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Author Topic: DTS XD10 - discs are not a set error Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-22-2007 08:11 AM                     Actually the new firmware should have fixed this problem. I have one thats really wierd though... Sound is distorted on all channels when the HD is near full. Delting ALL the trailer and feature files and reloading just the current movie disks fixes it. Mark  |  IP: Logged Mark J. Marshall Film God Posts: 3188 From: New Castle, DE, USA Registered: Aug 2002 posted 06-22-2007 08:44 AM                    I saw that error on Evan Almighty also. I just selected the option to "continue anyway" or whatever it said (I think it was the "Enter" button), and it seemed to load ok. I'll let you know if it plays ok, but I didn't delete anything. I loaded 1408 after Evan, and it loaded with no warnings.  |  IP: Logged Darryl Spicer Film God Posts: 3250 From: Lexington, KY, USA Registered: Dec 2000 posted 06-22-2007 11:14 AM                    Well, I tried doing the load anyway and all it did was load the trailers. I will bring a set of discs home and see what the deal is as far as the information on them. Not sure if one disc just has the trailers and the other is the feature. I did try to load them individually but the unit just ejected the disc without doing anything. I will also look into the software upgrade. The one that they sent a few months ago did not load because the software currently on the unit was the older version without automatic update capability. Remember this happened on all the units not just one of them and it did it on all the Evan Almighty discs so it makes me think that there may be something weird with the discs.  |  IP: Logged Daniel Schulz Master Film Handler Posts: 387 From: Los Angeles, CA USA Registered: Sep 2003 posted 06-22-2007 11:23 AM                        The matching discs error surfacing with Nancy Drew and Evan Almighty indicates the XD10 needs to be updated to software version 2.00.43. If the player is already at 2.0.40 or higher then the update will automatically run from the Nancy Drew or Evan Almighty discs. If you are at any of the version 1 software levels, you'll need a (free) F590M upgrade kit. To request a kit please email TechSupport@dts.com or call 800-959-4109 and ask for cinema tech support. 6ADs should be updated as well, to version 2.08. The 6AD update software is also included on the feature discs for Nancy Drew and Evan Almighty, and the instructions for running the upgrade should have been included with the soundtrack discs for Evan. Regards, Daniel Schulz DTS Digital Cinema  |  IP: Logged Darryl Spicer Film God Posts: 3250 From: Lexington, KY, USA Registered: Dec 2000 posted 06-22-2007 11:39 AM                    That's all I needed to know. I will be sending an email shortly. I hope this is something we can get quickly. I don't want the same issue with Transformers.  |  IP: Logged Mark J. Marshall Film God Posts: 3188 From: New Castle, DE, USA Registered: Aug 2002 posted 06-22-2007 05:19 PM                    Well well well... I come in to work tonight, and what do you know... Evan is playing in analog. Nice. I have a call in to tech support. Hopefully they will call me back soon so we can get this fixed. Thanks, Daniel.  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 06-22-2007 09:14 PM                     We had the same error when attempting to load Evan Almighty. Evans playing in analog. Nice going DTS.  |  IP: Logged Demetris Thoupis Phenomenal Film Handler Posts: 1240 From: Aradippou, Larnaca, Cyprus Registered: Apr 2001 posted 06-23-2007 04:37 AM                     That's why you should have Dolby Digital as a failsafe for DTS!!!  |  IP: Logged Tim Lewis Film Handler Posts: 12 From: Okatie, SC, US Registered: Dec 2006 posted 06-23-2007 03:11 PM                     i'm having the exact same problem with Nancy Drew and Evan Almighty as you guys are. i know i've got version 1. whatever and need to upgrade, but when i called DTS weeks ago to get the upgrade to 2.00.40, i just got an answering machine and no one ever returned my calls. thanks for the e-mail address, Daniel. i shall use that right now.  |  IP: Logged Thomas Pitt Master Film Handler Posts: 266 From: Leeds, West Yorkshire, UK Registered: May 2007 posted 06-23-2007 05:28 PM                     [Rant deleted after reading next post] Incidentally, how long does it take to upload a movie and its associated trailers from the discs onto a DTS unit? If it's not very long, surely you could just wipe the hard disk every time you change the movie print and upload just the movie and trailers you're showing.  |  IP: Logged John Hawkinson Film God Posts: 2273 From: Cambridge, MA, USA Registered: Feb 2002 posted 06-23-2007 05:32 PM                     Hey, folks. When DTS representatives (Dan Schultz, Mike Smith) are kind enough to post on a thread where someone is trying to debug DTS problems, could we please not hijack the thread to discuss the merits of their competitors systems? We can easily do that in another thread, and we want to encourage vendor participation on Film-Tech, not make them feel unwelcome. Thanks! P.S.: Hey, Dan and Mike. Is there an upgrade path for me to upgrade my DTS-CSS into a DTS XD10?  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-23-2007 10:18 PM                     While neither Dan nor Mike....I'm pretty sure there is a way. Steve  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-24-2007 01:21 PM                     One thing DTS should definately do is make a burnable file available through this site AND their own! Not only could DTS save money but it could be downloaded and many XD-10's with these load errors could have been back up and running in short order. Its also high time that DTS get their act together and start doing XD-10 repair training sessions at both Showeast and Showest!!! Several of our larger customers have indicated their displeasire with the send it to DTS method of repair. One of them has indicated this by ONLY installing CP650's in all new builds. While I like both systems at least Dolby's gear can all be repaired on site. Mark  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-24-2007 02:15 PM                     I tend to agree that the discs should be available for download...the tech should also have a USB memory stick or be prepaired to reload everything...including CSS licensing, reader offsets...etc.  |  IP: Logged Stephen Furley Film God Posts: 3059 From: Coulsdon, Croydon, England Registered: May 2002 posted 06-24-2007 03:00 PM                     We don't have DTS, but I see two major problems with the discs, neither of which is the fault of DTS themselves. The first, of course, is the discs simply not being supplied with the print; since we don't use the system, our film sound is all analogue, it doesn't matter to us, but it obviously does to anybody who does use DTS. I doubt if more than one in four of the prints we receive which have a DTS timecode track on them has the discs included. Why not? A theatre wouldn't return a print with a couple of reels missing, so why do they return them without the discs? Do they simply get forgotten, and left in the drives, when the print is sent back? Are they being kept in case the film returns for another run, and arrives the next time without the discs? The discs are a part of the print, and not returning them with the print is simply not acceptable. Secondly, the discs are usually supplied in an Amaray-style DVD case, which is either packed in the transit case, alongside the film cans, or opened out flat, and put inside one of the cans with the film. In both cases the case is almost always broken, and the discs are quite often damaged. Where the discs are put inside one of the film cans it's not unknown for the film to be damaged by pieces of broken disc case. In at least one case damage was also caused to a projectionist (a sharp splinter of broken plastic under a fingernail, ouch!) There really does need to be a better way of packaging the discs.  |  IP: Logged

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