Film-Tech Forum ARCHIVE: Who to complain to about not receiving goods??

This is topic Who to complain to about not receiving goods?? in forum Film-Yak at Film-Tech Forum ARCHIVE.

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Posted by Richard May (Member # 2627) on 09-06-2010, 11:18 AM:

Long story short.....I bought something from a Company in China. I never received the items. They refuse to compensate me. Who do I file a complaint with???

Posted by Chris Slycord (Member # 4239) on 09-06-2010, 11:21 AM:

1) Teaser titles are not allowed
2) Assuming you paid with a credit card, simply report this to your credit card company and have them deny the charge.

Posted by Richard May (Member # 2627) on 09-06-2010, 11:45 AM:

I didn't think it was a teaser title. It was right to the point. It was a tranaction back in May. The items were sent but UPS lost them. The seller filed a claim which was paid by UPS. Ups supossedly paid $40. I paid $600 for the items originally. The seller refuses to do anything else.

Posted by Mark Hajducki (Member # 1732) on 09-07-2010, 05:47 PM:

Do UPS admit to loosing the item?

When paying for the shipping did you turn-down the opportunity to insure the item for its full value, or were you not given the choice?

Posted by David Stambaugh (Member # 1102) on 09-07-2010, 06:08 PM:

If you or the seller didn't insure for full value with UPS then there's no further claim to be made there. Like Chris said, if you paid by credit card that's probably your only hope, getting the charge reversed or something. Aside from that if the seller isn't budging you're probably screwed.

Posted by Richard May (Member # 2627) on 09-07-2010, 07:34 PM:

Yes. UPS knows they lost it. I was not given the option of insurance. The way I look at it, and I may be wrong, I bought an item from this guy. I feel that it's his responsibility to get it too me. He hired UPS, not me.

Posted by Mark Hajducki (Member # 1732) on 09-07-2010, 07:37 PM:

How did you pay the guy?

How did you make the purchase?

Posted by Richard May (Member # 2627) on 09-07-2010, 07:57 PM:

Through Paypal, but like I said, it was back in May.

Posted by Louis Bornwasser (Member # 3063) on 09-07-2010, 08:32 PM:

By law, common carriers are doing the work of the customer; therefore the shippers usually will not send another item.

It may be different internationally. Louis

Posted by Chris Slycord (Member # 4239) on 09-08-2010, 10:02 AM:

quote: Richard May
Through Paypal, but like I said, it was back in May.

That changes nothing. Still call your credit card company like I said. The worst that can happen is they say that the charge can't be reversed by now.

Posted by Richard Hamilton (Member # 321) on 09-08-2010, 11:08 AM:

did you get a tracking number? When I order parts, I ask for the tracking number as soon as I wire the money to the supplier. When the parts are shipped, I e-mail the tracking number right away to the end user and check it daily to make sure it's going to them.

Also, it might be hung up in customs. You may have to pay duties and taxes on whatever you bought.

Posted by Richard May (Member # 2627) on 09-08-2010, 01:12 PM:

UPS somehow delivered it to the wrong address. They admitted they did it so there is no issue there. They made compensation for the package, but the shipper said it was only $40. If that's the case then the shipper put the value at only $40. I was given no choice for insurance.

Posted by Todd McCracken (Member # 4718) on 09-08-2010, 02:47 PM:

Dispute the charge with paypal. However if you used your credit card you will probably get batter satisfaction through them.

Posted by Richard Hamilton (Member # 321) on 09-08-2010, 02:49 PM:

If you took the $40 "compensation", then it sounds like you're screwed. They already payed you off. [uhoh]

Do a tracking on it and find out where it was shipped to. The translation between the states and china can get messed up, that is why I always verify any orders via e-mail and double check the shipping address before any money is exchanged.

Posted by Richard May (Member # 2627) on 09-08-2010, 02:59 PM:

I didn't take anything. UPS doesn't deal with the buyer....only the shipper. The shipper was "supossedly" paid the $40. UPS won't even tell me how much was paid. The address it was shipped to was not even close to mine. Totally different name,street, and number. They went back to get it and it wasn't there.

Posted by Pravin Ratnam (Member # 1417) on 09-10-2010, 01:37 AM:

It's probably too late for you. You could always go online and spread bad stuff about this chinese company.

What's paypal's guarantee on this? Did you contact paypal? And why haven't you contacted the credit card you used to register for paypal?

It's not UPS's problem that the chinese seller lied about the value. THey paid the amount and they are done with it. The only person who owes you is the seller, not UPS.

Or you could pay me 1 MILLION bucks. I can go off them for you. That will teach them a lesson.

Posted by Richard Hamilton (Member # 321) on 09-10-2010, 05:54 AM:

quote: Richard May
I bought something from a Company in China.

quote: Richard May
I bought an item from this guy

Which is it? If it's a company, you may be able to get it worked out. If it's an individual, good luck finding him. Was it being shipped from China?

Do you have the address or phone number from where it was coming from?

