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Author Topic: christie 2210 ( LD has no more log space ) Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 09-22-2014 12:56 PM                     745s seem very reliable  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 09-22-2014 03:36 PM                     quote: Steve Guttag I'm not picking on them...just noting they are not the problem-free server you depict them to be. Anything can fail. I had an SX-3000 die the other day too. But lets get back to the original point. You can use a GDC server running 7.8.3 to dump the logs from the enigma and clear the red light on the projector. it's as plain and simple as that. Once you update to DCI version 8.XX it does it automatically and always has. Irregardless of the bad enigma firmware GDC has never had this issue with servers running on Dual HDSDI because they've had the clear logs button since version 7.8 Mark  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-22-2014 04:21 PM                     Sorry...had two CAT745s needing replacement this year...though both had odd failures (in warranty) in that there was unreliable shows...no flat out dead ones yet. As for GDC and logs, I'm pretty sure I've had one of them get the "Almost full" and definitely the suddenly "logs full". Certainly, Dolby has more than their fair share of "almost" full complaints though.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 10-27-2014 01:43 PM                     Update....Christie has just issued 4.2.2 (2). This is the update that contains Enigma 1.8 (24).  |  IP: Logged Danial Simmonds Expert Film Handler Posts: 107 From: Kota Damansara, Selangor, Malaysia Registered: Jan 2008 posted 10-27-2014 03:44 PM                        Sorry but wasnt it the server duty to clear LD Logs? As i know the server had to be updated to clear LD Logs on time.. So now CDS release software to clear LD Logs by itself?  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 10-27-2014 04:04 PM                     sigh... There is a lot of discussion on this forum about these LD-Log issues. While it is true that a general issue was that servers did not clear LD-Logs during special operational conditions (e.g. no Playlist eject between shows), all firmware versions prior to Enigma 1.8 contained an error that would inevitably lead to memory corruption and a 'bricked' enigma board. A lot of these boards had to be replaced because they couldn't be fixed in the field and TI was slow with a firmware update. So, this is a combination error - LD-Log full can mean simply that the server didn't clear log memory. It could as well be that there is no memory left on the board because all of it has been marked as corrupt. Enigma 1.8 fixes the corruption issue and can even revive bricked enigma board. But the logs will still have to be read and cleared by the server. The Enigma log memory corruption issue threatens ALL DLP based series II projectors, unless they are operated with an IMB or IMS, since Enigma only is used/needed to play encrypted content over the traditional HD-SDI lines. Enigma 1.8 is a TI software module, and since summer, all projector manufacturers incorporated it into their own software releases. Christie now was the last to include it. - Carsten  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 02-02-2017 09:41 PM                 It has been 829 days since the last post.  |  IP: Logged Jim Cassedy Phenomenal Film Handler Posts: 1661 From: San Francisco, CA Registered: Dec 2006 posted 02-02-2017 09:41 PM                     One of the screening rooms I work at has an NEC 2000C projector, and Dolby DSS-200 serverthingy running 4.3.5 (13) and Show Manager Vers 4.3.3.7-g >I'm getting red tail lights on the NEC and "WARNING: Security Log" on the LCD I know I've got to clear out the security log in the DSS-200, and I've done it before, but not at this location. The procedure I have in my notes, matches the steps shown in This Thread ..and which I've copied here: Exit show manager (ctrl+alt+F2) Log in as administrator type the password type ls scripts type ./getAllProjectorLogs.sh localhost If the server tells you to take a long lunch you´re on the right way. Press alt+F8 to go back to show manager. Go to Control tab to follow the progress But when I do the "./getAllProjectorLogs.sh localchost" the server returns a "command not found" line. I've also tried this procedure, which differs only on "cd scripts" line: **NOTE** All commands from this point on are Case Sensitive Username: administrator Password: <Insert Password Here > Type: cd scripts/, hit Enter Type: ./getAllProjectorLogs.sh localhost, [hit ENTER] with the same results. Two questions: 1) What, if anything, am I doing wrong? 