Film-Tech Forum ARCHIVE: unrulley customers

This is topic unrulley customers in forum Film-Yak at Film-Tech Forum ARCHIVE.

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Posted by Patrick McDonough (Member # 1363) on 03-22-2003, 08:26 AM:

A customer came down and told me of a couple being to loud in the theater, so A coworker goes up and as them to please keep it down a bit. The guy sayes it's not him, ok fine. Well my coworker comes down and tells me that this guy is a a**hole, So we go back up to check on him. He is being a bit disterbing, so the guy and my coworker start to get into it in the theater,verbaly. I ask my co worker to go back down stairs, and I say to the guy "you need to be quiet or I will have to ask you to leave!" He yells at my coworker one more time as he is leaving. So I bounced him, Now the guy is being such a Pecker by this point saying he wants his money back, I told him, You got kicked out so theres no refund. He says he is going to come back today to talk to the owner. As he is walking out he is f this and f that. All I can say is I get all the weirdos.

Posted by Phil Hill (Member # 371) on 03-22-2003, 04:35 PM:

You have more patience than I have....I would have used my cattle-prod to help him out. [thumbsup]

>>> Phil

Posted by Mark Gulbrandsen (Member # 72) on 03-22-2003, 05:38 PM:

We had a female manager here in SLC that has a black belt in Karate. Needless to say she has used her skills in the theatre in the past. She keeps cool till someone goes for her then she lets em have it. One employee kept touching her and she sent him sailing once. He kept his distance after that incident and had great respect for her!
Mark @ CLACO

Posted by Robert E. Allen (Member # 1351) on 03-22-2003, 05:53 PM:

You have every right, and a responsibility to the rest of your customers, to 86 the guy. You waited longer than I would have. And I wouldn't let him back in without some assurance that he would behave. You're also right on the no refund policy. I used to have it printed on the back of my tickets. I also has a list of rules posted on the lobby wall that, if violated, would cause customers to be ejected without a refund.

Posted by Aaron Mehocic (Member # 15) on 03-22-2003, 07:14 PM:

NAMES HAVE BEEN CHANGED TO PROTECT THE INNOCENT

When a local businessman (Whom we'll call "Freddy") bought into our company to provide resources for an expansion project, it was reported in the local newspaper. Customers were happy because they thought they finally knew who owned the theatre. [Roll Eyes]

Anyway "Sylvia" comes in to watch a movie and doesn't like it or the way it was presented. Needless to say "Sylvia" comes out of the auditorium acting like an expert on how the theatre runs just because she read the patheticly written subarticle about the way the booth works (a first grader could have written that better). She proceeds to find the asst. manager, lay into him about shit she knows little, if anything about, finally ending with "Well, I know 'Freddy' and he will hear about this!"

What, tell the new co-owner his theatre sucks because it landed a stupid film that didn't meet "Sylvia's" expectations. We never saw her again thankfully. But the principle is still the same in this backward town. We advance here by who we know not what we know. And by knowing the co-owner, some who come to this theatre demanding certain things and treatments just because they know the co-owner. With respect to that co-owner, he wised to this right away and has since put the squash to all but the most hard-core patrons who still feel their entitled to something for nothing because, after all, "I know 'Freddy'".