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Author Topic: DTS XD10 - discs are not a set error Demetris Thoupis Phenomenal Film Handler Posts: 1240 From: Aradippou, Larnaca, Cyprus Registered: Apr 2001 posted 06-24-2007 03:53 PM                     I am 100% pro DTS. Here in Cyprus it never failed us and we always get comments for better playback than DD (please don't start the famous DD DTS war again). I was just making a teasing comment. Sorry if I offended anyone.  |  IP: Logged Jeremy Weigel Phenomenal Film Handler Posts: 1062 From: Edmond, OK, USA Registered: Mar 2007 posted 06-24-2007 07:13 PM                     quote: Daniel Schulz 6ADs should be updated as well, to version 2.08. The 6AD update software is also included on the feature discs for Nancy Drew and Evan Almighty, and the instructions for running the upgrade should have been included with the soundtrack discs for Evan. Our prints of Nancy and Evan did not include instructions for the software ugrade. Can you post those instructions in this thread for those of us that didn't receive them or are they the same as described in the user manual?  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 06-24-2007 10:57 PM                        quote: Stephen Furley There really does need to be a better way of packaging the discs. They HAD a better way...the reel-shaped carrier. Doing away with that was the dumbest idea ever. Much easier to spot in the can, so it made a good reminder to enclose the disks. FWIW - we're not using DTS anymore, but I would say the frequency of our receiving disk-less prints is increasing. We've probably had four or five prints in the last year (including the one we're playing now) arrive without disks. Due to this, I'm glad we are not a DTS theatre anymore.  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 06-25-2007 01:39 PM                     FWIW the upgrade install letter did not arrive with our Evan print either. Three screens here, and maybe once a year we fail to have the DTS disc's arrive with the print. It's been a non-issue the 3 years we've been using DTS. And yes I agree with Mike, they stopped using the "good" disc shipping method.  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 06-25-2007 03:44 PM                        When your income is what DTS's is, you have to cut corners somewhere!  |  IP: Logged Louis Bornwasser Film God Posts: 4441 From: prospect ky usa Registered: Mar 2005 posted 06-25-2007 03:53 PM                        What will they think of next (digital) sound-on-film? Louis  |  IP: Logged Daniel Schulz Master Film Handler Posts: 387 From: Los Angeles, CA USA Registered: Sep 2003 posted 06-25-2007 07:50 PM                        Please see below the text of the instructions for the 6AD / XD10 software update included on the Evan Almighty discs. The graphics didn't paste into this posting; if you'd like a PDF of the document please shoot me an email. <EDIT - the pdf of this can be found here.> IMPORTANT INFORMATION CONCERNING THE SOFTWARE UPGRADE INCLUDED ON THESE DTS SOUND TRACK DISCS New software has been released for the DTS-6AD and DTS-XD10. To allow you to immediately install the new software, the upgrade programs are included on these sound track discs. Not all sound track discs will have them. The upgrades are very easy to install and can be accomplished by non-technical personnel. Please load these sound track discs while the DTS unit is idle (not playing) as the unit will automatically reboot after the software upgrade. Note: The DTS-6, DTS-6D, DTS-ES, DTS-CSS, and DTS-XD10P are not affected and do not need the upgrade. DTS XD10 Cinema Media Player First verify its software version by pressing ENTER – Info – Version. If your XD10 software version is lower than 2.00.40, then the upgrade program will not install. In this case, you will need to contact your DTS dealer* and order the free V2.00.43 upgrade package, DTS part number 9005F59000B. Once the XD10 is upgraded, its version screen will appear as shown above (press ENTER – Info – Version): *To find a DTS dealer near you, go to http://www.dts.com/cinema. From “Find DTS” in the right column, click on DTS Cinema Hardware Dealers DTS-6AD Cinema Processor The upgrade program will not automatically load into the DTS-6AD so please follow the easy steps below to manually load the software: DTS-6AD Upgrade Procedure 1. Verify software version 2.08 is not already installed. (Press MENU, F7) If the software version is 2.08 or greater, STOP, no further action is required. If the software version is not 2.08 or greater, please proceed to step 2. 2. Remove all discs from the DTS-6AD disc drives. 3. Insert the sound track discs, A-disc into the “A” drive and B-disc into the “B” drive. 4. Use the power switch on the front panel of the DTS-6AD to power down the unit. 5. Locate the [FMT] key. 6. Press and hold the [FMT] key and turn on the DTS-6AD with the front panel switch. Continue to hold the [FMT] key for about 5 seconds while the system performs the self-test. 7. Release the [FMT] key when the display reads: 8. Press [OK] key to start the automatic upgrade process. The process takes about 3 minutes. 9. The following will be displayed when the upgrade process has successfully completed: 10. Press the [OK] key to reset the system 11. Check the DTS-6AD software version to verify that the software update has been completed: a. Press the [MENU] key. b. Press the [F7] key (VERSION). c. The following information should be displayed: 12. Contact DTS Technical Support if the CPU Version does not upgrade to 2.08. 