This is topic Sony SRX-R320 / LMT-300 in forum Digital Cinema Forum at Film-Tech Forum ARCHIVE.


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Posted by Deney Alestair Torio (Member # 10917) on 06-22-2019, 12:32 AM:
 
Hi All,

Hope all is good! I am new to the AV industry, I am currently facing an issue regarding my media block. 3 days ago I couldn't ingest because the ingest port/USB port is not reading/detecting any USB flash drive. I was planning to restart the media block but I don't have an idea if it will remove the dcp's and PL in the screen management system.

Any advise would be pretty much appreciated.

Thanks in advance.
 
Posted by Carsten Kurz (Member # 5396) on 06-22-2019, 05:36 AM:
 
What do you mean with 'restart Media Block'? When did you powercycle the system the last time? While Sony calls the LMT-300 'Media Block', we would prefer to call it 'server'. Rebooting a server will usually cause no harm. Although in the case of the LM-300, you should not just switch it off, but perform a proper shutdown/reboot procedure.

- Carsten
 
Posted by Ken Lackner (Member # 1002) on 06-22-2019, 01:55 PM:
 
Hi Deney, and welcome! Restarting the MB (or as any other manufacturer would call it, the server) will not remove content or playlists. It's definitely the thing to try when experiencing odd issues like this. It's basically a full reboot of the server. One step further would be a power cycle: That is, shut it down, leave it off for a few minutes, and turn it back on.

What SMS and MB versions are you running? Seems like this was an issue a while ago that may have been resolved with a software update, but I could be remembering wrong. Also, it's not a bad idea to routinely power cycle a Sony system (weekly is good; monthly would be fine, too) to chase out glitches such as this. So it could simply be a matter of too much uptime.

Hope this helps! Please let us know how it goes.

quote: Carsten Kurz
What do you mean with 'restart Media Block'?
He means just that. It's an option in the menu. You are correct that it is a misnomer and Sony should not call the entire server the media block, but in Sony land, that's what we call it.
 
Posted by Marco Giustini (Member # 4544) on 06-23-2019, 05:09 AM:
 
Correct me if I am mistaken, I remember a "restart mediablock" option on the LMT-300 GUI which would only restart the ACTUAL media block. Indeed the Media Block should be the one dealing with drives and USB ports but I always feel that a power cycle (using the SHUTDOWN option) is a better solution. That would power cycle the media block AND the SMS server along with all the drives.
 
Posted by Deney Alestair Torio (Member # 10917) on 06-27-2019, 08:03 AM:
 
Hi Ken, thank you for the information. Honestly the only GUI I am able to access was the SMS, I have checked menu options and found "Reset Media Block/Server" which I haven't selected. This is my first time really. I have seen the SRX-R320 manual but still a bit confused. Can you also kindly confirm if selecting the option Shutdown will completely turn off the SRX-R320 and LMT-300 at the same time?
 
Posted by Marco Giustini (Member # 4544) on 06-27-2019, 04:53 PM:
 
No, it would only turn off the LMT - if everything was set up properly.

Once the LMT is off, you can switch off the head by flipping the switch at the back. Wait 30 seconds then switch on the head again, wait another 15 seconds and then press the white switch by the traffic light thing to switch the server on again.

The SMS will be up in a couple of minutes. The Media Block will take a while to be online - you'll see a flashing green LED through the side if your filters are clean. Once the LED is solid, the system is ready to use - typically 5 minutes.
 
Posted by Deney Alestair Torio (Member # 10917) on 06-27-2019, 10:58 PM:
 
Hi Marco, noted and thank you for your help. Will try that now.

I will let you guys know whatever happens.

Cheers!
 
Posted by Deney Alestair Torio (Member # 10917) on 06-28-2019, 01:37 AM:
 
Hi Marco, I have followed your instructions but bot sms and lmt is not powering back on. Is there any instruction you can give?

I can also call if you can provide a number to contact
 
Posted by Carsten Kurz (Member # 5396) on 06-28-2019, 03:35 AM:
 
Is it true you have never been tought a power cycle procedure for this system?

- Carsten
 
Posted by Marco Giustini (Member # 4544) on 06-28-2019, 05:11 AM:
 
You should really call your service personnel and - as Carsten says - it's weird that you never rebooted that system, it should be rebooted every couple of weeks or so.

To be honest, I personally think that if you are not trained to reboot the system, maybe you're not the right person to operate it - please don't take this personally.

That being said, I guess you just need to switch the UPS on - the Sony system has its own way to power on and off.

But first, are you holding on the white button for a couple of seconds? You should hear a beep (the UPS switching on) and then the fans will start spinning.

Failing that, just switch on the UPS manually - depending on the model you may have to hold on the I/O button until it beeps - the server will power up subsequently.
 
Posted by Deney Alestair Torio (Member # 10917) on 06-28-2019, 07:19 AM:
 
Hi Carsten, yes it is true that I wasn't shown how this was done for the previous projectionist just left without notice.

Hi Marco, no worries. The server is now online but showing errors which prevents the dcp files to be played. here are the errors

PRJ: PRJ_Connect Error(Not Connected)
CSS: FIPS140-2_Mode
Marriage: PRJ-AUTH
Marriage: Marriage_Security
Marriage status security NonSecure
Could not communicate with UPS
 
Posted by Marco Giustini (Member # 4544) on 06-28-2019, 08:13 AM:
 
Have you opened the projector?

