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Author Topic: Dolby DSS200 Version Carl Martin Phenomenal Film Handler Posts: 1424 From: Oakland, CA, USA Registered: Feb 2002 posted 03-18-2018 01:25 AM                        asking again, in the correct thread this time! dumb question: how does one check what version software one has on the dss200?  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 03-18-2018 01:55 AM                     system tab>theatre devices>screen server. Last thing is version. That is it.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 03-18-2018 04:26 AM                     Oh, there is a much easier way. Click the Dolby logo in the lower left corner of any page. That will pop up the splash screen with the version. To close it click anywhere on the splash screen.  |  IP: Logged Carl Martin Phenomenal Film Handler Posts: 1424 From: Oakland, CA, USA Registered: Feb 2002 posted 03-18-2018 03:36 PM                        thanks stephan (and steve), it was buried deeper on that page than i thought. we're on 4.8.10.4. quote: Steve Guttag 4.9.0.96 added in telemitry to the UI so one can see what the actual resolution/frame rate/container are rather than merely depending on what someone typed in. i see that at other venues. seems like a real time saver.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 03-18-2018 03:57 PM                        If yours is a cat862-based system, you will need to buy a KDM to update from 4.8 to 4.9. Contact your service vendor for pricing: per this forum's convention, I'm not going to give the figure, but it isn't significant. If yours is a cat745-based system, there is no charge (from Dolby) for the update.  |  IP: Logged David J Hilsgen Expert Film Handler Posts: 192 From: SAUK RAPIDS,MN . USA Registered: Aug 2004 posted 04-20-2018 09:31 PM                     Anybody using 4.9 with a series 1 NEC 2500 the problem i have is the projector losing contact with the IMB. it is on the list of corrections. i did all the cable replacements, any opinions? or am i going to have other problems by doing this.im currently running 4.7 in my dolby DSS200.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 04-20-2018 11:15 PM                        There is no IMB in a Series 1 system. The media block (Dolby cat862) is inside the DSS200 case. The projector has a secure input board ("gore board"), and the two are linked by dual HD-SDI for image data, and through the management network for TLS (encryption key) handshaking. What exactly is the error message you're getting? I'm guessing that it's one of the following. "Disconnected" means that the GUI front end software (Show Manager) cannot communicate with the server back end. You'll probably see this after first booting the server, and it should go away within 2-3 minutes of the Show Manager GUI coming up. If it doesn't go away, you could have a corrupt database, and may need to run the unconfig script to reinitialize it. "Error connecting to media block" means that the Show Manager software can't communicate with the cat862 media block. If you get this error message, the first thing to check is the 1ft Ethernet jumper cable between the data link output and the cat862 input at the back of the server. If that doesn't cure it, you'll need to connect to the cat862 via its USB jack, and use the Dolby media block setup tool to try to figure out what's up with it. "Error securing connection between show store and projector" means that the server cannot exchange decryption (TLS) certificates with the projector's secure input board, and likely indicates a problem with the management network in your booth. This is also the error you'll see if the server is up, but the projector is powered down (in standby mode or completely powered off). It could also indicate a problem with the gore board in the projector. In direct answer to your question, one screen that I service has an NC2500 with a DSS200/cat862 running 4.9.0.96: it has been since last August (unless they upgraded to 4.9.1 when it came out without my involvement, which I doubt). They once reported an "error securing connection between Show Store and projector," around Christmas if memory serves me correctly. This was fixed by hard rebooting the server/media block (hard as in pulling the power cords) and projector, and I haven't heard from them since.  |  IP: Logged David J Hilsgen Expert Film Handler Posts: 192 From: SAUK RAPIDS,MN . USA Registered: Aug 2004 posted 04-21-2018 03:31 AM                     Thanks for the info Leo, i always forget to drop the letter I for integrated when i talk about this unit, i do have a gore board in there i do get a error code on the projector of com r but not all the time and then a 862 error on the server when this happens i just pause the server and take the cat 5 out of the rj45 on the projector & put it back in then it works fine, its very random.I do have a couple dss100 im thinking of trying them out & see if the same think happens.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 04-21-2018 04:06 AM                     David - it's about time to update your server software. - Carsten  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 04-21-2018 11:04 PM                        quote: David J. Hilsgen ...i do get a error code on the projector of com r but not all the time and then a 862 error on the server when this happens i just pause the server and take the cat 5 out of the rj45 on the projector & put it back in then it works fine.. So the sequence of events is as follows: 1 - Error code on the projector, then 2 - Error message in Show Manager, then 3 - You remove and reseat the ethernet cable linking the projector to the management network switch, the error goes away, and everything works again ... ? If so, I would be inclined to suspect that ethernet connection first. If it were me, I'd try removing the cable between the projector and the management network switch, throw it in the trash, clean the jacks at either end with a soft artist's paintbrush or a Datavac with the thin nozzle (not canned air, because the butane propellant could damage the pins), and then install a new cable. Check that the new cable is properly strain relieved at both ends, and has no tight turns. I don't think you have anything very seriously wrong (e.g. the gore board or the cat862 is FUBAR), because if you did, pulling and reseating the net cable wouldn't get you back up and running.  |  IP: Logged

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