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This topic comprises 3 pages: 1 2 3
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Topic: TMS doesn't see server
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Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
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posted 11-18-2012 07:29 AM
quote: Richard May
BTW, after power had come back after being off for a week they had no internet. I don't know what was done to fix that. Also, it is a flat network.
That's probably what caused the issue. They either replaced the router or reset it's settings/local LAN IP to fix the internet issue. Now the router offers a DHCP scope of 192.168.1.x to the DHCP based devices (like the PC), while projector and server have their IPs set manually to a different network, 192.168.10.x
All you need to do is to set the router local LAN IP to 192.168.10.1 (or whatever last digit it is now or was). Usually the DHCP scope it offers will follow to that network automatically - if not, you should set it to a similiar range. If you can't do it yourself, call the company/guys that fixed the internet. Tell them the router and it's DHCP scope has to be on the same network as server and projector and that you will/can not change the server/projector IP. They might be able to change it through remote access.
As your projector and server have .10 and .12 static IPs, and your PC has received .6 through DHCP, I would advise to restrict the routers DHCP range to something like 50-254, or anything that starts above 20. Having fixed IPs and DHCP scope in the same range should be avoided, although it doesn't necessarily cause issues. Following this procedure, after a reboot your routers local LAN IP should be 192.168.10.1, and the PC and any other DHPC device would receive IPs from 192.168.10.50 and above, keeping 192.168.10.1-50 for static configs.
The 108.5.149.172 is actually the external WAN IP the router receives when connecting to the internet. It's not important at all.
- Carsten
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Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
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posted 11-18-2012 12:57 PM
Is the TMS you were talking of running on that same PC you mentioned the 192.168.1.6 for? Unless there was bridging configured on that router, or a more complex routing scheme, it can never be that it worked with the TMS having 192.168.1.x and the Server and projector being on 192.168.10.x.
Of course you can change either Projector and Server to 192.168.1.x, or the TMS-PC manually to 192.168.10.x
But I wouldn't risk anything with the running Server/Projector combination, there might be things like a jnior connected as well.
If you change the PC/TMS IP manually to 192.168.10.x, the TMS will certainly talk to the server again, but have no internet. If that's no problem, then go ahead.
It would be better to get a detailed report about what was done to fix the internet issue. Usually, in a simple network that most smaller houses have, a change of router local LAN IP is no big deal, and your server and projector will usually be the reference about which network it was before.
On the other hand, some people also think that it is a good idea to have the screen network/server/TMS/projector completely separate from the internet router.
It might just be that router and screen network had been on different networks by intention so to achieve a minimum separation. And maybe the PC has two network cards installed, one towards the router/internet, and one towards the screen network. The first one with DHCP towards the router, the second one with a static IP for the screen network 192.168.10.x
Did you post the servers second ethernet interfaces IP, I think I missed that?
Maybe you don't get this solved remotely, not without local help. At least you need to know the IP that the servers second ethernet interface is set to - the TMS ethernet-connection needs to be in the same network.
The SMC 8505T is a very simple switch without any management or VLAN options. If it was the same before, I can only imagine your network between TMS and Doremis second ethernet interface is not working anymore.
Can you get someone near the server and look up both interfaces IP adresses?
- Carsten
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Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
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posted 11-18-2012 01:52 PM
Okay, I guess you should adjust the PCs subnet to the same as the server then, then check if the TMS sees the server. The PC might loose it's internet connection at first. If you remote from the internet onto that PC, you will loose your remote option.
Server, projector and general network on the same subnet - usually I wouldn't do it that way. The server->projector connection should be on a dedicated network, that's why the server has two network interfaces. That connection is critical for automation and Cinelink encrypted connection. If you share this with other, general devices, every faulty network equipment or software can bug the server-projector connection and stop the presentation.
Also every local WiFi device like iPhones, iPads, staff, concession computers, guests with the necessary Wifi key can e.g. VNC to server or projector or put load onto the network, again interfering with automation and cinelink. This will only go well for a time.
But that is nothing you should fix now - reconsider it at a later time.
I guess all that changed was a specific manual IP setting on the TMS computer.
- Carsten
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