This is topic Patrons per auditorium to offset ops costs in forum Ground Level at Film-Tech Forum ARCHIVE.


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Posted by Evans A Criswell (Member # 381) on 08-09-2000, 01:02 PM:
 
Let's say it's a slow weeknight at your theatre. It's so slow that you don't even have one customer for every movie, so you don't have to run them all. One customer comes in and wants to see one of those movies and you run it for them. I know that it will cost the theatre more to run that movie (considering electricity, equipment maintainance costs, and staff wages) for that one person that the profit made off the ticket, especially if that person does not buy anything from the concession stand.

The obvious question is: How many patrons must attend a movie in a particular auditorium to offset the cost of operations? That is, how many people must attend a movie in one particular auditorium to make ANY profit at all or just break even?

Evans

 


Posted by Dave Cutler (Member # 515) on 08-09-2000, 01:35 PM:
 
That's too many variables.

What does a ticket cost, what percent of that belongs to the theatre? What are you paying your staff? What does the electricity cost in your area? How many people buy concessions, and how much do they spend?

It could take just one person in theory to pay for the show, but it could also take 1000.
 


Posted by Ian Price (Member # 14) on 08-09-2000, 06:17 PM:
 
When I ran a single screen with a union projectionist and carbon arc our policy was we needed 4 patrons to run the film.

Ever since I have worked in a multiplex our policy is we run for one patron. I'm sure it's not cost effective but it is effective in costomer relations.
 


Posted by Scott D. Neff (Member # 185) on 08-09-2000, 06:24 PM:
 
It is our practice - not our POLICY - but our PRACTICE to entice customers with free passes to come back at another time when we're more busy. We'd rather eat the cost of ONE ticket rather than eat the cost of running all the things necessary to stay open for 1-5 people to watch a 2-3 hour movie.

If they wont' take the pass -- then we show them the movie.

------------------
Scott D. Neff
----------------
www.cinema-west.com
 


Posted by Richard C. Wolfe (Member # 431) on 08-09-2000, 09:50 PM:
 
What is the break even cost?

There is no way that that can be determined as it varies from theatre to theatre and even auditorium to auditorium.

A theatre manager may not know the answer to this question for his particular theatre as he is not aware of all the costs involved, but an owner or proprietor certainly should be.

Is it 5 or 10?, maybe 25 or 50? It all depends on the individual house overhead, ticket prices, concession sales, and film rental.

As an example...I own and operate a single screen subrun theatre with an average ticket price of $2.00. My weekly overhead is $2,850 with a concession per cap of $1.25. My film rental averages 40%. My normal schedule concists of 11 shows per week...therefore I have a per show cost of $259.00. I need 128 tickets sold per show at $2.00 for a gross of $256.00. Deduct 40% film rental and I'm left with $153.60. Those 128 people purchase $160.00 in concessions. My share is 66% or $105.60. Add my share of both ticket revenues and concessions and I'm left with $259.20 or a profit of $.20. In other words I need 128 people to break even per show.(1,408 per week)

Naturally the weekend shows do much better then those figures and therefore the weekday shows don't need to do that much. In my case the weekdays probably need about 65 to 70 people to break even. If I schedule any extra shows the cost of those shows only include the extra payroll and utilities as all the other expenses are fixed and already budgeted to the original 11 shows. Therefore the cost of any extra show only costs me about $30.00 and only needs 15 people to break even unless it's a bargain matinee ($1.50) when I need 25.

I can't imagine that those 10 million dollar megaplexes can have a per screen overhead much lower then mine even with the shared costs over all screens. They are running at tremendous loses on weekdays. And we wonder why Carmike and soon the others are bankrupt. I have often been to those theatres on a weekday afternoon when a 16 plex had only 25 people in the whole place!
 


Posted by Kevin Crawford (Member # 469) on 08-10-2000, 01:37 AM:
 
I have worked for some chains with a minimum of 4 people. One chain that was one person. And GCC which is run it no matter if nobody is there.

Most theatres if it is the last one out, will claim problems, or try to bribe them with passes. Shameful, but hey I get paid to be there whether the film runs or not. More time for maintenance if it doesn't run.
 


Posted by Russ Kress (Member # 461) on 08-11-2000, 12:15 AM:
 
We require that all performnances run as scheduled. If it's a no-show the booth operator can turn off the xenon, but the show runs through anyway.

This keeps employees who want to go home early from discouraging customers from staying.

While I think it is a waste of effort to run empty auditoriums, I agree with the policy. If a customer goes to the trouble of coming out for a movie, the least you can do is show it to them.

Russ

 


Posted by Mike Blakesley (Member # 26) on 08-11-2000, 01:49 AM:
 
We've shown lots of movies for one or two people over the years. Often they say they'll leave if we want them to, but they are always so delighted when I tell them they're going to get a private showing that I'm sure they tell dozens of friends. The good PR is worth it.


