Film-Tech Forum ARCHIVE: Just need to Rant

This is topic Just need to Rant in forum Ground Level at Film-Tech Forum ARCHIVE.

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Posted by Jason M Miller (Member # 2597) on 03-06-2005, 12:50 AM:

Sorry about this guys but I just need to rant:

So I am sitting in my managers station and a girl comes out of Be Cool after being in there for at least 1/2 hour and says she does not like the movie and asked for a refund, I politely tell her that our policy is not to give refunds after 15 min the movie starts and I told her if she wanted to leave and come back for a later show of something else that would be fine (I even offered to refund the difference between the late show and what she paid). She told me that she had a curfew and she could not do it, also told me that another manager did it before for the same reason after she was in there for 1hr30min. I had mentioned to her some the reasons we would offer refunds after 15 min which included if something happened to the film so then she tells me the projector skipped, I just thought WTF you do not know what you are talking about so don't talk. After another few min of trying to make me give in, she started calling me heart-less and did not care about the customers. Then as she was leaving she called me an A$$-hole. [fu]

Posted by Darryl Spicer (Member # 711) on 03-06-2005, 01:20 AM:

Welcome to the world of stupid customers coments where this probably needs to go but that is not my call. Do you all have rainchecks or anything to give in those situations?

Posted by Jason M Miller (Member # 2597) on 03-06-2005, 01:41 AM:

No, not really... We have Comp Passes but we are not supposed to hand those out because the customer did not like the movie.

Posted by Adam Martin (Member # 641) on 03-06-2005, 02:25 AM:

Don't use teaser titles.

Posted by Mike Olpin (Member # 1115) on 03-06-2005, 02:28 AM:

Also, this belongs here . Damn it Adam, I was going for my fourth lock today! [Razz]

Posted by Rachel Gilardi (Member # 1016) on 03-06-2005, 02:08 PM:

Someone's a little lock happy. [Smile]