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Author Topic: Dolby DSS200 software version 4.8.6 trouble Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-03-2016 04:55 PM                     No that is not it and I have to take back what I said. Less than an hour after my last post I was notified that they had 3 shows that went into play but nothing happened. said it was playing but time stayed at zero. This on 4.8.4. Same thing on 4.8.5 and 4.8.6. 4.8.2 does not do it but there are other issues.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-03-2016 05:01 PM                     Is this specific with some cat862's? I've never seen/heard this myself.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-03-2016 05:55 PM                        Also, not just 862s, but a specific 862 plus projector input board combination? I have three DSS200s, all running 4.8.6. Projector 1 = cat745 & Barco DP4K-32B Projector 2 = cat862 & NEC NC800S (previously used with an iS8-2K, also without problems) Projector 3 = cat745 & NEC NC3240S All three DSS200s were updated to 4.8.6 when Dolby issued it, and I haven't had this problem (or any other significant problems) with any of them.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-03-2016 06:48 PM                     It might have to do with being on a NOC the control is set to Auditorium rather than the theatre network.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-23-2016 07:43 PM                     Matthew, Dolby is in beta testing of System 4.8.10.1 to address the problem. I am going to install in the theatres I am having issues with the show going into play but time stays at 0:00:00 beginning of next week. I will report back. You will need to contact Dolby tech support if you want to be part of the beta test on this. They will be looking for feedback.  |  IP: Logged Matthew Heuer Film Handler Posts: 20 From: Germantown, NY USA Registered: Dec 2015 posted 11-23-2016 08:52 PM                     Yes, I just spoke with Dolby today and they said the same, that beta testing was happening now. Hopefully they got it this time. I will be looking forward to it. Let me know how it goes if you start testing yourself. I would not mind beta testing at my local site where it is easier for me to keep an eye on it if they present it to me.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-23-2016 10:34 PM                     Ask them if you could help test it for them.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-13-2016 09:37 AM                     Just had my first incident with this particular problem. It was an old DSS200 circa 2010. The server was on 4.8.9.12 and mid-day, the timeline stopped advancing. Rolling the server back to 4.8.4.10 returned the server back to the living (for now).  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 12-14-2016 05:37 PM                     The problem location I have been working on 4.8.4.10 would still have that problem and the freezing on downloading security logs as well. The latter is resolved in 4.8.5. Also have been testing 4.8.10.1 at this location. Last Saturday they had the show going to play but frozen at 0:00:00. So the beta is not a fix for that but overall things are much better behaved.So far no reports of the SMSs disconnecting from the miniplex TMS or the TMS disconnecting from itself.  |  IP: Logged Matthew Heuer Film Handler Posts: 20 From: Germantown, NY USA Registered: Dec 2015 posted 12-18-2016 08:27 PM                     Update: Couple weeks ago I installed the "fix version" 4.8.10.1 on a spare dss200 that was stuck on the time line issue on version 4.8.6. After the install it was unstuck and I ran several trailers without incident. I was happy because bringing a broken one back to life I thought was a good sign. I was going to install it on all the complex machines this week, however one of the in service servers froze on same issue so I swapped in the spare with the new beta software. Much to my dismay the spare failed to start -same issue. Upon contacting dolby they did confirm that the new version did not fix the issue as the previous post mentioned. I downgraded to 4.8.4.10 and luckily did not get white screen and it played okay. Looks like back to the drawing board for dolby.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 12-19-2016 05:55 AM                     Maybe a little off topic but since we are discussing Dolby beta versions. I have 4.9.0 (84) beta running on a few DSS200/220 since March this year. They run OK but I haven't heard anything new for several months. Anyone else running this or other 4.9.x.x test versions? /M.E.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-19-2016 06:20 AM                     I don't generally discuss beta versions, except maybe in the very general terms. I think you'll find that 4.9.x development was slowed until the issues in 4.8 were solved (e.g. Disconnected and the stuck at time 0:00:00) since those fixes would need to be put into any 4.9.x versions.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 12-19-2016 06:42 AM                     OK. Since none of my units suffer from the issues mentioned here I'll just sit still and wait for 4.8 to catch up with 4.9 /M.E.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-19-2016 09:13 AM                     I guarantee you that your units suffer from "Disconnected". Try rebooting them and you'll see. It was my single greatest issue with the server. 4.8.9.12 seems to have solved that problem though.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 12-19-2016 10:22 AM                     They get a cold reboot once a week (ish), normally they wake up as they should. The one closest to me (just a few blocks away from where I live) is however expanded with 4 x 4TB drives. It takes a good time to get it up and running anyway. Like an old crappy Volvo a cold winter morning Right now I'm at a 3-plex with "normal" DSS200:s running 4.8.8 (4) and they shut everything down for the night. One or two are always stuck in DISCONNECTED when they fire the theatre up. Going for 4.8.9 (12) as I write this... /M.E.  |  IP: Logged

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