 


Posted by Brad Miller (Member # 2) on 08-11-2000, 02:07 AM:
 
I agree. If someone goes to the trouble to come to your theater, run the flick! Turn them down once and you risk losing their business forever.

There was one time though this didn't work out too well. Anyone had this happen to you?

We were running "Scent of a Woman" with some ludicrously late start time. Being almost 3 hours with trailers (9 reels), the practice was to not start it until a ticket was sold on that last show, for rarely did it do any business that late. Well, a guy came wandering in apparently just as I was walking downstairs to shut things down. The night was a fluke, as for some oddball reason, we had not sold a single ticket for any of the last shows. I was going to do my closing duties, run to the bank and go home early! Not quite.

So I get downstairs to lock the front doors and the cashier tells me to run "Scent". Now doesn't this just suck? Here is the longest movie, scheduled to start last, and it's going to fire up a full half hour late! Oh well, it's my job. I run upstairs and thread it and fire it up immediately. Needless to say, the man was quite pleased, for not only did he get a private screening, but we held it...just for him.

I do my duties and about the end of the first reel I'm done! I do the bank run and am back about halfway through the second reel. What to do? Well I decided to go give a little personal service and check every single person in the building to make sure they are comfortable. But wait, the guy's not there! Bathroom? Perhaps. Nope. The guy's gone! I check every auditorium and clear the entire complex and sure as can be, he must've not liked the movie and skipped out.

This why I am against non-operator side platters with conduit stretching from the front of the machine to the wall, preventing a speed wind to get through the rest of the film. By the time I was absolutely certain the guy was nowhere in the building, the splice to the head of reel 4 had just passed, and 4 reels is just to much to consider running the film down to the next reel change and dropping 8000 feet of film back in the center. It was a lovely night.
 


Posted by Lance C. McFetridge (Member # 95) on 08-11-2000, 10:31 AM:
 
We never try to talk a customer into a pass. It is our policy to show a movie for one person and yes, we have had several occasions where we did in fact "speed wind" because they left early. It is good for relations to cater to these customers, they made an effort to come, we give them our best in presentation.
lance
 
Posted by Dave Cutler (Member # 515) on 08-11-2000, 05:06 PM:
 
We run every show every day. Unless the projector is down for maintenence. Being a 24 plex it's too much hassle to communicate with the box office and track ticket sales. Only thing I don't like about that is that there is no way to shut the Xenon off during a show on my Strong Highlight II's with CNA-200 automation. We could run the show manually, but then in the off chance something were to go wrong no alarms would go off and it would damage the film. So we just let them run regardless.

At the 6 plex I started at we wouldn't run a show unless there were people in it and that worked well. At the 10 plex I was at for 2 years we started everything but if there was no one in it would shut down the Xenon and that worked well there.

It all depends on the theatre size.
 


Posted by Mike Blakesley (Member # 26) on 08-11-2000, 05:47 PM:
 
We ran Columbia's "Godzilla" over the 4th of July weekend (the year it came out, that is....not this year! ). We had 2 shows scheduled for the 4th. As it happened, during the early show there was a giant thunderstorm in town, and our electricity went out repeatedly. When the first show got out, we were about 15 minutes past the second show's start time, but nobody had shown up yet.... so we prepared to take off and go shoot fireworks. AT that moment, and AFTER the lights were all turned off, one of our best customers (who lives in a neighboring town, 25 minutes away) showed up for the late show. I warned her that further power outages might happen and so on, but she wanted to see the show! So the fireworks display was delayed until 11:45 at night. (But at least the customer stayed until the bitter end!)
 
Posted by Gordon McLeod (Member # 33) on 08-12-2000, 02:48 PM:
 
Dave If the strong consoles you have are the same as the ones we installed at AMC canada there are two options to turn the lamp off during a no show
1 There is a breaker panel on the console turn the rectifier or lamp breaker off
2 By the amp meter is 2 switches turn the auto manual to manual and leave the on off in the off position
 
Posted by Richard C. Wolfe (Member # 431) on 09-13-2000, 08:57 AM:
 
Considering the discussion of how many people it takes to cover the cost of running a show, I would like to make a prediction. Given the fact that several, and soon possible many more major chains, are filing chapter 11 bankruptcy it will be necessary for them in addition to closing unprofitable theatres to trim the overheads on their remaining theatres as well. This will require a close scrutiny of the cost of all phases of operations. That which doesn't cut the mustard, will have to go. I believe that one of the doomed segments of current operations will be continuous weekday matinees.

We all know that aside from summer vacation and other holiday periods, weekday matinees do not come close to supporting themselves. It is not uncommon for a sixteen plex to have only twenty five people in the entire complex on any given weekday afternoon. This doesn't even begin to cover the costs of operation.

