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» Film-Tech Forum ARCHIVE   » Community   » Film-Yak   » SBC Global DSL SUCKS! (Page 2)

 
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Author Topic: SBC Global DSL SUCKS!
Jason Burroughs
Jedi Master Film Handler

Posts: 654
From: Allen, TX
Registered: Jun 99

- posted 05-14-2007 06:18 PM      Profile for Jason Burroughs   Email Jason Burroughs   Send New Private Message       Edit/Delete Post 
I told Ma'Bell and her minions to shove it 3 years ago and haven't looked back. I've had cable modem and haven't had an outage in over 2 years that I didn't cause (unplugging the modem etc). With Vonage running over that connection I have no need for a POTS line. I've only had 1 issue with VoIP, and that was resolved rather easily.

I haven't use anything other than Linksys, and have not had any issues other than 1 power brick taking a dump. Other than that, the Linksys's have been replaced over time simply for upgrades to combine wireless etc. I've had my WRT54 for about 2 years with NO issues, running either the Linksys firmware or a 3rd party code.

I REFUSE to accept any product from AT&T untill they offer fiber to the home (FTTH) their FTTN (U-Verse etc) is not a decent offering of any sort.

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Bobby Henderson
"Ask me about Trajan."

Posts: 10973
From: Lawton, OK, USA
Registered: Apr 2001

- posted 05-14-2007 07:17 PM      Profile for Bobby Henderson   Email Bobby Henderson   Send New Private Message       Edit/Delete Post 
Most cable companies aren't spending much $$$ to run fiber directly into people's homes. Direct fiber connection is still a pretty high luxury item. Count yourself lucky if you have access to it or can afford it.

Perhaps in the long run we may see more in the way of direct fiber connections straight into a home. In my town, they're just running fiber out from the main office switch deeper into many neighborhoods. That's at least enough of a boost to be able to deliver "DSL Elite" service to many places in town with bandwidths up to 6 million bits per second. Not too bad for $30 per month.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

- posted 05-14-2007 07:33 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Well I heard from Phil today and he said his land line and DSL is totally down, so this brings me to two things.

#1 Now that he is down and cannot read this message, I am officially recommending that he should just purchase a Sprint USB internet card. Radio Shack is running a special $60/month with a 2 year agreement. (Normally $80/month)

#2 This is most important...time to tell your coot jokes! [Big Grin] [Moon] [sex]

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Joel N. Weber II
Expert Film Handler

Posts: 115
From: Somerville, MA, USA
Registered: Dec 2005

- posted 05-14-2007 07:42 PM      Profile for Joel N. Weber II   Email Joel N. Weber II   Send New Private Message       Edit/Delete Post 
Cable modems aren't necessarily perfect either; I've occasionally experienced rainy days when my cable modem has stopped working acceptably, and every couple months my ssh tunnels drop for no obvious good reason. However, it's somewhat difficult to really blame them when it's consumer grade service, and I haven't gotten around to complaining to them about the problem.

I've had lots of experience with VOIP call quality problems at work; on the other hand, having my work phone number also ring at home sometimes turns out to be very convenient. I've had occasional dropouts taking work calls at home, but the most noticeable ones came from VPN routers changing the encryption keys, which they had been configured to do once an hour or so. I've switched routers since I carefully did that experiment, and then haven't used VOIP across the big bad Internet as much since then, so I'm not sure to what extent changing routers may have fixed that problem.

When you're running VOIP calls between offices over Internet T1 circuits, some sort of priority queuing turns out to be extremely important. A T1 circuit is 1.5 million bits per second. Most links tend to be configured for packets with a maximum size of 1500 bytes; this works out to 8 miliseconds to transmit a single full-sized packet. The phones we use seem to be set up to deal with 40 miliseconds of jitter. You don't want your voice traffic waiting in line behind too many 8 milisecond long line packets.

I sometimes find myself calling someone who works for a CLEC that isn't really terribly friendly with Verizon, and it's funny how if he and I are both at home, we end up talking over Verizon POTS lines on both ends, even though both of us have employers who provide VOIP phones we could be using at home instead. There's something about the audio quality...

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Phil Hill
I love my cootie bug

Posts: 7595
From: Hollywood, CA USA
Registered: Mar 2000

- posted 06-23-2007 10:19 PM      Profile for Phil Hill   Email Phil Hill       Edit/Delete Post 
UPDATE:
On 05/11/2007 I complained to AT&T about a loud hum and static on my phone line and crappy speeds on my DSL

AT&T came out on 05/14/2007 and determined my underground conduit and 5-pair telephone cable was damaged from my house to the terminal block about 200ft away. They tried to pull the old cable to replace it and it broke and determined the conduit was crushed and damaged the cable...most likely from all the heavy construction trucks from the 4 houses being built on my street.

Since the conduit and cable runs under a city street, they have to submit engineering drawings to the city to get a permit to jack-hammer and dig up the public street in order to replace the crushed conduit and failed cable.

SO! Long story cut short: Supposedly AT&T submitted the drawings and permit request to the city Building and Safety Dept the 1st week. Both AT&T and the city are pointing fingers at eachother as to where the holdup is. Ya know.... it's the typical Government and Big Biz runaround!!!!!

