my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » GDC Error Msg Question (Page 2)

This topic comprises 4 pages: 1  2  3  4

Author Topic: GDC Error Msg Question Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 05-10-2016 08:46 PM                     Price was on the emailed invoice from GDC.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 05-10-2016 10:18 PM                     Mark, ASSUMING the SX-3000 lasts 10 years, which is hardly proven, the numbers you quoted (which I am assuming are valid) it would take 10 years just to break even. What you forget is that if for example you have a SX-3000 in a Barco...now you are forced to leave that Barco powered on 24/7, so it becomes noticeably more expensive to run over that 10 year timespan. Also if you need to use some type of external raid box to get more storage on the unit, now you are pulling even more electricity and hard drives to keep changing. Besides, when people are looking for a good return on their investment, the concept of spending more money now to "potentially break even in 10 years assuming the unit is still functioning at that time" is ridiculous. Time for you to find a new selling point.  |  IP: Logged Pur Wanto Film Handler Posts: 13 From: Jakarta Barat, Indonesia Registered: Feb 2015 posted 05-12-2016 07:47 AM                     Hi ALL, Today we have problem again with other GDC Server SX2000, when the movie running at 1 hour 15 minute we found server error (picture & sound stuck). for troubleshooting: 1. Reboot server and movie running again. Anyone has any idea why this sometimes happens. thanks, Pur quote: Pur Wanto Dear Mr. Jim Cassedy, I am also problem like you, ERROR PUTTING FIFO BUFFER ON THE CARD. for the trouble shoot i am changed PCI card on the server with new one. for result have 2 show movie running well. thanks, Pur  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 05-12-2016 01:46 PM                     What version of firmware are you running? Also, check the SMART data on your hard drives through the admin panel. You may have a bad drive, especially if you have Seagates in there. Mark Monte, Thats the list price! No one sells at that. Brad, You need to go back to math class! 300 watts for a full size server be it GDC, Doremi or Dolby vs. 50 watts. 50 watts is way more environmentally friendly. Mark  |  IP: Logged Leslie Hartmier Expert Film Handler Posts: 100 From: Edmonton, Alberta, Canada Registered: Jul 2012 posted 05-12-2016 03:05 PM                     Pur Wanto, As Mark mentioned, the first step is to find out what firmware version you are running, and to look in the Control Panel to see if all of your hard drives are coming up as 'OK.' I have included an image of the Control Panel for an GDC non-AR with the things you'll want to check. That is from a server that is up to date on the released firmware, so all the version numbers are the latest.  |  IP: Logged Pur Wanto Film Handler Posts: 13 From: Jakarta Barat, Indonesia Registered: Feb 2015 posted 05-13-2016 07:42 AM                     Dear Mr. Mark & Mr Leslie, This is my server yes, for HDD storage i am using Seagate. thanks, Pur  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 05-13-2016 11:13 AM                     I would definitely change out the HDD to Hitachi. I'd also suggest getting to a more modern OS. 8.01 build186 at a minimum. One thing else you get on the Control Panel display is the current temp on the Mediablock. If that gets into the 70C range, you will have playback issues and eventual mediablock failures.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 05-13-2016 11:27 AM                     What Steve said... You are still running non DCI firmware and pretty darn soon it will cease to play back. 7.83 is not compatible with the SMPTE format DCP's thata re now beginning to show up. I also have one stubborn customer that has a six plex that refuses to update. Pretty soon he'll have to close, buy warranty upgrades for all six servers then have me upgrade them and then reopen his location. Some people... EDIT: Since you are in Indonesia I am not sure you are on the same playback standards we are. You may want to check with your nearest GDC dealer or distributor to see what they recommend but for sure replace those Seagates before you do anything else. Mark  |  IP: Logged Leslie Hartmier Expert Film Handler Posts: 100 From: Edmonton, Alberta, Canada Registered: Jul 2012 posted 05-13-2016 03:49 PM                     Pur, One thing I might caution you about is that though you really SHOULD update to 8.01, some of the IMBs for the SA-2001s/SX-2000s/SX-2001s had faulty ADSP chips, which will mean that if you have one of them, you will end up with no sound. In case you might think it is an isolated incident, out of fourteen GDC content servers, I replaced five IMBs. Yes, I know enough that Mark will mention how none of the machines in his domain have ever had such a terrible problem, but I assure you, GDC is who brought this up to me in 2014, not the other way around, and it's possible that any content servers with 7.83 might still have IMBs with the faulty ADSPs. In our case, we were lucky that the hardware was under warranty, but I'm going to say that even if you do not maintain a hardware warranty, leaving it on 7.83 might mean you cannot run all content due to the shift to using SMPTE, and upgrading your servers to 8.01 might mean having to replace the IMB so you have sound. Also, GDC states that the HFR servers and the IMSes do NOT have the faulty ADSP, and that has been our experience, as well. I know, this is not part of the main thread, and I hope I have not hijacked it, but when I see systems with 7.83, I think it worthwhile to bring up the possible complication of upgrading. Have a great day, Leslie Hartmier  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 05-13-2016 07:48 PM                     Good point Leslie! I have only lost two internal Media blocks that were in service. Both were replaced with SX-3000. All the IMB's chug on, but they also all got regular updates and still do. I also found one defective internal Media Block that would not update to 8.01... but that was replaced under warranty and was not ADSP related. The loopback jack on it was dead. The only sound issues any sites ever experienced was the bleed over from the narration track. Rebooting fixes that and it was a known bug in a certain FW version. Mark  |  IP: Logged Pur Wanto Film Handler Posts: 13 From: Jakarta Barat, Indonesia Registered: Feb 2015 posted 05-14-2016 08:13 AM                     Dear Mr. Steve, Mr. Mark and Mr. Leslie, Thanks for suggestions and advice to me. I should to be patient due to the extended warranty is still in progress with my boss and awaiting approval from our management. Thanks, Pur  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 05-14-2016 05:30 PM                     Please be aware that extended warranty does not cover hard drives! You have to buy those your self. Mark  |  IP: Logged Pur Wanto Film Handler Posts: 13 From: Jakarta Barat, Indonesia Registered: Feb 2015 posted 06-12-2016 12:52 AM                     Dear All, i find error Degraded Array. anyone has any idea why this sometimes happens. thanks, Pur  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 06-12-2016 01:06 AM                        One of your hard drives has quit. If another one quits, you're out of business until you get it replaced. So you want to replace them as soon as possible. I've replaced all the hard drives in my GDC server twice, so it's not an uncommon problem.  |  IP: Logged Pur Wanto Film Handler Posts: 13 From: Jakarta Barat, Indonesia Registered: Feb 2015 posted 06-12-2016 01:26 AM                     Dear Mr. Frank, for replace all the Hard drives, can i buy byself? or i should buy to GDC dealer or distributor? because my GDC server out of warranty. Thanks, Pur  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 4 pages: 1  2  3  4

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.