server not extract to projector logs

so that LD board is not have emty space [Frown]

when another time how can I delete all logs from dolby server ?

Posted by Magnus Eriksson (Member # 6085) on 09-16-2014, 01:59 PM:

From my experience: if you run the script when the LD alerts 'almost full' you have a fair chance of saving it. If it´s full the server cannot connect (and is not able to extract logs)
So, 'almost full' is an important message.
-Help me now or I will be dead soon [uhoh]

A "dead" LD can be brought back to life by upgrading it to 1.8.24 as Steve mentioned above. I have performed some resuscitation attempts on Barcos, I succeded most of the times.
/M.E.

Posted by Brad Miller (Member # 2) on 09-16-2014, 02:54 PM:

quote: Hakan Bicer
they said us that ; dolby server not extract to projector logs

It's not the server's fault. It's the fault of TI's link decryptor software. Once you do upgrade to v1.8 you will find this problem will vanish, but Christie oddly enough hasn't released it yet.

Posted by Carsten Kurz (Member # 5396) on 09-16-2014, 04:12 PM:

Hakan - was this board under warranty, or did you or your company pay for the replacement board?

- Carsten

Posted by Steve Guttag (Member # 268) on 09-17-2014, 06:19 AM:

Note, you will see the Dolby server extracting the logs after every show. It isn't like it isn't trying. If your LD suddenly went to Logs Full...that is design defect in the LD itself...Enigma 1.8.24 will prevent the results of this and bring the LD back to life. 1.8.24 removes the requirement of contiguous memory positions. Thus, if one memory slot of the 8192 slots goes corrupt, it does not eventually cause the LD to brick...the server can merely move on to the next slot.

Posted by Magnus Eriksson (Member # 6085) on 09-17-2014, 10:20 AM:

Digital förstoppning (digital constipation) as we call it up here. The projector can´t s**t [Mad]

Totally stupid error and quite hard to explain to a small town cinema owner far out in the wilderness when the projector just passed warranty.
-It´s definitely not your fault it broke down but you still have to pay a lot of money for getting it fixed.
[puke]

/M.E.

Posted by Steve Guttag (Member # 268) on 09-17-2014, 11:45 AM:

Now that Enigma 1.8 is available...nobody should have to pay for that one. Again, on a Christie, one merely needs to manually load 1.8. I would also, while I was at it, and since it is a Dolby server, run the ./getAllProjectorLogs.sh script too and flush it. We run that script now on all of the servers we maintain and plan on doing so about once per year.

Hopefully, Christie will issue a new service pack that includes Enigma 1.8 like everybody else.

Posted by Hakan Bicer (Member # 7471) on 09-21-2014, 02:41 AM:

this time under warranty but dont give usany reason for LD board problem.

if any one knows to dolby server consule comments for delete all projector log files ,it is very usefull for this kind of problem.

thanks all

Posted by Carsten Kurz (Member # 5396) on 09-21-2014, 04:55 AM:

Just make sure your Enigma is on 1.8 firmware in the future.

- Carsten

Posted by George Germisashvili (Member # 6597) on 09-21-2014, 08:35 AM:

Hakan, it is easy on GDC servers fix this error by making some mouse clicks, but dolby.. If You have some another brand server in Cinema just swap server with Dolby, and in some time it will be fixed,
(You will need to change Lan settings) You give me good idea to think regarding connecting Cp2210 and GDC server with Internet WAN port to Internet WAN port for long distance to check if it will work, to fix such error on projector. The our NEC projector makes such error sometimes, but GDC server simple fix it.

Posted by Marco Giustini (Member # 4544) on 09-21-2014, 10:28 AM:

It is an Enigma issue with versions earlier than 1.8. If the issue happens with such versions, there is no "fix" available.