During the depression matinees disappeared from many theatres only to return during World War II. Then in the fifties when TV just about doomed the theatres, those that didn't close gave up matinees again in order to survive. The final blow for matinees almost happened when the large downtown movie palaces closed in the late sixties and early seventies. They depended on the walkin trade that the downtown location provided, and when the theatres relocated to suburban shopping centers and freestanding locations, that walkin trade didn't exist. Most theatres during that period either ran one matinee and then closed to reopen around 6:30 for the evening shows or only ran one midweek matinee on Wednesday afternoons. In my area the majority of theatres didn't run weekday matinees at all.

In the late seventies and throughout the eighties, with the building of multiplexes, some matinees returned, and finally during the nineties with the arrival of the megaplex continuous daily matinees returned to most of the nation.

However considering the present financial situation I believe that over the next few years we will see them disappear once again, except for in the largest markets.
 


Posted by Carl King (Member # 398) on 09-13-2000, 01:23 PM:
 
I agree with Brad. If a patron shows up at your multiplex to see your product then you are obligated to run the movie for him/her. It is quite likely that other houses are running for more than one person so they probably offset the loss in that auditorium.

With all the competition out there we need to be sure that the patron know that whenever they feel like going out to a movie then we will be there for them. If we aren't open when they want to see the movie then they will rent a vid or take in another event. In the spring of the year when our local AHL hockey team is in the playoffs every venue in the city is empty on game nights, concerts at the local sports complex or the university can hurt us too. So, when John or Jane Patron show up at the door give them what they want. A movie the way a movie was meant to be seen.


 


Posted by Zach Zagar (Member # 379) on 09-14-2000, 10:27 AM:
 
In regards to shutting off the Xenon bulb, I find, at least on the three lamphouses I've been fortunate enough to work on (Christie, Xetron and Strong/Simplex), that if you turn the Xenon breaker off after you've hit start, the meter keeps running. The way, I've personally, been running matinee/slow shows is to just flip on the motor, and if someone shows up late, press Start on the automation, and when the bulb kicks on, the meter will start going. You can also flip off the motor switch once the automation has started working.

------------------
If ya smell, what the Zach is cooking.

Zach Zagar, the most electrifying man in theater entertainment today.
 


Posted by Greg Pauley (Member # 503) on 09-14-2000, 12:36 PM:
 
I don't like the idea of running a projector on manual just to stop the hour meter from running. What happens if you have a brain wrap or if your takeup platter stops working. You may not get caught today, but sometime in the future this will reach up and bite you on the ass! Why can't you turn off the breaker that feeds the lamphouse?
 
Posted by Jason Black (Member # 684) on 12-22-2002, 01:45 PM:
 
If someone shows up for a film that has been advertised in any media, you are OBLIGATED to run the show as advertised or you could be accussed of false advertising, which, as trivial as it may seem is just plain wrong.

If the customer shows up, it's your duty to present the film to them. As much as I hate it, I had to run an 11:30pm show of LOTR II the last two nights for less than 12 people each night. Hardly worth the overall loss of revenue that it created, but much better than listening to the of others had it not been run....

Customers do keep us in business.. turn them away and see what happens... [eyes]
 
Posted by Jack Ondracek (Member # 1466) on 12-22-2002, 10:48 PM:
 
quote:
... from Jason:
If someone shows up for a film that has been advertised in any media, you are OBLIGATED to run the show as advertised or you could be accussed of false advertising, which, as trivial as it may seem is just plain wrong.

OK (nice bump, by the way! [Wink] ) ... I can see the point about advertising... and considering how the fast-food giants make sure the burger you see on TV is what you get at the counter [eyes] I'd certainly never risk advertising something I wasn't fully prepared to run. However, does that technically apply if you advertise a show to start at 10 and nobody shows up until 10:30 or so?

Consider live theatre. Most of them will not seat you after a performance has started, both for the sake of the audience and the performers. Is it reasonable to expect you can walk in anytime to a motion picture performance and expect it to be there... any more than you could expect a train to be waiting for you if they knew you'd be showing up late?

Our policy is somewhat variable, depending on the show, its history and the day in question. If we haven't had many people show up, we'll probably not motor the show. If it's a mid-day performance & we can get the auditorium cleaned up in time, we'll fudge the start to a point, thereby eating into the cleanup time should someone arrive a little late (10 min or so). If the no-show is unusual, we'll probably motor the print with the lamp off, since we've learned the hard way that people will come in somewhat late.

If we've been having lousy attendance for a show & it's gone 15 or 20 minutes in, we sometimes have to admit that the show went too long with nobody showing up. We do try to educate the customer that it would have been less than a perfect performance, as he would have missed the beginning of the show, and all of its critical early storylines [Big Grin] . I'll hand it to Brad... that's really dedication (if not his job) to start a show up that late for one guy. I've got to admit... I probably wouldn't have done it, all the customer PR stuff notwithstanding... but then, I don't allow my customers to get rude and abusive, or drape their feet all over my seats, either.