2) I know the projector will "gag" and not let me play encrypted content once the log-thing is full. Any idea how long I"ve got? >>>>>EDIT<<<<<<< I think I may have found part of the answer further back in the thread I referenced. In one post it says: "You will need Dolby ver. 4.7.x.x or later to clear the logs." Oh No! So how do I clear them if they've only got 4.3.5.3? There's a full weekend of rentals & screenings ahead and I'd hate to see them go down. (Even though I'm not working elsewhere till next week)  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 02-02-2017 10:24 PM                     After a show, does the server hang a while with "downloading security logs"? If so you can try scheduling a trailer ever 10 minutes for a few hours, it downloads a few log entries after each showing. I don't know offhand what solaria version used an LD version with the log corruption fixed, but earlier ones would slowly fill the storage with corrupt and disabled blocks. I think installing the latest package should (will?) stop that and recover the lost blocks. I think there was a log download command in earlier software but I dont have my cheat sheets here with me.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 02-03-2017 04:07 AM                     quote: Jim Cassedy was the last to post type ls scripts Oops. That is cd scripts of course /M.E. (correcting myself 2,5 years later)  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 02-03-2017 06:09 AM                     If this machine needs to stay at 4.3.5, is there a way you could borrow another server to download the logs? I'd say, find the software version of that projector, as Dave says, and make sure it get's an updated enigma software. After that, you should be fine with 4.3.5 (for a while). Staying with 4.3.5 may be okay, but they absolutely must get rid of the broken enigma firmware. The NEC should be at least on 4.214 (Enigma 1.8), so, fire up DCC S2 and check. - Carsten  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-03-2017 06:46 AM                     Carsten has the right idea. Any server that is still on a pre-DCI version of software (4.3.5.13 is pre DCI) is likely on an old NEC version of software too. Even if you don't want to update the entire NEC projector, getting to Enigma 1.8 should be done. This may free up the Enigma since it likely has corrupt banks that 1.8 will allow to step over. However, if the projector says that the logs are FULL (not just a warning that they are almost full), your only options are to ensure that Enigma is on 1.8 and that your server software is updated to 4.8.9.12. 4.7 will not download logs once the Enigma is completely full, 4.8.9.12 should (with the script you listed). That said, since 4.7 and Enigma 1.8, this has become a non-issue for me. Dolby's software price is more than reasonable to get this server to 4.8 (it is something like $50).  |  IP: Logged Jim Cassedy Phenomenal Film Handler Posts: 1661 From: San Francisco, CA Registered: Dec 2006 posted 02-03-2017 10:56 AM                     quote: Steve Guttag if the projector says that the logs are FULL This is the error message on the NC-2000c LCD panel: It just keeps scrolling. There's no additional info or "error code" Just this message & flashing red tail-lights. quote: Carsten Kurz The NEC should be at least on 4.214 (Enigma 1.8), so, fire up DCC S2 and check. Unfortunately, last night I had my Mac with me, and not my old Dell laptop with the DCC program on it. Also, the projector at this location is not networked to the outside world in any way, so I can't get into it and access it from home to check either. I was able to get all the projector software version info off of the LCD panel, but I don't have that paper in front of me at the moment. Long story short: I convinced them that both the NEC projector and the Dolbyserverthingy were in serious need of some upgrades. This venue has a service contract, so we've got a call into them and I'm waiting for someone to get back to me as to when they can schedule a visit. For now, they're not 'down' but I don't know how long they've got till the system chokes on a full log. Fortunately, I've only got two encrypted shows tomorrow (Saturday) and Sunday shouldn't be a problem since I think the room is being used all day for a Super Bowl viewing party.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 02-03-2017 11:23 AM                     Okay, that sounds as if they were not on Dolby 4.3.5 still intentionally. And as Steve says, that probably means the NEC has very outdated software as well. As such, it is certainly the best idea to update both machines to current software. Even if that could mean some initial irritation about Dolby 4.8x. - Carsten  |  IP: Logged

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