Opening a DCI projector will "break the marriage". Resetting the marriage is for service personnel to do.

Or simply the projector head is switched off? Did you switch the head (breaker at the back) on before you powered up the server?

If you haven't opened the projector, just power cycle everything again in the order I mentioned. When you power up the head, you should see the small LCD panel coming up at the back with information on the head.

BTW: UPS communication error is why you are having trouble switching the projector on by the white button.
 
Posted by Deney Alestair Torio (Member # 10917) on 07-06-2019, 06:01 AM:
 
Hi Marco,

Have you opened the projector?
- no I haven't

But with sony support we have proven that the SMSCPU is faulty, I have used Putty to ping the IP and no response/Unreachable.
We are planning to purchase a new 4K Projector, anyone can give an advise which one of the new models that has almost the same outputs of the SRX-R320? Ours is connected to an automation system.

Thanks in advance!
 
Posted by Marco Giustini (Member # 4544) on 07-06-2019, 04:52 PM:
 
Are you choosing your next 4K projector based on the automation pinout?

I am not too familiar with the guts of an LMT-300 but I find weird that you have the GUI on screen but the ethernet is not working. But if that is what the Sony guys said, I'm happy with that.
 
Posted by Carsten Kurz (Member # 5396) on 07-06-2019, 05:55 PM:
 
Not sure, but it may be that the batteries are dead. Hard to believe, but maybe this system hasn't been booted since months or years.

- Carsten
 
Posted by Deney Alestair Torio (Member # 10917) on 07-07-2019, 06:26 AM:
 
Hi Marco, yes I am looking for a new 4K cinema projector with the throw of 26m long, 9m screen height and 20m screen width.

Hi Carsten, as per the projectionist, It hasn't been rebooted since 2015. I am here for the automation and exhibits but now, they instructed me to take over of the cinema.
 
Posted by Deney Alestair Torio (Member # 10917) on 07-08-2019, 02:47 AM:
 
Hi Carsten, in regards of the SMSCPU, is there any advise you can give? I will post here later the photos I have for more information.
 
Posted by Carsten Kurz (Member # 5396) on 07-08-2019, 06:01 AM:
 
I assume all you have is the local touchscreen?

Can you comment on available cinema service companies/integrators in your area?

I can only guess that this system hasn't seen a tech for many many years. There are a couple of keeper batteries in it, and they are probably depleted (not even mentioning the UPS batteries).

- Carsten
 
Posted by Deney Alestair Torio (Member # 10917) on 07-15-2019, 05:37 AM:
 
Hi Carsten,

I have been using the sony app for playing the movie and the touchscreens.

I have looked for integrators here and no local company is integrating the sony projector. This was originally installed by a UK company call Electrosonic and since the AMC is not renewed, they are not providing support as of the moment.

Correct me if my guess is wrong, if the smscpu is faulty there should be no image on the touch screen and the app shouldn't be able to connect to the projector system, right?
 
Posted by Deney Alestair Torio (Member # 10917) on 07-18-2019, 06:05 AM:
 
Hi Carsten, I would like to inform you and the guys that my projector is now up and running again. Since you are not convinced with what Sony and I have concluded on our troubleshooting and said that it might only be the batteries inside. So I purchased the same type of batteries and I was able to initialize the security and marriage authentication.

Thanks for your time and effort. It is very much appreciated.
 
Posted by Mark Louis (Member # 10632) on 07-18-2019, 08:38 AM:
 
Great to hear you got it up and running, but I highly recommend you have a tech perform preventative maintenance (PM) on that Sony. We perform four PM's a year on ours to maintain a quality image; optics cleaning, Uniformity and Gamma, filter replacement, FW/SW updates etc.
 
Posted by Marco Giustini (Member # 4544) on 07-18-2019, 12:22 PM:
 
That was a simple fix!

Mark: FOUR? I am well aware that Sony require more maintenance but if four visits are really required, you may want to invest in some filtration for your booth instead!
 
Posted by Deney Alestair Torio (Member # 10917) on 07-18-2019, 11:16 PM:
 
Mark: Thanks for the advice. Will keep it in mind.

Marco: Now the company decided to give me training for Sony projectors haha
 
Posted by Marco Giustini (Member # 4544) on 07-19-2019, 05:12 AM:
 
That sounds like a good idea. The only drawback is that you will need a machine from Sony which is not worth purchasing if you are only servicing one projector.
 
Posted by Peter Khamas (Member # 7453) on 07-21-2019, 04:41 AM:
 
Hi Deney,
please contact me, we may be able to assist , we have installed limited number of the SRX in the region and we actually have a unit with some spares in stock.

CineTech Kenya office is now open
CineTech Saudi office is now open

Kind Regards
Peter Khamas I Managing Director
CineTech DMCC
Middle East and Africa
Egypt, Ghana, Kenya, KSA, Nigeria, UAE
1603 HDS Tower, Cluster F
Jumeirah Lake Towers
PO. Box 454969
Dubai. United Arab Emirates.
T +971 4 420 7646 M +971 50 450 6378
E peter@cinetech-me.com www.cinetech-me.com I Total Cinema Solutions

We are the
Complete solution provider for the world’s largest Atmos and RGB laser cinema complex.
 




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