This is topic Dolby DCP‑2000/DCP‑2K4/ ShowVault software release v2.8.16 in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.


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Posted by Annli Com (Member # 8266) on 08-02-2017, 01:01 AM:
 
Dolby DCP‑2000/DCP‑2K4/
ShowVault software released v2.8.16 .

Anybody Try This New One ?.
Regards
ShibuPaul
 

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Posted by Jack Ondracek (Member # 1466) on 08-02-2017, 10:42 AM:
 
I got a note about this last month, quoting Dolby as saying the update “fixes issues that caused sporadic audio noise or loss of audio, 4K image artifacts, in addition to other bug fixes”.

Of our 3 machines, we have two that randomly produce a loud crackling sound or fail to produce audio altogether (encrypted content only). Rebooting them fixes the problem, at least until after we shut them down for the night and restart the next day. We regressed one machine, which stopped the issue. That tactic didn't work on the other one. Leaving them on 24/7 would prevent the problem from recurring (I think), but I don't do that, and that's another subject.

All of this started at the beginning of our season, when we had everything updated to the "latest and greatest" We were fine until then.

As for the question: We're waiting on this until after Labor Day, when we're only open weekends. After the disruption the last updates caused, I want some time to recover if this one doesn't work as advertised.

From the lack of conversation around these parts, I had thought we were the only ones that had this problem. Since then, I'm aware of a couple of locations in Seattle that appear to be going through what I am.

BTW... before this "patch" came out, I knew nothing about Dolby's efforts to fix the problem this way. Right up until the announcement, they were suggesting I had an IMB problem and should buy new ones...
 

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Posted by Bob Ezra (Member # 841) on 08-02-2017, 11:36 AM:
 
Jack, can you be more specific about the sw/fw versions that you were/are having problems with?

I went thru the same sound issues (and a few others) after upgrading from software 2.4.4 to 2.6.4 and from firmware 30.07d to 30.07z.

This was not fun.I have since (about 2 mos. ago) gone to firmware
30.07t while keeping sw 2.6.4 and so far no more sound issues.
 

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Posted by Jack Ondracek (Member # 1466) on 08-02-2017, 11:34 PM:
 
I have SW 2.6.4.0 on mine. The one I'm still having problems with has FW 30.07Z and SM 5.1.108-0

My other two have FW 30.05Q and SM 5.0.31-0 and have been working fine with that.
 

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Posted by Bob Ezra (Member # 841) on 08-03-2017, 12:13 AM:
 
Thanks for the reply.

You said you downgraded sw- from what to what (2.6.4?)

It sounds like you should try changing the FW on the problem imb.
 

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Posted by Chris Markiewicz (Member # 1415) on 08-03-2017, 10:01 AM:
 
All our Showvault/IMBs are on 2.6.4, 30.07t and SM 5.0.31. No issues since we upgraded in March 2016.
 

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Posted by Jack Ondracek (Member # 1466) on 08-03-2017, 10:53 AM:
 

quote: Bob Ezra

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It sounds like you should try changing the FW on the problem imb.

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