This is topic Strong E-Mail Tech Support in forum Film-Yak at Film-Tech Forum ARCHIVE.
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Posted by William T. Parr (Member # 677) on 11-11-2002, 07:51 AM:
Has anyone here used Strong's E mail Tech support? I have sent in two request via it over the past two weeks regaurding the SPA-5A and a few questions I have, and have not even recieved a letter confirming they recived my request or any answers to my questions. Just wondering if anybody else has had this problem?
Posted by Brad Miller (Member # 2) on 11-11-2002, 08:24 AM:
If it works as well as when you email the Strong people directly, you will probably be dead by the time you get your response. I am still waiting for reply emails from a couple of weeks back from one tech and another for a couple of months.
Posted by Daryl C. W. O'Shea (Member # 1303) on 11-11-2002, 08:25 AM:
PR wise it would probably be better if their server just rejected emails. 
Posted by Scott Norwood (Member # 30) on 11-11-2002, 08:30 AM:
In fairness, though, most companies are really bad about replying to questions received via email. Unless one knows a specific person to send mail to at most companies, it's usually faster and more effective to use alternate means of communication.
Posted by Brad Miller (Member # 2) on 11-11-2002, 08:42 AM:
In other fairness, I've never had an email go unanswered for more than 24 hours by any other cinema related company that I can remember.A few that I specifically remember being very good with support and communication: Chrisite, Cinemecannica, Kelmar, SPECO, Neumade/Xetron, Boston Light & Sound, Panalogic, Schneider, Dolby, Lucasfilm, etc, etc, etc.
Posted by William T. Parr (Member # 677) on 11-11-2002, 10:10 AM:
Other Companies that are good about responding are DTS and Lehigh Electric. They make the Movie Pack Dimmers that GCC was installing back in the 80's and early 90's. They are still supporting these dimmers, which is good for me.
Posted by John Pytlak (Member # 331) on 11-11-2002, 10:34 AM:
All areas of Kodak try to respond to questions quickly:
here Contact Kodak by Telephone (USA)
here Contact Kodak by Telephone (International)
here Contact Kodak by e-mail------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Research Labs, Building 69, Room 7525A
Rochester, New York, 14650-1922 USA
Tel: +1 585 477 5325 Cell: +1 585 781 4036 Fax: +1 585 722 7243
e-mail: john.pytlak@kodak.com
Web site: here