Film-Tech Forum ARCHIVE: www.doremilabs.com has gone

This is topic www.doremilabs.com has gone in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Carsten Kurz (Member # 5396) on 07-26-2016, 02:52 PM:

Looks as if Dolby finally pulled the plug on www.doremilabs.com - including most of the information that was available there. For a while I was hopping Dolby would become as open with their own products as Doremi was on their support pages.
Now I guess it is only a matter of time until Dolby pulls the plug on support.doremitechno.org as well.

- Carsten

Posted by Jim Cassedy (Member # 4115) on 07-26-2016, 04:17 PM:

Do you have a Dolby Customer Portal ID?
I needed some Doremi info lasto nite and found all
the Doremi manuals & tech notes there.(or at least
everything I was looking for was over there now. )

Dolby Portal

Posted by Leslie Hartmier (Member # 7053) on 07-26-2016, 06:30 PM:

I just checked, and the FTP server remains at ftp.doremilabs.com, and all the content is still there.

Leslie

Posted by Carsten Kurz (Member # 5396) on 07-27-2016, 02:47 AM:

Cinemas/operators, at least outside of the US, are not granted access to the Dolby Portal, no matter wether for Dolby or Doremi equipment.

- Carsten

Posted by Pietro Clarici (Member # 4937) on 07-27-2016, 08:56 AM:

Exactly.

We regret to inform you that we cannot register you with a Dolby Customer Portal access. This Portal is primarily used by Dolby Authorized Dealers and trained Dolby Cinema installers/integrators. If you require technical assistance with any of the Dolby Cinema products, please contact your preferred Dolby Dealer and/or Installers.

I really, really hope they don't take the FTP or doremitechno offline, but I wouldn't be surprised if they do. I fear the day when I will be forced to ask my dealer for every single software update or bulletin. I know most exhibitors need that kind of help anyway, and some have NOC service agreements in place: I respect that, but as a small independent I'd like to keep being able to access my machines under my own responsibility.

Posted by Steve Guttag (Member # 268) on 07-28-2016, 06:48 AM:

FWIW...from what I can tell (since I don't have access to it), the "ftp.doremilabs.com" is better endowed than the us site.