Posted by Mark Gulbrandsen (Member # 72) on 09-21-2014, 10:42 AM:

You're right George! As far back as Firmware version 7.8 GDC had a button to transfer the enigma logs content to the server and even when the projector lights would go red it would still play back until you powered the system down and then back up again. Then you had no choice but to empty the logs. That was made automatic in the DCI 8.XX version. What the heck is with Dolby and why can't their's manage this simple process? I don't hear any of this happening with people running Doremi servers either....

Mark

Posted by Steve Guttag (Member # 268) on 09-21-2014, 12:24 PM:

Sorry Mark...it does happen with all including GDC and Dolby servers. The Logs Full condition is not one of download but one of "corruption" in the Enigma. The "Almost" full one is one that I had MUCH more with GDC back in the 7.8 days but never in the 8.01 days. Dolby does download the logs each show (you even see it happening!). Dolby does have a command line to pull ALL of the logs that takes about an hour as all 8192 logs will be requested.

Posted by Marco Giustini (Member # 4544) on 09-21-2014, 01:04 PM:

What CAN happen on a Dolby is that you come across a genuine "logs almost full" condition. If you keep stopping the playback manually, logs are never downloaded.

On a Doremi they are downloaded after the server has been idle for 5 minutes - don't know about GDC.

I feel the Doremi approach is more idiot-proof, and does not force you to wait till the logs are downloaded after the show.

Posted by Steve Guttag (Member # 268) on 09-21-2014, 07:06 PM:

So I wonder on a Doremi system if you have Screen Vision ads that tend keep you from having more than 5 minutes of intermission time...if you get the Logs Almost Full a lot since it never gets a chance except maybe at the end of the day to snatch the logs.

Posted by Mark Gulbrandsen (Member # 72) on 09-21-2014, 07:12 PM:

Never had a single issue Steve and at least half of my systems are (Dual HDSDI) a number of them are now over 4 years old. GDC has always had the button too empty the logs so it can't fill up. Never had to replace a single enigma either.

Mark

Posted by Steve Guttag (Member # 268) on 09-21-2014, 07:45 PM:

Lucky, lucky you, I guess. I've had to change numerous GDC IMBs and multiple GDC Mediablocks too...I'm not picking on them...just noting they are not the problem-free server you depict them to be.

Posted by Dave Macaulay (Member # 813) on 09-22-2014, 10:09 AM:

We've been seeing a few media block failures as well... just out of warranty of course. $3K+ each.

Posted by Marco Giustini (Member # 4544) on 09-22-2014, 11:59 AM:

Steve,

A combination of the two approaches could be the right one. Download the logs when idle if the Enigma is still free, then force some download cycle at the end of the show if the Enigma is getting full.

I am not familiar with that advert system, but what happens to the lamps? If you run 5 shows are the lamps going to stay on 12 hours with no interruption?

Posted by Steve Guttag (Member # 268) on 09-22-2014, 12:28 PM:

Those sites with Screen Vision ads that we service...most of the projectors never turn their lamps off since the intermission times are so short (under 10-minutes).

As for mediablock failures, 2014 has been a big one for us. We've had IMBs from all brands fail (with brand "C" getting to be 100% failure), and conventional mediablocks fail from all...though no CAT862s from us, I know of one that did die...we've had two DSP100s fail but one has already been repaired, the other just has one of its HDSDI outputs that has noise on it. I've had a couple of GDCs...one out of warranty...now retired and one in-warranty...replaced and still running.

Posted by Marco Giustini (Member # 4544) on 09-22-2014, 12:56 PM:

745s seem very reliable

Posted by Mark Gulbrandsen (Member # 72) on 09-22-2014, 03:36 PM:

quote: Steve Guttag
I'm not picking on them...just noting they are not the problem-free server you depict them to be.

