This is topic Outing Bad Concession Suppliers in forum Ground Level at Film-Tech Forum ARCHIVE.


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Posted by Dennis Benjamin (Member # 1137) on 11-17-2003, 01:22 PM:
 
Marjack, out of Corona, California.

<<RANT ON>>
They never, ever, ever, get their orders correct. I have personally been there when the deliveries happen. They have poor customer service, and they SUCK.
<<RANT OFF>>
 

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Posted by Mike Blakesley (Member # 26) on 11-17-2003, 05:16 PM:
 
Lately Theatre Candy (out of Salt Lake City) has been out of at least 1/3 of the items we've ordered, and they've screwed up quite a few things (last time, we got canola oil instead of coconut, for example.)

But I've heard the company is in the process of being sold...when that's done, the inventory problems should go away.

To their credit, they've been quick to fix the problems when they can, but it's still more work for us.
 

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Posted by Mike Spaeth (Member # 524) on 11-17-2003, 05:23 PM:
 
If you don't like the service you are receiving ... switch suppliers ... if you don't have the authority to do so, inform the person who does. I don't believe that a public forum is the best place to discuss private business dealings
 

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Posted by Erick Akers (Member # 875) on 11-17-2003, 08:18 PM:
 
Hey Mike, (Spaeth)

What contitutes as private business?

Lighten up a little

If pricing information was provided in this thread then it might be concidered private.

Outing bad suppliers is not necessarily a bad thing; after all, consessions is where the real money is made
and many small theaters would not and could not exsist without them!!!

By sharing this information on bad suppliers, it just might incourage them to improve the services that they provide.

Unless you feel that we all deserve to get ed?

If; as a result, some suppliers were to go out of business, instead if improving their service we didn't need them anyway!!!

Here at Film Tech we share our knowledge, both the good and the bad, for the betterment of our chosen profession.

After all, The Quality Of Presentation Should Be Our Ultamate Goal from the largest to the smallest of details.

Anyone else agree???

Dont Make Me Have To Kick Some Serious Arse!!!
 

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Posted by Jesse Stanley (Member # 943) on 11-17-2003, 08:33 PM:
 


[ 11-20-2003, 07:12 PM: Message edited by: Jesse Stanley ]
 

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Posted by Jack Ondracek (Member # 1466) on 11-17-2003, 11:48 PM:
 
The 3 major suppliers we use all have systems that track our purchases. We don't really need to do much more than reference our needs by name (Red Vines, Junior Mints, Large Popcorn Cups, Pepperoni, Pizza Cheese).

The systems are all programmed to take these generic titles & compare them to our past purchases, thereby connecting them to the specific product SKU codes that we normally purchase.

It's our past purchasing history that's used as a "database" for future buys... something that shouldn't be too hard for most any company to do.
 

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Posted by Mike Blakesley (Member # 26) on 11-18-2003, 02:31 AM:
 
Mike S: I don't want to switch suppliers. We've been buying from Theatre Candy since about 1980 and they have always been just fine, until just recently. That's why I used "lately" in my postt.

The problems appear to be on the mend, and will be taken care of when the company sale is finished.

So I'm giving it some time. If they continue to suck, then I'll think about switching.

If we're not going to talk about the little details of the industry, about half the threads on the forums would have to be deleted!
 

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Posted by Dennis Benjamin (Member # 1137) on 11-18-2003, 01:54 PM:
 
Then why do we have a forum called "Outing bad projectionists" in another area here? Shouldn't that be kept private too?

Hey - I am sorry but I believe this forum serves a purpose. Giving fellow managers the heads up on a situation is not illegal.
 

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Posted by Travis Hubrig (Member # 1745) on 11-20-2003, 04:36 PM:
 
I think that as long as people are willing to put a name to a complaint, and back up the allegations, then they are entitled to publicly comment on a business. The business is also entitled to answer or justify complaints.

It almost seems like the American Way.
 

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Posted by Jack Ondracek (Member # 1466) on 11-20-2003, 06:17 PM:
 

quote:

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Hey - I am sorry but I believe this forum serves a purpose. Giving fellow managers the heads up on a situation is not illegal.

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