Film-Tech Forum ARCHIVE: Ingest of tms to GDC SX3000 issues.

This is topic Ingest of tms to GDC SX3000 issues. in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Juan Jose Vazquez (Member # 10496) on 01-28-2019, 01:44 PM:

I just updated a GDC SX3000 server to Build 485 with its hotfix 2 but after updating the server you can not do content transfers from the TMS. A few days later, Hotfix 3 came out but I still can not transfer content. I use Screenwritter and obviously an SX3000 with Barco 20C. It is the only server that has this problem. In the other rooms there is SX2000AR and a Showvault. Does something similar happen to someone else?

Regards

Juan Jose

Posted by Miguel Cruz (Member # 7325) on 01-28-2019, 06:04 PM:

Hi Juan Jose

Apprently GDC SX3000 in the build versión 485 have problems , when it works with TMS , was what they told me in support last week , recommend not update to that versión and wait for the new one.

Regards .

Posted by Monte L Fullmer (Member # 2797) on 01-29-2019, 01:35 PM:

Might have to go into the computer with the TMS installed and go to services.msc/Transfer Service/GDC/ started.

Highlight started and stop this service, then restart.

Happens to us on a occasional basis where we shut down the services and restart them.

Posted by Juan Jose Vazquez (Member # 10496) on 01-29-2019, 06:32 PM:

I have done what to restart the transfer service in the tms and for the moment the transfers work correctly.
thanks to everyone.

Posted by Mark Gulbrandsen (Member # 72) on 01-29-2019, 07:05 PM:

I have Build 485 running on at least 40 SX-3000 and no issues at all, but minus any hot fixes. What you might try is reverting to an older Firmware version that did work for you. Just like you can do on the full size servers by tapping, I believe, the Delete key right at startup, it boots into a different sector containing a "restore to previous version" option. It will restore the server backwards, so be sure to save the setup before doing this! Its been years since I had to do this, in fact... before DCI Firmware and I have never tried doing it on an SX-3000. Anyway, it's possible you will lose all setting after the restore. You might also still have to manually set all the IP addresses, so take note of those as well...

Also, I rarely install a hot fix unless it specifically addresses a problem I am having. You have to check with GDC to see what the Hot Fixes actually fix. Usually they fix a very specific issue.

Mark

Posted by Juan Jose Vazquez (Member # 10496) on 01-29-2019, 09:16 PM:

in another cinema I have 6 SX3000, update only one server but in this case no problem happens and I also manage them using screenwritter.

Regards

Juan Jose

Posted by Monte L Fullmer (Member # 2797) on 01-30-2019, 02:07 PM:

Hotfixes reminds me of riding your bicycle through a patch of goatheads where you get many holes in the tube.

Instead of buying a new tube, you patch up all the holes over the old tube.

Posted by Mark Gulbrandsen (Member # 72) on 01-31-2019, 10:51 AM:

A hot fix is usually a single fix to address a certain problem that someone with a lot of SX-3000's is having. Or sometimes pertaining to making it work a certain way on another makers TMS system, CInedigm for example.

Mark

Posted by Leo Enticknap (Member # 534) on 01-31-2019, 11:09 AM:

On the subject of which, it would be useful to know which TMS Juan is experiencing the bad interaction with the SX-3000/485h2. That would tell us if the bug just involves one specific IMS<>TMS combo, or if that hotfix appears to have broken the ability to ingest online from other sources as well.