Anything can fail. I had an SX-3000 die the other day too. But lets get back to the original point. You can use a GDC server running 7.8.3 to dump the logs from the enigma and clear the red light on the projector. it's as plain and simple as that. Once you update to DCI version 8.XX it does it automatically and always has. Irregardless of the bad enigma firmware GDC has never had this issue with servers running on Dual HDSDI because they've had the clear logs button since version 7.8

Mark

Posted by Steve Guttag (Member # 268) on 09-22-2014, 04:21 PM:

Sorry...had two CAT745s needing replacement this year...though both had odd failures (in warranty) in that there was unreliable shows...no flat out dead ones yet.

As for GDC and logs, I'm pretty sure I've had one of them get the "Almost full" and definitely the suddenly "logs full". Certainly, Dolby has more than their fair share of "almost" full complaints though.

Posted by Steve Guttag (Member # 268) on 10-27-2014, 01:43 PM:

Update....Christie has just issued 4.2.2 (2). This is the update that contains Enigma 1.8 (24).

Posted by Danial Simmonds (Member # 4638) on 10-27-2014, 03:44 PM:

Sorry but wasnt it the server duty to clear LD Logs?

As i know the server had to be updated to clear LD Logs on time.. So now CDS release software to clear LD Logs by itself?

Posted by Carsten Kurz (Member # 5396) on 10-27-2014, 04:04 PM:

sigh...

There is a lot of discussion on this forum about these LD-Log issues. While it is true that a general issue was that servers did not clear LD-Logs during special operational conditions (e.g. no Playlist eject between shows), all firmware versions prior to Enigma 1.8 contained an error that would inevitably lead to memory corruption and a 'bricked' enigma board. A lot of these boards had to be replaced because they couldn't be fixed in the field and TI was slow with a firmware update.

So, this is a combination error - LD-Log full can mean simply that the server didn't clear log memory. It could as well be that there is no memory left on the board because all of it has been marked as corrupt. Enigma 1.8 fixes the corruption issue and can even revive bricked enigma board. But the logs will still have to be read and cleared by the server. The Enigma log memory corruption issue threatens ALL DLP based series II projectors, unless they are operated with an IMB or IMS, since Enigma only is used/needed to play encrypted content over the traditional HD-SDI lines.

Enigma 1.8 is a TI software module, and since summer, all projector manufacturers incorporated it into their own software releases. Christie now was the last to include it.

- Carsten

Posted by System Notices (Member # 2357) on 02-02-2017, 09:41 PM:

It has been 829 days since the last post.

Posted by Jim Cassedy (Member # 4115) on 02-02-2017, 09:41 PM:

One of the screening rooms I work at has an NEC 2000C projector,
and
Dolby DSS-200 serverthingy running 4.3.5 (13) and Show Manager Vers 4.3.3.7-g

>I'm getting red tail lights on the NEC and "WARNING: Security Log" on the LCD

I know I've got to clear out the security log in the DSS-200, and
I've done it before, but not at this location.

The procedure I have in my notes, matches the steps shown in
This Thread
..and which I've copied here:
Exit show manager (ctrl+alt+F2)
Log in as administrator
type the password
type ls scripts
type ./getAllProjectorLogs.sh localhost
If the server tells you to take a long lunch you´re on the right way.
Press alt+F8 to go back to show manager. Go to Control tab to follow the progress

But when I do the "./getAllProjectorLogs.sh localchost"
the server returns a "command not found" line.

I've also tried this procedure, which differs only on "cd scripts" line:
**NOTE** All commands from this point on are Case Sensitive
Username: administrator
Password: <Insert Password Here >
Type: cd scripts/, hit Enter
Type: ./getAllProjectorLogs.sh localhost, [hit ENTER]

with the same results.

Two questions:
1) What, if anything, am I doing wrong?
2) I know the projector will "gag" and not let me play encrypted
content once the log-thing is full. Any idea how long I"ve got?

>>>>>EDIT<<<<<<<
I think I may have found part of the answer further back in the thread
I referenced. In one post it says:
"You will need Dolby ver. 4.7.x.x or later to clear the logs."

Oh No! So how do I clear them if they've only got 4.3.5.3?

