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Author Topic: Cat 862 clock set to 6/30/2008 Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-13-2014 06:13 PM                     You'd be incorrect there on the Dolby Warranty for DCinema server products. The DSS200 and DSS220 carry a 3-year parts and software warranty. Fear not...they didn't write it clearly. The way it is worded is that it comes with 1-year and then they INCLUDE a 2-year extended warranty with each purchase. The Software maintenance is 3-years included. You can download their warranty statement here: http://www.dolby.com/us/en/about/warranty-and-maintenance-policies.html Note this policy has been in place for quite some time...at least to the DCI compliance software (4.4.0.48). It USED to be 1 year hardware and 2-years software (may have be 3-years software at first...I don't recall...never ran into the limit before). There is an option to purchase years 4 and 5 for the hardware and one can purchase software for years 4+ either as a subscription or as a one-time purchase for a particular version you feel you need. Note, only the CAT862 has a means to require you to obtain a KDM to update it too...it is the honor system for the CAT745. They also seem to have a rising tide raises all boats clause...that is, if you have a newer system (or CAT745) within the complex, they will issue the update to the older systems to maintain compatibility within the complex. However, the DSS100/DSP100 (now 5.5 years past the last coming off the line) one cannot go beyond System 4.7.3.3.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 12-13-2014 07:04 PM                     If you say so but I know the dealer I deal with has had the one year warranty thrown at him by the company Dolby contracts to do the repair exchange stuff. And the date of purchase is the date the dealer purchases from Dolby. So if it is sitting on the dealer's shelf it is using up the warranty. Can you point me where in those documents that states that the purchase comes with an extended 2 year hardware warranty?  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 12-13-2014 07:24 PM                     quote: Stephan Shelley And the date of purchase is the date the dealer purchases from Dolby. And are you sure this is an OFFICIAL dealer?!  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 12-13-2014 07:31 PM                     Think so. He worked in the film group a long time at Dolby in SF before starting his own company.  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 12-13-2014 07:53 PM                     I doubt Dolby will support those kind of practices. Usually, if you buy Dolby equipment (or any other equipment), your warranty period starts at the day it has been delivered to you. Sure, in most countries/states/provinces/localities you're free to establish whatever whacky terms you want, as long as it's an agreement between two companies. But I for once, would never agree to such terms and conditions.  |  IP: Logged Sam D. Chavez Film God Posts: 2153 From: Martinez, CA USA Registered: Aug 2003 posted 12-13-2014 09:42 PM                       I know of no unofficial Dolby dealers in North America. The warranty begins when the equipment is shipped which is the date on their invoice . I've fought this one more than once. I know of no dealers who offer other than the official Dolby warranty. There are times when you have to shop for opinions on what the exact policy is.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-13-2014 10:26 PM                     If you download the warranty PDF I linked to...scroll down to the grid (Exhibit A) and it will list the "Extended Warranty" that is included. If you compare the DSS200 to say the CP750, you'll see that the CP750 only comes with 1-year and 0 years of Extended warranty included...so it only comes with the 1-year. But for software, 3-years are included on the CP750...like all other Dolby professional products.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 12-16-2014 06:24 AM                     There are now probably a lot of CAT862 sleeping in DSS200' which have been upgraded with CAT745. They could create an aftermarket for Series I machines, if the people in charge keep them in mind (and mind the batteries as well). Has Dolby issued a technote on how to store a CAT862 properly? Will the batteries last longer if the card remains in the DSS200 and stays powered during operating hours of the server? - Carsten  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 12-17-2014 07:12 AM                    Does this mean that other DSS200 parts are also NLA on an RXO basis? Isn't this going to tick off a lot of owners who will be forced to buy and have installed an IMB *or* have a screen down for weeks or months (or be out of business for singles) while their own 862 goes through the repair process? I realize that recent buyers that are under warranty are covered but I could see people using the fact that new 862-equipped 200's are being sold (up until recently) as a guide that implies "We should be okay for a long time to come because they still sell what we have brand new." Someone left high and dry is apt to consider other options on their next purchase.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-17-2014 12:28 PM                     Since the DSS200i is still current as well as the DSL200...both of which use the same parts (with the exception of the RAID controller for the DSL200), DSS200-3 parts should not be an issue in the near future. Just the CAT862...which I believe would be under RXO while the server is in warranty. Price wise, like with the other server companies, it would likely be cheaper to buy an IMB (CAT745) than what was the cost of the CAT862 (or at least on par). The primarily issue would be from those with Series 1 projectors that don't have a choice of an IMB.  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 12-17-2014 01:29 PM                     It becomes a moot point in June next year anyway  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 12-17-2014 01:40 PM                     what happens in june?  |  IP: Logged Sam D. Chavez Film God Posts: 2153 From: Martinez, CA USA Registered: Aug 2003 posted 12-17-2014 08:01 PM                       Transition to Doremi hardware. Present stock of DSS200 i6 and DSS220 will be used up.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-17-2014 08:54 PM                     Has that already been announced?  |  IP: Logged Sam D. Chavez Film God Posts: 2153 From: Martinez, CA USA Registered: Aug 2003 posted 12-18-2014 01:08 AM                       I heard it from a couple of senior people at Show East. Stands to reason they will run out before that.  |  IP: Logged

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