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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Dolby DSS200 software version 4.8.6 trouble (Page 4)

 
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Author Topic: Dolby DSS200 software version 4.8.6 trouble
Stephan Shelley
Jedi Master Film Handler

Posts: 854
From: castro valley, CA, usa
Registered: Nov 2014


 - posted 12-21-2016 07:39 PM      Profile for Stephan Shelley   Email Stephan Shelley   Send New Private Message       Edit/Delete Post 
Matthew, make sure you let Dolby know you are still having the issues and send log files. Same thing with me. A good week and a half and now the problems are back.

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Stephan Shelley
Jedi Master Film Handler

Posts: 854
From: castro valley, CA, usa
Registered: Nov 2014


 - posted 05-18-2017 01:29 AM      Profile for Stephan Shelley   Email Stephan Shelley   Send New Private Message       Edit/Delete Post 
An update, after a while on 4.8.10.1 the problem has gone away. It has been several months without the freezing at the beginning of the show.

Dolby has a new release out that addresses this problem and the disconnect issue as well 4.8.10.4. Also Dolby contacted me and said some cat 862s may have a hardware issue that can cause the show to freeze at 0:00:00 and those would need to be sent in for repair.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 05-18-2017 04:36 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Note, 4.8.10.4 also addresses all known issues with SMPTE encrypted closed captions.

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