Posted by Chris Slycord (Member # 4239) on 09-10-2010, 08:58 AM:

So did you try going the route of calling up the CC company to deny the charge? Don't just assume that because it happened a while ago that they won't help you. Plus, if you provide the info that the shipper was reimbursed by UPS the CC company may be more likely to help you out, since it looks good for them to help a customer that got screwed.

Posted by Richard May (Member # 2627) on 09-10-2010, 11:08 AM:

Yes it was a company. Paypal is linked to my bank account, not CC. The bank said they can't do anything. Also, as some of you know, UPS will not give any info to anyone but the seller. I have no proof, other than what the company told me.

Posted by Richard Hamilton (Member # 321) on 09-10-2010, 11:39 AM:

Is the seller from the States or China and where was it shipped from? If it was sent from China, I know a few people there that would probably make a few calls if I asked them nice enough [Smile]

Posted by Stephen Furley (Member # 1277) on 09-10-2010, 11:41 AM:

The carrier have admitted responsibility, and paid compensation.

The seller was wrong to declare the wrong value; was it an error, or did they assume that you wanted a lower value declared (or did you ask them to do this as some people do)?

Your claim would be against the seller, but if they don't want to know then I doubt there's a great deal you can do, unless you fancy taking a claim through the Chinese legal system; I've no idea what that would involve, or cost.

I've bought a couple of things from sellers in China and had good service, and no problems, but they have only been for small amounts; I accept that there is a risk, and don't do it for more than I can afford to lose if things go wrong. I've made quite a lot of transactions with the US, and had a couple of problems; in one case the item didn't arrive, and the seller didn't want to know; they said they had sent it. The other case was quite an expensive item, a couple of hundred Dollars I think. It didn't arrive, and the seller couldn't be contacted. This was an Ebay item and some time later he was no longer registered with Ebay. I heard from another source, that the seller, who had a good reputation, had been taken very seriously ill, and I suspect that he had died, so I decided not to take the matter any further.

Posted by Jeremy Weigel (Member # 4208) on 09-10-2010, 12:07 PM:

It sounds like your only chance is to file a complaint with Pay Pal.

Posted by Pravin Ratnam (Member # 1417) on 09-10-2010, 06:04 PM:

Msy we ask whst you purchased (at least the category, if not specific item)? Then again, keep your privacy in case you ordered a mail order bride. OK i keed.
At the very least, Paypal can blackball this seller so he wont scam others.

As it has been made obvious by now, paypal is your only resort at this point. Tip: never buy anything from China without a credit card unless you have personal connections over there.

Posted by Richard May (Member # 2627) on 09-10-2010, 06:06 PM:

They were Eiki projector bulbs. Paypal said they can't do anything.

Posted by Richard Hamilton (Member # 321) on 09-10-2010, 09:46 PM:

again...what company? One of my best friends is Chinese and works for an import/export company in Changchun. He may be able to help put some pressure on the company in China you bought them from.

Posted by Chris Slycord (Member # 4239) on 09-10-2010, 10:28 PM:

Film-Tech mafia...
[beer]

Posted by Pravin Ratnam (Member # 1417) on 09-10-2010, 10:34 PM:

RIchard May is intent on forcing us to ask 20 questions before we get enough info on this case. [Wink]

Posted by Richard Hamilton (Member # 321) on 09-10-2010, 10:47 PM:

I also have some Chinese girlfriends who are very persuasive [Big Grin]

If we only knew if you bought them from China or a guy in the states.

Posted by Tony Bandiera Jr (Member # 2365) on 09-10-2010, 10:50 PM:

Richard May, I direct your attention to THIS THREAD and suggest that you give the information needed to help you before this thread ends up like that thread? (Things go south around post #10) [Roll Eyes]

Richard Hamilton, deja vu here, eh? [Smile]

There is nothing more frustrating than someone asking for help, then not answering simple questions or providing the details necessary to help out.

Don't force Brad to make a rule regarding "help" threads!!

At the very least put the name of the company in the "Deadbeats in The Industry" thread.....

Posted by Michael Brown (Member # 890) on 09-12-2010, 04:36 PM:

This seems strange that UPS have paid compensation to what would appear to be the wrong person. You paid for the item and the seller sent it, so why did they get the $40 and not you?

It's your item that they lost, not the sellers.

Posted by Chris Slycord (Member # 4239) on 09-12-2010, 04:43 PM:

Because he didn't pay UPS. He paid a guy who paid UPS. UPS pays back the person who paid them.

Posted by Richard Hamilton (Member # 321) on 09-12-2010, 04:57 PM:

quote: Tony Bandiera Jr
There is nothing more frustrating than someone asking for help, then not answering simple questions or providing the details necessary to help out.

Tony, or people that ask for help, get technical responses from very qualified people on this site, and then don't ever post the outcome or a thanks.

Posted by Richard May (Member # 2627) on 09-13-2010, 08:59 PM:

First of all guys, I DO appreciate the help from everyone here and I have said that in the past. I am not by my computer that much to get back to all the questions in a timely matter. I'm not looking to play 20 questions here either. I thought I had given enough information to get an answer to my original question.

