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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Dolby releases new software 2.8.11 for DCP2000/2K4 and ShowVault servers (Page 3)

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Author Topic: Dolby releases new software 2.8.11 for DCP2000/2K4 and ShowVault servers Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-29-2016 04:20 AM                     Ahah, LOL! The SM is integrated in the Dolphin card, it's also called sbc405, it's the little board not enclosed in black epoxy where the ethernet and the power plugs in. If it's a Dolphin 1.2, then the SM is there and you need one!! As I said, the SM does not affect series 1. The Firmware does. But you can update SW and SM on any projectors without having to worry about. Now the problem is that I'm not sure you can update the SM if the system doesn't see that...  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 12-29-2016 06:36 AM                     I had one server starts yelling about no SM after installing the software - but only after pulling a Diagnostic package for analysis afterwards. It was OK after a reboot and taking another package. Dolby found no problems in the package. I would reseat the Dolphin board and the connectors to it - both ends of the wee network cable. Plus clean the fans and reseat the RAM sticks since it's open anyway. If that doesn't help then take a diags package and send it to doremisupport@dolby.com with your story.  |  IP: Logged Ken Lackner Phenomenal Film Handler Posts: 1907 From: Atlanta, GA, USA Registered: Sep 2001 posted 12-29-2016 07:51 AM                     Dolby has done away with separate support channels for Dolby and Doremi brand products. All requests for support on cinema products should be sent to cinemasupport@dolby.com. The doremisupport address probably forwards to cinemasupport, but that may end some day.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 12-29-2016 04:06 PM                     OK, I chickened out today. An angry projectionist called me and said that external USB drives refused to mount. That was enough for me. So, I pushed 2.6.4 into /etc/rc.once through FTP, rebooted (in a polite way) and the DCP2000 went back to normal behavior. No alerts or grunting, USB drives mount fine, films play as they should. Now it also finds a SM, version 2.0.20. I grabbed the "detailed report" and will open a case on the Dolemi service portal. /M.E.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-29-2016 06:20 PM                     interesting, thanks. 2.0.20 is not too far away and anyway the recommended sequence is SOFTWARE/SM/FW. If the Software does not recognise the SM anymore, then what. It's seems that Brad's belief of "fixing 2 old bugs and adding 4 new ones" may have been applied on this occasion (too). Meh.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 12-29-2016 06:44 PM                     Anyone else willing to try these stunts on Christmas holidays /M.E.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-30-2016 07:07 AM                     Not a chance! As a holiday season approaches, I freeze everything where it is. Would you rather deal with a self-inflicted injury going into the busiest week(s) of the year or during the "dead" season?  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 12-30-2016 08:27 AM                     There is a change with USB drives, they do not mount on reboot. You need to un/replug a USB drive after reboot to have it mounted. Otherwise I haven't seen much difference. We freeze updates for December, except when advised to in a troubleshooting case.  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 12-30-2016 09:22 AM                     quote: Steve Guttag Not a chance! As a holiday season approaches, I freeze everything where it is. Bah! No guts, no glory No, to be honest. This is not a commercial cinema, it's more like a community house screening films a few times every month. The holiday screenings were over and next film is in two weeks. Good time for a test. quote: Dave Macaulay You need to un/replug a USB drive after reboot to have it mounted Tried that. Several times. Nothing. Muerte. /M.E.  |  IP: Logged Mike Renlund Film Handler Posts: 71 From: San Francisco Registered: Feb 2008 posted 01-05-2017 11:06 AM                     Hi everyone, we did have users install 2.8.11 and we had a couple of reports of troubles with using USB ports. We've removed the software from our FTP site as a precaution while we investigate. Mike Renlund Dolby Laboratories  |  IP: Logged Magnus Eriksson Expert Film Handler Posts: 121 From: Stockholm, Hägersten, Sweden Registered: Jan 2011 posted 01-05-2017 02:36 PM                     I just opened a case on dolbycustomer about my Christmas holiday experience with 2.8.11. I hope the logfiles can give some clues. /M.E.  |  IP: Logged Anders Nordentoft-Madsen Film Handler Posts: 57 From: Valby, Denmark Registered: Aug 2005 posted 01-09-2017 02:56 AM                        Also had problems with at few of the server I updated. After update X server crashes, so no local gui. Everything works playback and schedulling, and control is possible via webgui, but no local gui. This happens on about 1/10 servers, only thing to do is downgrade to 2.6.4.  |  IP: Logged

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