A friend of mine has a drive-in where he closes the boxoffice about 45 minutes after the first show has started. He doesn't want people to be driving around a dark field, disturbing those who showed up on time. He also considers the double feature a complete performance, so you can't show up late and buy a ticket for the second show. He's been doing it that way for 25 years, so the community pretty much knows what to expect of him. It only gets him into trouble when someone comes in from out of town & tries the second show routine.

On the few times our drive-in really gets rained out, we might close it (especially if it's not Friday or Saturday). A couple of our screens get really wet when the wind's blowing at them, & it screws up the picture pretty badly. We give the early-arrivers carload passes for their trouble, but we don't wait all night for people to show up.
 
Posted by Steve Kraus (Member # 476) on 12-23-2002, 12:11 AM:
 
I don't think you have any obligation to run the film for someone coming that late. No audience 15-20 minutes past showtime is ample reason to cancel the show and I doubt any consumer protection agency is going to find fault with that.

I recently had a whole series of evening screenings booked by one particular studio for Academy members (or so we presume). They were the studio's significant releases over the past year. No one attended any of them. Our policy is to run a single reel then bail. Running to an empty room ensures that should anyone show up late it doesn't make us stay late since if they're late they should expect the show to be already in progress. Obviously that's a luxury a platter house doesn't have since if you run it at all then the whole thing must go through or be painstakingly fast forwarded.
 
Posted by Jack Ondracek (Member # 1466) on 12-23-2002, 05:17 AM:
 
quote:
... from Steve K:
I recently had a whole series of evening screenings booked... No one attended any of them. Our policy is to run a single reel then bail... Obviously that's a luxury a platter house doesn't have.

Hadn't thought of that... but it sure is a point in favor changeover houses & the people who have the luxury of the time to run them!
 
Posted by Mark J. Marshall (Member # 1409) on 12-23-2002, 08:52 AM:
 
I also agree with Brad. In fact, we usually start all movies early - especially the late long running ones. If there is 20 minutes of "stuff" before the feature presentation cue, then we start 15 minutes early. (I'm pretty sure the customers don't want to be there until 2 am either!) Then if no one shows up we'll shut down the show and speed wind the film on the platters if it's the last show to get out. If its not the last one to get out, we shut off the Xenon, and motor the rest of the film through the projector.
 
Posted by Martin Brooks (Member # 1269) on 12-23-2002, 09:30 PM:
 
I don't know if shows actually do this, but there's an old mantra in the legitimate theatre world that if there's fewer people in the audience than on the stage, you don't have to put the show on.
 
Posted by David Favel (Member # 1125) on 12-23-2002, 09:56 PM:
 
No No No, we allways play, no matter how many people show up.
We work on the principles that

a They bothered to show up, we will bother to play.

b What if they drove a half hour to get here/ How many more times would they visit if we turned them away.

Besides, theres allways something do keep me occupied here.
 
Posted by Frank Angel (Member # 248) on 12-26-2002, 07:10 AM:
 
Actually the mantra that we often hear the theatre students saying is, "If there is one person in the house, you play to him as if he were the king." That comes from an old English tale of a troupe in a London theatre who, during a terrible snow storm, were faced with that same dilemma -- only a single patron showed up because of the storm -- do they present the play that night for just one patron? They decided to do the play. Afterward they found out that the one patron was the king. Or so the story goes.

As a general rule, a person showing up 20 minutes after the advertised showtime can't have any reasonable expectation that he can get a ticket; what if the show were sold out? And he certainly can't expect that a show be started 20 minutes late just for him it that will cause the theatre and the staff to have to say opened 20 minutes later than scheduled. The very best he can expect if the show is not sold out, is that he is going to have missed the first 20 minutes. You might make an exception and start it late for him IF there were other features that would run longer than the one he is late for. But if starting late will mean that the staff has to stay later -- and many times in a union house that means overtime can kick in -- then I would simply not sell him a ticket and tell him that theatre is shut down.

I will go the extra mile for a patron, but only for something that is reasonable. Example: we had a very liberal discount coupon book policy -- each of the five coupons in the book are good for any picture, any time, for up to one year. Each coupon had an expiration date prominently printed. A patron came in with a book that had expired almost two years earlier. And she put up a big argument that we should honor the expired coupons. At one point she even said that yes, they were expired, but for good public relations, I should give her the discount. I then asked did she think her local grocer would honor an expired grocery coupon? She threatened never to come back. It was an unreasonable expectation on her part to think I would bend the policy that far. She didn't get the discount AND she came back....many times.

Love 'em, but don't let 'em abuse you.

Frank
 




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