Film-Tech Forum ARCHIVE: Weird RTS behavior (with different people)

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Posted by Mike Blakesley (Member # 26) on 11-30-2013, 09:00 PM:

OK now this is going to sound strange but I am simply unable to think of any possible explanations.

We use RTS on a touch-screen computer. When I operate the system, it works perfectly 99.999% of the time.

My wife sells tickets on many nights, and when SHE runs the system, problems crop up. The most annoying one is, she'll punch in tickets, and when she goes to hit "exact change" or any other button, the system just continues to add more tickets as if she pressed the ticket button again. Even pressing the "stop selling" button just adds more of the most recently-selected ticket. The only way out of it is to go to Task Manager, end the program and restart it, after which it works fine.

We sold tickets tonight, and the problem cropped up while she was working....then she went to help the concession stand, and it worked flawlessly for me. I can go days and days without the thing happening, but it happens pretty much on a daily basis with her.

I've watched her sell tickets; she's not doing anything unusual or wrong as far as I can see. WTF could be going on?

Posted by Marcel Birgelen (Member # 6801) on 11-30-2013, 09:22 PM:

I have absolutely no clue about the RTS system, but maybe it is the touchscreen itself that's causing the issues? Is it a capacitive or resistive model?

Maybe you could give her a mouse and see if the problem still persists, if it happens again, then you at least eliminated your touch screen as a potential problem source [Wink]

Posted by Frank Cox (Member # 6258) on 11-30-2013, 10:51 PM:

I agree that the problem is likely related how how you touch the touchscreen.

I personally dislike touchscreens, mostly because they are always so damn dirty. I hate trying to read a smeared screen, anywhere. I even carry a little stylus around with me (in a little custom belt holster that my wife made for me) to operate my cell phone so I don't get it covered with fingerprints.

Posted by Jack Ondracek (Member # 1466) on 11-30-2013, 11:08 PM:

Haven't had any problems with our RTS.

We use ELO touch screens here. They've worked pretty well for us.

Posted by Louis Bornwasser (Member # 3063) on 12-01-2013, 11:05 AM:

Some people can't use a touchscreen cell phone. Perhaps they have unusually dry or dirty or clean fingers? If my fingers are unusually clean, I can't answer my cell. Perhaps pressure?

Posted by Jim Cassedy (Member # 4115) on 12-01-2013, 11:11 AM:

Have you run the touch-screen calibration program lately?
Is you wife siginifcantly taller or shorter than you are?
Does she stand or sit in appx the same spot as you would when
using the system?
Perhaps it's a 'parallex-angle' viewing problem?

(I ran into this with one worker once)

Other than that, I've never had a touch screen problem with RTS that wasn't solved
by running the touch-screen calibration program.

Posted by Brad Miller (Member # 2) on 12-01-2013, 12:53 PM:

I would agree, have her run on a mouse for a few nights. You will probably end up changing the touch screen model. I dumped my iphone because it wouldn't let me answer a lot of calls. I do have dry hands. My droid phone...not a single problem. Its probably the screen technology.