Film-Tech Forum ARCHIVE: NEC NC1200 Security Log Warning 489

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Posted by Philip Jones (Member # 6677) on 06-25-2015, 04:32 AM:

We've had a 'Security Log Warning 489' come up on our projector this morning which I understand is a precursor to Error 487 (logs full) which stops us playing encrypted content.

I'm talking to our service people (dcinex), and all they are advising so far is power cycling the projector and server. Done all that multiple times to no avail.

Just wondered if anyone has a definitive way to clear the logs out in a case like this? We have a Dolby DSS200 server.

They are also saying we can keep showing with it in this state, but surely the projector might just stop when the logs fill completely? Any ideas how long we might have?

On screen in an hour!

Posted by Magnus Eriksson (Member # 6085) on 06-25-2015, 05:08 AM:

See this thread:
Film-Tech

/M.E.

Posted by Carsten Kurz (Member # 5396) on 06-25-2015, 06:03 AM:

Did dcinex ask about the software version your NEC/Enigma is running on? In other words, are they aware of the Enigma software version running in this machine?

Which Dolby software version does the DSS200 run?

Basically, the issue is 'solved', use the forum search on 'Enigma', and make sure, your on latest software for both Server and projector.

- Carsten

Posted by Steve Guttag (Member # 268) on 06-25-2015, 06:08 AM:

You have very little time left once the logs almost full error comes up. You can't run the ./getAllProjectorLogs.sh localhost command soon enough.

It will take an hour or so for the initial download and the last time I ran it...you definitely still had the longish download after the next 16 shows of approximately 512 logs.

Current Dolby software is 4.8.4.10 and I believe that version will allow one to initiate a download even if the Enigma goes completely full. I haven't experimented with that (and I don't want to!)...you want to deal with this in the "almost full" state.

You also want to make sure your NEC is on package 4.216. That will have the Enigma update to 1.8 as well as the grey-screen fix.

Posted by Philip Jones (Member # 6677) on 06-25-2015, 06:25 AM:

Thanks guys.

We're on the following software, will the ./getAllProjectorLogs.sh command work with this?
Screen Server 4.8.2.24
Cat 862 4.8.1.2
Show Manager 4.8.3.34

Projector: 4.241
Engima: 1.7(23)

Should I speak to dcinex to get the admin password, and will any content/kdms be affected?

Posted by Carsten Kurz (Member # 5396) on 06-25-2015, 06:41 AM:

You should SCREAM at dcinex support ...

Update to Enigma 1.8! Quick.

No content or KDMs will be affected. Not with a bricked Enigma, not with the updates applied. However, as long as the update is not applied, you won't be able to show content.

- Carsten

Posted by Magnus Eriksson (Member # 6085) on 06-25-2015, 06:45 AM:

4.8.2 (24) has the script, it will work.
You can find the password in the documents for the DSS200.
/M.E.

Posted by Philip Jones (Member # 6677) on 06-25-2015, 07:18 AM:

Thanks a lot Magnus. It is downloading the logs now. (all 7831 of them)

How much of a fix is this? Will it get us through the next few day/weeks/months? Just wondering on a timescale to get a tech in to do the updates to Enigma 1.8 etc.

Posted by Carsten Kurz (Member # 5396) on 06-25-2015, 07:32 AM:

It depends on the state of your enigma memory 'corruption'. If this was a 'regular' log full condition, you will be safe for a while. But the question then is why did this occur at all when you are running on that Dolby version?
The Enigma/NEC Software update is no big thing to do - can't they do it remotely?

- Carsten

Posted by Dave Macaulay (Member # 813) on 06-25-2015, 07:59 AM:

Upgrading just the Enigma to 1.8.24 is no big deal, but updating the entire projector can be dangerous if you are on an old version. You must go through several version complete updates if it's not been kept current. The system can brick if you skip versions.

Posted by Philip Jones (Member # 6677) on 06-25-2015, 07:59 AM:

OK, it has downloaded all the logs and the red tail lights and error have gone!

Thanks so much for all the help. Will get the upgrade done ASAP.

Posted by Magnus Eriksson (Member # 6085) on 06-25-2015, 08:01 AM:

[beer]

/M.E.

Posted by Steve Guttag (Member # 268) on 06-25-2015, 10:55 AM:

You are likely on release package 4.209 (it could also be 4.211 based on the firmware version you listed). I don't see any reason you can go directly to 4.216. The Enigma will be updated as well as the firmware but not much else (the version list, of course but you get that with each update). 4.216 is a good version that we've been running for some time now...zero issues thus far.

Posted by Mark Gulbrandsen (Member # 72) on 06-25-2015, 03:56 PM:

If he's in 4.209 he can go directly to 4.216 with no issue at all. I've done it gobs of times and just recently. If he had a GDC server the logs wouldn't fill up.

Mark