13. The unit is now ready to operate as normal. Troubleshooting 1. The following error may appear while performing the upgrade: Solution: The DTS-6AD did not detect the disc in one of its drives. Check that the disc is in the drive. Try moving the discs to other drives if the problem persists. Please direct questions to DTS Technical Support DTS Technical Support DTS Headquarters Email: techsupport@dts.com Tel outside USA: +1.818.706.3525 Tel in USA: +1.800.959.4109 Fax: +1.818.879.2746 www.dts.com DTS Europe Email: support@dts.com Tel: +44 (0) 1189.349.199 Fax: +44 (0) 1189.349.198 www.dts.com DTS Japan Email: Hiro.Udagawa@dts.com Tel: +81 (0) 5794.5288 Fax: +81 (0) 5794.5266 www.dtstech.co.jp Confidentiality Statement CONFIDENTIAL: Contains confidential proprietary information owned by DTS, Inc., including but not limited to trade secrets, know-how, technical and business information. Unauthorized disclosure is a violation of State, Federal, and International laws. Use limited to licensees of DTS, Inc. Copyright Protection DO NOT DUPLICATE. Copyright 2007, DTS, Inc. All rights reserved. Unauthorized duplication is a violation of State, Federal, and International laws. Protected by U.S. and international patents issued and pending. Use of the software is at user’s sole risk. The software and related documentation are provided “as is” and without warranty of any kind, and DTS expressly disclaims all warranties, express and implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. DTS does not warrant that the functions contained in the software will meet user’s requirements, or that the operation of the software will be uninterrupted or error-free, or that defects in the software will be corrected. Under no circumstances, including negligence, shall DTS, or its directors, officers, employees, or agents, be liable to user for any incidental, indirect, special, or consequential damages (including damages for loss of business profits, business interruption, loss of business information, and the like) arising out of the use, misuse or inability to use the software or related documentation. [ 06-27-2007, 12:38 AM: Message edited by: Brad Miller ]  |  IP: Logged Jeremy Weigel Phenomenal Film Handler Posts: 1062 From: Edmond, OK, USA Registered: Mar 2007 posted 06-25-2007 09:37 PM                     Thanks Daniel. The upgrade went smooth as silk.  |  IP: Logged Darryl Spicer Film God Posts: 3250 From: Lexington, KY, USA Registered: Dec 2000 posted 06-26-2007 03:34 AM                    I would like to thank the tech support team for DTS in getting my upgrade kit as quickly as I did. I have upgraded two units so far and Evan Almighty loaded without any problems.  |  IP: Logged Stephen Furley Film God Posts: 3059 From: Coulsdon, Croydon, England Registered: May 2002 posted 06-26-2007 06:23 AM                     quote: Brad Allen Three screens here, and maybe once a year we fail to have the DTS disc's arrive with the print. It's been a non-issue the 3 years we've been using DTS. Just out of interest, are you a first-run house? We never run new prints; well ok, the print of the short 'A Colour Box' which we ran last week was new, but normally everything we run has been to several other venues before we get it, and we seldom see DTS discs. As I said, we don't have any digital sound system, at least not for film, the digital cinema system has digital sound obviously. As far as I am aware there are no plans to install any digital system, but if they were to do so then I think it would be unlikely that it would be DTS, not because there's anything wrong with the system as such, but because few films would be able to use it. It's not DTSs fault, and if I were them I would not be very happy about the situation.  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 06-26-2007 06:39 PM                     Both. Mainly first run in summer, and thanksgiving through christmas then off the break the rest of the time.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 06-26-2007 09:01 PM                        quote: Stephen Furley It's not DTSs fault, and if I were them I would not be very happy about the situation. Me either. If I were one of the DTS folks who frequent this forum, I would be printing out some of the posts here (and in other threads) about missing disks, and raising hell with the film companies, because the situation is making the film companies' product look (sound) bad and on top of it, costing DTS business. The DTS disk set should be treated just as if it was another reel - a theatre not returing it, should be charged for it. If that happened, the problem would go away. Maybe giving the disk set a "reel number" is the answer.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-27-2007 01:25 AM                     It took a few days, but XD10 users who are unable to obtain discs from dts for any number of reasons and are now dead in the water without digital playback...ISO disc images along with all documentation is now in the archives available for download. You MUST have a blank CD, a blank DVD, a USB memory drive, a DVD burner, DVD burning software, WinZip (to unzip the file) and one heck of a solid and fast internet connection. Heads up, this is a 3.5 GIG download! Inside the zip file are important documentation via a text and a pdf file that you will need to read in order to complete the upgrade. The documentation is in multiple languages. Click here for the download and be prepared to wait for what could be an all-day download. Hopefully this will help some users out there resurrect their XD10 units quicker. (Bandwidth this month could prove to be quite interesting. haha)  |  IP: Logged Chris Slycord Film God Posts: 2986 From: 청주시, 경북도, South Korea Registered: Mar 2007 posted 06-27-2007 04:29 AM                     Suggestion: Split the file up. That way, if someone has problems with the download they only have to redownload part of the file instead of the whole thing. So that'll possibly save you bandwidth and them download time. You could use a piece of software such as http://stahlforce.com/dev/index.php?tool=split  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-27-2007 01:18 PM                     That will not happen. Not everyone understands how to work that sort of software (the overwhelming majority). The download has to be straightforward and simple, or it won't happen. The more technical-saavy nerds are free to download the file via anonymous ftp at ftp.film-tech.com  |  IP: Logged

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