Posted by Tony Bandiera Jr (Member # 2365) on 09-14-2010, 04:12 PM:

Richard M, our frustration stems from the fact that it took 21(!) posts to even find out what it was you ordered, you have yet to tell us WHO the company is, and several other questions throughout the thread have been ignored. I'm sure any time lag between posts is understood by all as we can't all sit in front of a computer 24/7. [Smile]

If you want help you MUST be willing to give out the information needed or requested. [Mad]

The company name would be handy, not for bashing them, but perhaps someone here has dealt with that company before (Richard Hamilton for example) and can provide you with a contact to resolve your problem. If you won't say who it is then don't expect any more help on this or a resolution.

Maybe Brad should make a rule regarding these kinds of threads..since this is the second time in recent history that someone has not been candid enough to let people help them.

In summary to anyone wanting help in the future, IF you are NOT willing to provide answers to ALL reasonable questions in order to help you, DON'T even bother starting a thread!!

Sheesh.

Posted by Richard Hamilton (Member # 321) on 09-14-2010, 05:56 PM:

Oh well,
My offer to help is off the table now. Too bad, I have many friends thru out China who may have been able to help. At least I always got a "happy ending" for my 600 bucks [Smile]

Posted by Tony Bandiera Jr (Member # 2365) on 09-14-2010, 06:07 PM:

Me too. I am tired of trying to help people anymore when all I get for my efforts is static and stonewalling.

Posted by Richard May (Member # 2627) on 09-14-2010, 07:05 PM:

Give me a break guys. I thought I was specific enough but I guess not. All I needed to know was what agency I could contact to complain to. The companies name is Smart Go in China. I don't think Brad needs to make any new rules. We have enough already.

Posted by Pravin Ratnam (Member # 1417) on 09-14-2010, 08:59 PM:

RIchard may, I am not trying to pile on the bashing. But as I alluded to earlier, there were questions like "did you complain to paypal" or "did you complain to credit card" or "if you did, what did they say" and it took a few responses from you to get an answer to those questions. If you reread the thread, you will know what everyone was frustrated with. I dont think we still know how paypal denied you any action on the seller. And it took a while to get any info on credit card stuff. It doesn't mean you are a jerk or something. But it is obvious you were on a different wavelength from the people responding.

Posted by Cameron Glendinning (Member # 3516) on 09-14-2010, 09:45 PM:

Your best bet is to take Richard up on his offer. The only real place to complain is at the local chinese police station and in the chinese language. This will create real results. It can however be done through an agent.

There are plenty of chinese businesses that scam, give false tracking numbers and some even force you to order and pay for more items to actually recieve the original goods ordered. The other popular thing is to increase the shipping fee and keep the difference. This is a form of non taxable income in both China and Russia.

On the other hand there are plenty of businesses operating honestly and are looking for return trade.

Posted by Richard May (Member # 2627) on 09-15-2010, 06:30 AM:

I just thought there would be some kind of better business bureau or something like that to complain to.

Posted by Michael Brown (Member # 890) on 09-15-2010, 07:19 AM:

quote: Chris Slycord
Because he didn't pay UPS. He paid a guy who paid UPS. UPS pays back the person who paid them.

But the seller paid with money they were paid by the buyer.

Still don't get why UPS would compensate the seller (who no longer owns the item), instead of the buyer.

Posted by Richard May (Member # 2627) on 09-15-2010, 08:30 AM:

UPS only deals with the seller because the seller is the one who hired them to deliver it. It sucks but that's the way it is.

Posted by Sam D. Chavez (Member # 1841) on 09-15-2010, 08:51 AM:

BACP is an official UPS shipper. The default insurance amount on items we ship is $100 at no charge. On international shipments I need to declare a value and provide a customs invoice that also calls out the value. If it's less than $100 that becomes the value for insurance; if it's over $100 than you have the option to take more insurance in $100 increments for I believe .35 per $100.00

This info is for next time.

Posted by Mike Blakesley (Member # 26) on 09-15-2010, 12:36 PM:

quote: Richard May
UPS only deals with the seller

The better way to put this is: UPS deals with the person who initiated the shipment into their system. It just makes more sense that way. Can you imagine the chaos if UPS dealt with complaints from, for example, the customers of Amazon.com rather than dealing with Amazon itself?

Posted by Richard Hamilton (Member # 321) on 09-15-2010, 01:25 PM:

OK, you guys got me nervous. I ordered $5800.00 worth of parts that were shipped direct from the factory from Omaha to an amusement park in China. I called FedEx and they said if something happens I could make a claim, it has the customs value on the forms. I still have a MediaMatrix system and TC generator sitting at home that I need to send, along with another $6 or $7 grand of parts that are back-ordered.(not paid for until I know they are in stock, and verified!)

Rick

Posted by Richard May (Member # 2627) on 09-15-2010, 02:03 PM:

As long as the company put the true value down, you can file a claim. The company has to do it though. Then if the claim is paid, the company gets the money and hopefully they are honest enough to pay you.