I have not had ANY service in 7 weeks and STILL cannot get any answers!

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

- posted 06-24-2007 05:34 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Hey Phil. I saw this comic today and thought of you. [Razz]

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Phil Hill
I love my cootie bug

Posts: 7595
From: Hollywood, CA USA
Registered: Mar 2000

- posted 06-24-2007 11:15 AM      Profile for Phil Hill   Email Phil Hill       Edit/Delete Post 
That's hilarious! Thanks for the laugh...I needed one! [Smile]

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Louis Bornwasser
Film God

Posts: 4441
From: prospect ky usa
Registered: Mar 2005

- posted 06-24-2007 02:00 PM      Profile for Louis Bornwasser   Author's Homepage   Email Louis Bornwasser   Send New Private Message       Edit/Delete Post 
If you are having any quality issues with the LINE, itself, all you have to do is to order "caller ID." Before they are allowed to charge you, they must "engineer" and repair the line if needed.

You can then wait one month and order out the caller ID.

This comes to you courtesy of a supervisor for South Central Bell. I used a lawyer; he says this is cheaper & better. Louis

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Brad Allen
Jedi Master Film Handler

Posts: 688
From: Evansville, IN, USA
Registered: May 2000

- posted 06-25-2007 02:16 PM      Profile for Brad Allen   Email Brad Allen   Send New Private Message       Edit/Delete Post 
quote: Allison Parsons
going to a local service called Insight. They are locally owned and are one of the main internet providers in the central illinois area.
Insight is hardly a locally owned outfit.

Around here, a complaint filed with the state Utility commission gets AT&T's attention real fast. Solves a multitude of problems.

In four instances of SBC DSL I'm connected with, I have no complaints with it. Works just fine for the past 3 years.

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Phil Hill
I love my cootie bug

Posts: 7595
From: Hollywood, CA USA
Registered: Mar 2000

- posted 06-25-2007 03:55 PM      Profile for Phil Hill   Email Phil Hill       Edit/Delete Post 
Today, 06/25/2007, I filed a formal complaint with the California Public Utilities Commission. Hopefully they will kick AT&T's collective ass.

In the meantime, for the last 2 months, AT&T has been charging me for service they have not provided.

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Rick Raskin
Phenomenal Film Handler

Posts: 1100
From: Manassas Virginia
Registered: Jan 2003

- posted 06-25-2007 04:18 PM      Profile for Rick Raskin   Email Rick Raskin   Send New Private Message       Edit/Delete Post 
quote: Joel N. Weber II
When you're running VOIP calls between offices over Internet T1 circuits, some sort of priority queuing turns out to be extremely important.
I'm curious what type of queueing that might that be if you are running native IP?

The answer I have heard is they over-engineer their core networks so that necessary bandwidth will be available.

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Daryl C. W. O'Shea
Film God

Posts: 3977
From: Midland Ontario Canada (where Panavision & IMAX lenses come from)
Registered: Jun 2002

- posted 06-27-2007 05:54 PM      Profile for Daryl C. W. O'Shea   Author's Homepage   Email Daryl C. W. O'Shea   Send New Private Message       Edit/Delete Post 
Phil, I can't believe that you haven't just grabbed a box of Cat5e and your BIX tool and gone for a walk down the street and hooked yourself up in the interim.

quote: Rick Raskin
I'm curious what type of queueing that might that be if you are running native IP?

The answer I have heard is they over-engineer their core networks so that necessary bandwidth will be available.
I believe he's talking about his own leased circuits and not circuits within the providers' networks.

These days some method of classed based queuing (CBQ) or similar at the egress point of your private network is essential for a shared link with limited bandwidth (such as a T1/DS1).

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Sean McKinnon
Phenomenal Film Handler

Posts: 1712
From: Peabody Massachusetts
Registered: Sep 2000

- posted 06-28-2007 09:45 AM      Profile for Sean McKinnon   Author's Homepage   Email Sean McKinnon   Send New Private Message       Edit/Delete Post 
I use Verizon Wireless Mobile Broadband. Its fast enough for me and thier network is great in New England. Its great to be able to be online anywhere. Id have to look but its like 40-60 a month you can get the wireless "Modem" at your local Best Buy.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

- posted 06-28-2007 02:49 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
I use a Sprint wireless mobile card on my laptop and get better speeds than most DSL connections with it. Phil is too busy setting up his screening room to run out and buy one. [Razz]

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Rick Raskin
Phenomenal Film Handler

Posts: 1100
From: Manassas Virginia
Registered: Jan 2003

- posted 06-28-2007 03:46 PM      Profile for Rick Raskin   Email Rick Raskin   Send New Private Message       Edit/Delete Post 
quote: Daryl C. W. O'Shea
These days some method of classed based queuing (CBQ) or similar at the egress point of your private network is essential for a shared link with limited bandwidth (such as a T1/DS1).
I agree completely but it isn't there in native IP, at least not yet. I have heard that IPV6 will support a priority scheme that will identify traffic as high or low priority. That probably would help, but the real bottlenecks will continue to be in the IP core as traffic begins to exceed capacity. That is not to say however that service providers are doing nothing. They are actively persuing methods to solve this problem. Just my 1 1/2 cents worth.

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