my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Barco Cinema Controller (Page 2)

This topic comprises 3 pages: 1  2  3

Author Topic: Barco Cinema Controller Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 11-07-2016 10:12 AM                     So have you guys determined IF this is caused by firmware or is it actually board failure? From what Gavin described it sounds like board failure... Mark  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 11-07-2016 11:53 AM                     It is a bit over the top to suggest a class action suit over this. With a few hundred Barco S2 systems installed, we've seen a few CCB failures - also a few ICP failures, a few light engine failures... far from an epidemic. With fewer Christies to look after, we've had MANY more PIB failures. They seem to just up and die when the unit gets a power cycle. And with very few NECs (5-10?) there have been no board failures. Stuck pixels, dead fans and such, but not the boards. I would look into a line power problem. The main feed should have surge protection. You should use a UPS for the projector electronics if possible (most Christies, NECS, and all but the smaller Barco's allow this) in sites that have power surges/dropouts/brownouts. Rural areas are worst in my experience, but a cinema near heavy industry can also have nasty power surges when large loads go on/offline.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-07-2016 02:50 PM                     Gavin, Would Barco accept a CCB back for repair? If it's under warranty it's going back to them but if it's not I'm not sure. It's just a feeling but I really feel that those are just software crashing/getting corrupted on the board. Just my feeling. Again, nothing epidemic. I've seen many more dead ICP's than CCB's.  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 11-07-2016 04:39 PM                     Marco, since we are under a VPF and hence warranty, I always have to send back my old boards, but I never hear anything further about diagnosis etc. I suspect they get reflashed in some kind of external jig and then put back into circulation. I would imagine its a combination of hardware failures as well as firmware corruption, I have certainly had at least 2 where the Ethernet router just completely gave out. (no lights on ports etc)  |  IP: Logged Sam D. Chavez Film God Posts: 2153 From: Martinez, CA USA Registered: Aug 2003 posted 11-07-2016 07:15 PM                       In the USA the VPF gets you monitoring and some diagnostic help but not equipment warranty unless I've been doing it wrong all along.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 11-07-2016 07:21 PM                     Some NOC contracts include a warranty, possibly he's on the Barco NOC which does offer that. They (Barco NOC) do want most warranty replaced parts back, I've talked them out of some returns (not boards or LEs!) where I can send a pic showing exactly what's failed... and where misuse is not an issue.  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 11-08-2016 05:15 AM                     In the UK, so on the DPF VFP plan, with DcineX/Ymagis/CinemaNeXt (whatever they call themselves today. 10 year parts warranty on non-consumables and almost everything has to go back.  |  IP: Logged Harshitkumar Thakker Film Handler Posts: 5 From: Scottsboro, AL, USA Registered: Oct 2016 posted 11-08-2016 08:02 AM                     quote: Marco Giustini Harshitkumar, is that still happening or was it something more frequent on pre-1.10 software? Marco, this has happened recently as well. We have replaced at least 3 boards in the last 2 months. We do have it on version 1.13.191 for several months now. I do have it updated to the latest version about couple of months after the update comes out. As we do not have extended warranty, it becomes very expensive to replace these boards. Barco would not repair them. We don't have to send our defective board back either. I really wish they would have a repair exchange or even just a repair program, especially, since these boards and other components cost quite a bit. We haven't experienced much failures with ICP or other boards recently. We did have a few ICPs fail back when it was on firmware version 2.x or 3.x. Also, since TI came out with the ICP recovery program, we had used that fix a couple that did have its Flash corrupted. We are on VPF, but do not require warranties, just monitoring and a support plan within the time limits specified.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-08-2016 09:44 AM                     are your projectors protected by online UPS'?  |  IP: Logged Harshitkumar Thakker Film Handler Posts: 5 From: Scottsboro, AL, USA Registered: Oct 2016 posted 11-08-2016 09:57 AM                     Marco, yes we do have online UPS for the projectors.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 11-08-2016 11:04 AM                     quote: Marco Giustini are your projectors protected by online UPS'? This shouldn't really matter at all as far as board reliability goes. All the projectors power supplies (In all the manufacturers projectors for that matter) are already tightly regulated and even logged. A bad power supply would be a more suspect thing to look for if a component is repeatedly failing electrically. And that can be found in the projectors logs. External UPS's are meant to level the incoming AC voltage, serve to shield equipment from large surges/transients and indirect lightening strikes aside from their normal job or providing power when there is no power. Mark  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-08-2016 02:09 PM                     Well, as CCB don't fail so easily I think there is an external cause here to blame. Mains stability is one I could think of.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 11-08-2016 03:11 PM                     I would agrew with that if it receives any sort of power directly from the main lines and not the internal power supplies... You have to remember that if any of the internal supplies goes kerfluie that it's gonna be recorded in the logs and the projector might also throw a power supply error... Mark  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-08-2016 04:29 PM                     I guess it depends on how good the PSU is. Imagine some very short brownouts, the PSU would momentarily shut down the boards. Maybe it would be logged, maybe not as the CCB may fail and wouldn't be able to write logs anymore! If whatever is behind a PSU is safe, then what's the point of an online UPS? (Anyway, there are online UPS' here so happy days!)  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 11-09-2016 03:46 AM                     Marco, I was indeed mistaken. No battery on CCB. But, I did look at mine and its a revision 6 board.  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 3 pages: 1  2  3

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.