Film-Tech Forum ARCHIVE: No Subtitles for Barco 2k 20C and USL CMS 2200 server

This is topic No Subtitles for Barco 2k 20C and USL CMS 2200 server in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Raphael Gomez (Member # 6822) on 06-16-2016, 11:32 AM:

Hello Everyone,

We are currently using a Barco 2k20C paired with a USL CMS 2200 server.

I cannot see the subtitles of the movies provided.

We've already activated the Cinecanvas on the USL.

But on the Barco, upon checking the Diagnostics it's saying the SUBTITLES are not enabled.

Any advice?

Thank you in advance

Posted by Marco Giustini (Member # 4544) on 06-16-2016, 12:47 PM:

Hi

If you have subtitles on other content, then it's content problem.

Posted by Andy Frodsham (Member # 4061) on 06-16-2016, 12:55 PM:

How often do you re-boot your server, Raphael?

Try a re-boot and see if this improves things!

Posted by Monte L Fullmer (Member # 2797) on 06-16-2016, 04:41 PM:

You need a key to do subtitles.

Do you have a VF file to go along with the OV file to do OCAP presentations?

Posted by Ioannis Syrogiannis (Member # 3235) on 07-08-2016, 09:45 AM:

Diagnostics>CineCanvas>Subtitle Control button and pop-up:
Is Subtitle Control checked or not?
If it is, un-check it.

Did anything work?
Any feedback?