my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » extracting logs from a Barco DP2K-23B / also link decryptor full error (Page 4)

This topic comprises 4 pages: 1  2  3  4

Author Topic: extracting logs from a Barco DP2K-23B / also link decryptor full error Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 11-03-2013 01:19 PM                     Gavin what projector are you using? I've only found this to be an issue with Barcos. Never had it happen on a Christie or NEC.  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 11-03-2013 01:19 PM                     Brad - Barco DP2k-12c, manufactured October 2012 marco, I completely agree. We lost 3 shows because of (whatever they may be) firmware bugs. Not a real breakdown, lamp failure, lps failure. a software bug that I have tried to prevent happening. It is not really acceptable from an exhibitors standpoint. "sorry mr customer you cant see your film because of security measures which have malfunctioned and shut down the projector even though nothing is actually wrong with the equipment or been tampered with in any way" Software wise Dolby server 4.5.4.2 barco 1.9.101 ti 4.0.420 and the (I think factory refurb) new enigma - 1.4.19 I think its a refurb one as the sticker on the board indicated a Rev 1 part whereas the one I pulled out was a Rev 1.6 part. And when the installation complete and the marriage reset the server downloaded about 8000 security logs over about 6 "short black clips". I hope this does not indicate future DOOM again... We are due our service very soon so I suspect these will likely be updated, but this is all as it was installed last December and apart from a few non-showstoper glitches has been functioning perfectly. EDIT: the "old" enigma was running release 1.6, according to a sticker on it  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-03-2013 03:16 PM                     1.6 was supposed to fix some of the bugs which could brick the enigma. Obviously that was not enough. You want to have 1.4 updated to 1.6 asap anyway. I wonder why that was not done when it was installed. 8000 logs are expected to be downloaded if you swap the enigma. The server sees the new device and needs to download all the logs. A Dolby server only downloads 500-ish logs for each session, hence you'll need to run 16-ish sessions to clear the batch. After all the logs are being marked as read normal operations will resume. Also wonder why Barco is not releasing Enigma 1.7 - and what 1.7 is delivering as Steve pointed out. I fail to understand why TI has not released a fix, a bullettin, a something to prevent this issue from happening. It's simply unacceptable.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 11-03-2013 04:03 PM                     This is all hard to believe, honestly...what are they thinking? A stupid log reading process causing lost shows. And this LD-Log shite is going on for how long now? 2 years? - Carsten  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 11-03-2013 04:04 PM                     Our dolby downloaded 5700 on the first one, 2300 on the second then by the 5th was just downloading 2 or 3  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-03-2013 04:39 PM                     how bizarre. I thought Dolby servers would download a max of 512 logs for each go. Reasong being the time involved: how long has your server been busy downloading 5700 logs? Never seen a Dolby server doing that. Anyway, update to version 4.6 when you have a chance, 4.5 is evil  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 11-03-2013 04:53 PM                     I have had the issue on the NEC too...though I got the "almost full" message first. We have had only one Enigma that just "bricked" out of the blue. The Barco logs confirm this...no errors, no errors and then red tail light. I agree that Enigma 1.7 should be released by now for Barco. Both NEC and Christie have 1.7 on theirs for months. Dolby's Enigma purge should be on their next software release. However, I'm not sure it would help in the situation just described though I would hope the new TI commands would allow for it. I know that just loading Enigma 1.7 onto a bricked Enigma will not suddenly open the Enigma up for downloads...what I don't know is if the new commands in Enigma 1.7 allow a server to skip the normal formalities and just dump the logs anyway. Once I know, I'll post about it. I would definitely update your Barco to 1.11.133...it should address most of your LPS/Lamp strike issues, if you have any and 4.2.1 on ICP is better than any other ICP 4.x. Enigma 1.4 is a ticking time-bomb.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 11-07-2014 03:09 AM                 It has been 368 days since the last post.  |  IP: Logged Francois Bouzigues Film Handler Posts: 19 From: Barcelona / Spain Registered: Dec 2013 posted 11-07-2014 03:09 AM                     I am aware this topic is quite old. But i found it useful and i have a couple of things to add and other to ask. I found that leaving the projector on overnight, at least once a week solves many issues. For instance, in a 16 booths I know very well, only one almost full issue since digitalization (June 2011). And the LD in question has never gone full. The barcos in that site go with DCP 2000 and a couple of showvaults. They leave the projectors on all nights. But i am pretty sure once a week would already be a great relief. I also assume LD version 1.8 released in june can help in case of issue. Had anyone an issue upgrading to 1.8 ? Best regards  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 11-07-2014 05:58 AM                     If you search the forum for LD Log issues, you will see that Enigma 1.8 is a clear must. I would not hesitate to update. - Carsten  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 4 pages: 1  2  3  4

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.