There's a full weekend of rentals & screenings ahead and I'd hate to see them go down.
(Even though I'm not working elsewhere till next week)

Posted by Dave Macaulay (Member # 813) on 02-02-2017, 10:24 PM:

After a show, does the server hang a while with "downloading security logs"? If so you can try scheduling a trailer ever 10 minutes for a few hours, it downloads a few log entries after each showing.
I don't know offhand what solaria version used an LD version with the log corruption fixed, but earlier ones would slowly fill the storage with corrupt and disabled blocks. I think installing the latest package should (will?) stop that and recover the lost blocks.
I think there was a log download command in earlier software but I dont have my cheat sheets here with me.

Posted by Magnus Eriksson (Member # 6085) on 02-03-2017, 04:07 AM:

quote: Jim Cassedy was the last to post
type ls scripts

Oops. That is cd scripts of course [uhoh]

/M.E. (correcting myself 2,5 years later)

Posted by Carsten Kurz (Member # 5396) on 02-03-2017, 06:09 AM:

If this machine needs to stay at 4.3.5, is there a way you could borrow another server to download the logs? I'd say, find the software version of that projector, as Dave says, and make sure it get's an updated enigma software. After that, you should be fine with 4.3.5 (for a while). Staying with 4.3.5 may be okay, but they absolutely must get rid of the broken enigma firmware. The NEC should be at least on 4.214 (Enigma 1.8), so, fire up DCC S2 and check.

- Carsten

Posted by Steve Guttag (Member # 268) on 02-03-2017, 06:46 AM:

Carsten has the right idea. Any server that is still on a pre-DCI version of software (4.3.5.13 is pre DCI) is likely on an old NEC version of software too. Even if you don't want to update the entire NEC projector, getting to Enigma 1.8 should be done.

This may free up the Enigma since it likely has corrupt banks that 1.8 will allow to step over.

However, if the projector says that the logs are FULL (not just a warning that they are almost full), your only options are to ensure that Enigma is on 1.8 and that your server software is updated to 4.8.9.12. 4.7 will not download logs once the Enigma is completely full, 4.8.9.12 should (with the script you listed).

That said, since 4.7 and Enigma 1.8, this has become a non-issue for me. Dolby's software price is more than reasonable to get this server to 4.8 (it is something like $50).

Posted by Jim Cassedy (Member # 4115) on 02-03-2017, 10:56 AM:

quote: Steve Guttag
if the projector says that the logs are FULL

This is the error message on the NC-2000c LCD panel:

It just keeps scrolling.
There's no additional info or "error code"
Just this message & flashing red tail-lights.

quote: Carsten Kurz
The NEC should be at least on 4.214 (Enigma 1.8), so, fire up DCC S2 and check.

Unfortunately, last night I had my Mac with me, and not my old Dell laptop
with the DCC program on it. Also, the projector at this location is not networked
to the outside world in any way, so I can't get into it and access it from home
to check either.

I was able to get all the projector software version info off of the LCD panel,
but I don't have that paper in front of me at the moment.

Long story short: I convinced them that both the NEC projector and the
Dolbyserverthingy were in serious need of some upgrades. This venue
has a service contract, so we've got a call into them and I'm waiting
for someone to get back to me as to when they can schedule a visit.

For now, they're not 'down' but I don't know how long they've got till
the system chokes on a full log. Fortunately, I've only got two encrypted
shows tomorrow (Saturday) and Sunday shouldn't be a problem since I
think the room is being used all day for a Super Bowl viewing party.

Posted by Carsten Kurz (Member # 5396) on 02-03-2017, 11:23 AM:

Okay, that sounds as if they were not on Dolby 4.3.5 still intentionally. And as Steve says, that probably means the NEC has very outdated software as well. As such, it is certainly the best idea to update both machines to current software. Even if that could mean some initial irritation about Dolby 4.8x.

- Carsten