Film-Tech Forum ARCHIVE: Missmatched Watermarking technology

This is topic Missmatched Watermarking technology in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.

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Posted by Annli Com (Member # 8266) on 06-14-2019, 11:36 PM:

Any alternate version available ?
" A Firmware Update failed because of a Missmatched Watermarking technology" log massage after update FW Version Doremi DCP2000.

ShibuPaul

Posted by Dave Macaulay (Member # 813) on 06-15-2019, 06:58 AM:

Contact Dolby support for the fix. You need to ingest an extra DLM and maybe a package, but I think you just reingest the firmware package with the additional DLM and reboot.

Posted by Stephan Shelley (Member # 8587) on 06-15-2019, 01:46 PM:

At one time there were two different versions of firmware depending on which watermarking tech is being used by the Dolphin card. Cinvolution or Doremi's own. You may have downloaded the incorrect version.

I know with the showvault and IMB they were able to combine the two versions into one release for more recent releases. Not sure if that is the same for the Dolphin card or not.

Posted by Annli Com (Member # 8266) on 06-15-2019, 10:53 PM:

The Problem Detect Only Dolby Water maked Dolphincards.

Regards
ShibuPaul

Posted by Stephan Shelley (Member # 8587) on 06-15-2019, 11:09 PM:

What is the version number you are trying to upgrade too?

Posted by Annli Com (Member # 8266) on 06-16-2019, 12:58 AM:

Trying Version is 21.03z. Run Software version is 2.8.20-0.

Regards
ShibuPaul

Posted by Marco Giustini (Member # 4544) on 06-16-2019, 04:49 AM:

I think Dave is right, watermarking was changed to doremi at some point so you’ll need to acquire a DLM to change the watermarking type.

I may be mistaken though, that was some time ago.

Posted by Carsten Kurz (Member # 5396) on 06-16-2019, 07:06 AM:

There is a training document from Doremi explaining the different watermarking technologies, which board types, firmware versions, E-SNs are involved, etc. However, it is not targeted at solving that specific mismatch issue yourself.

Contact Dolby about it directly at cinemasupport<at>dolby.com

- Carsten

Posted by Dave Macaulay (Member # 813) on 06-16-2019, 11:04 AM:

Probably I was too brief.
This has occurred several times for me. It's resolved as I described: contact Dolby (email above) and explain the problem, include the eSN of the Dolphin card - and attaching a diagnostic report can't hurt.
They get back pretty quickly (during California business hours) with a DLM "Configure_WatermarkDoremi_sbc405.dlm_xxxxx.drm".
You just ingest this DLM along with the normal firmware DLM (if the ones you previously used have expired) plus the firmware package, reboot, and all is good.

Posted by Stephan Shelley (Member # 8587) on 06-19-2019, 08:26 PM:

If you have the credentials to login to get the DLMs from Dolby you will see there are DLMs for dolphin_21.03z-c or dolphin_21.03z-d the difference is c=cinveloution and d=doremi watermarking.The diagnostic tool will tell you which is installed on your Dolphin card.

If you do not have the ability to login and download the DLMs on your own contact Dolby support as others have suggested.