Film-Tech Forum ARCHIVE: Deluxe One Content & Key Manager

This is topic Deluxe One Content & Key Manager in forum Ground Level at Film-Tech Forum ARCHIVE.

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Posted by Frank Cox (Member # 6258) on 07-23-2018, 12:36 PM:

I just got this email:

quote:
We're launching a brand-new Content & Key Manager that will help you track, manage and troubleshoot all from one convenient online platform.

The Content & Key Manager is a self-service tool that allows you to:
Download or resend keys
Get content delivery status (non DCDC content)
View all feature information
Request key extension
Submit support tickets

Accessible via our new cloud-based Deluxe One platform, the Content & Key Manager can be used on any Wi-Fi-connected device. That means you can get answers you need fast, without having to call or email.

We'll be activating your Deluxe One account to access the Content & Key Manager. Watch your email for further information.

I guess that means everything will be run through a website now.

Which could be a good or a bad thing, depending on the implementation.

Posted by Martin McCaffery (Member # 37) on 07-23-2018, 01:13 PM:

Beat me to it, I came here to post the same thing.
I can't wait to see what goes wrong at the worst possible moment.

Posted by Mike Blakesley (Member # 26) on 07-23-2018, 06:46 PM:

I wonder if this means they're doing away with the 800-99-FILMS number. I've downloaded keys and looked at the info sheets before with no problem, so I don't see much difference there.

Posted by Jack Ondracek (Member # 1466) on 07-23-2018, 09:57 PM:

May just be they're trying to reduce the call volume. There are other reasons to talk with them.

I doubt the studios would let them completely automate. The system works pretty well, once they have the bookings in. Almost all of my hiccups have been when something goes wrong upstream. Automation's probably not going to fix that or make anyone confident an immediate problem's being worked on.

Posted by Frank Cox (Member # 6258) on 07-23-2018, 10:36 PM:

The digital cinema service used to be faster, though. I remember when I first got it here and had to call on a fairly regular basis to get keys sorted and such (before their system was as automated as it is now, I guess) and someone answered the phone on the second ring and usually said "We'll have the new key/file/whatever emailed to you within the next ten minutes." And they did.

Now you spend a long time on hold and the person who eventually answers doesn't seem to be as empowered as they used to be. Fortunately, I don't have to call in very often any more.

Posted by Monte L Fullmer (Member # 2797) on 07-24-2018, 05:50 PM:

Course, when the two depots merged, operations simply doubled.

I don't use the 99Films number anymore. it's the 3870 number.

Now, we have a new kid on the block: CineVision.

Ironically, they're using orange boxes.

-Monte

Posted by Martin McCaffery (Member # 37) on 07-25-2018, 09:37 AM:

I haven't gone to the Portal much, so this may not be news, but they have a warning up"

quote:
Important information

Please visit our new portals:

For Studios, please visit https://studio.dcinema.com

For Theatres, please visit https://cinema.dcinema.com

This website won't be available soon. Contact ddchelp@bydeluxe.com if you have any questions

Posted by Mike Blakesley (Member # 26) on 07-25-2018, 12:43 PM:

I think it's funny how there are no websites anymore, now they're "portals."

Too bad George Carlin is dead....he'd have a ball with all the idiot buzzwords the internet age has created.

Posted by System Notices (Member # 2357) on 07-28-2019, 10:34 AM:

It has been 367 days since the last post.

Posted by Muhamad Taufiq (Member # 8868) on 07-28-2019, 10:34 AM:

I've been using cinema.dcinema.com for quite some time now primarily looking whether a particular movie is 2K or 4K (and what audio format). Now I found that it no longer directs to portal but Deluxe One. Is there any site where regular people can see movies info just like the old portal? (I don't mean something like IMDb or shotonwhat)

Posted by Bill Brandenstein (Member # 7758) on 07-30-2019, 03:17 PM:

The link for https://cinema.dcinema.com/default.aspx indeed no longer works and appears to require an account and login.

Posted by William Kucharski (Member # 7246) on 08-17-2019, 03:43 PM:

Truly sad; I very much enjoyed reading the projectionist letters.