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Author Topic: Movie theatre sued over high snack prices
Justin Hamaker
Film God

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From: Lakeport, CA USA
Registered: Jan 2004


 - posted 03-07-2012 10:26 PM      Profile for Justin Hamaker   Author's Homepage   Email Justin Hamaker   Send New Private Message       Edit/Delete Post 
Mike Frese: You are missing the basic accounting of product mark-up. I will use Red Vines as an example. Our cost on a package of Red Vines is in the ballpark of $1.20. We sell the package for $3.00. That additional $1.80 isn't simply mark-up or "profit". That $1.80 includes a share of the cost for electricity, labor, insurance, rent/mortgage, equipment, taxes, and so forth. Although I don't do the bookkeeping, I'm guessing we are able luck if $0.10 of that $1.80 mark-up goes to "profit".

The reason the grocery store is able to sell that same box of Red Vines for $1.00 is because two fold. First, they almost certain receive a better price because of their overall volume. Secondly, because the grocery store sells significantly more items than the theatre, they can apply a smaller share of total costs to each item.

I don't know the ratios, but I would not be surprised if a grocery store sells several thousand times more items than a theatre. That means that some box of Red Vines only needs to have a few cents of cost above and beyond what the store pays for the actual item.

The simple fact is a movie theatre - like a ball park or an amusement park, has a completely different cost structure than a grocery store. For this reason, it is invalid to compare the price of an item at a theatre with a comparable item at a grocery store.

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Tony Bandiera Jr
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From: Moreland Idaho
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 - posted 03-07-2012 10:46 PM      Profile for Tony Bandiera Jr   Email Tony Bandiera Jr   Send New Private Message       Edit/Delete Post 
Justin hit it spot-on and the grocery store analogy is a good one.

I was once told that a grocery store's "profit" is in the range of only 2-3%, and the reason it's hasn't spelled disaster is that is precisely because of volume.

When I worked for one of the indie chains here in LA as a manager, a lot of our customers oddly enough thought our concessions price was reasonable (and we were very close to the major chains in pricing). I think, like others have said, it is a perception issue.

Our chain was known for a variety of film programming and very high projection standards. In the rare times we had projection or sound issues people were pretty calm and never "hooted" or "booed".

Now if you look at how bad the presentation and customer service standards are of most chains (AMC are you listening? Oh wait...you don't care) is it any wonder that the customers are gonna bitch about concession prices?

It IS all about perception..if you provide exceptional customer service, excellent presentation and clean auditoria, then the customers won't mind the prices as they will feel the money was well spent.

And if you want to talk about outrageous costs..anyone look at how much a day at Disney, etc. costs these days? [Eek!]

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Chris Slycord
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From: 청주시, 경북도, South Korea
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 - posted 03-07-2012 11:27 PM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
quote: Mike Frese
If you read the articles and the comments of the people, you will see the claim that we do not make any money or very little off of the tickets sold. And that is why theaters have to charge such high prices for concessions. The public thinks that. The industry has used a lie to justify high concession prices.
I don't need to read more articles and comments to realize that the general public doesn't know what they think they know. We were discussing having the actual (rather than perceived) economics discussed, in case you missed it.

quote: Mike Frese
If you read the comments from the over 250 news articles on this story online, you will see that the majority think we charge too much. Most also think it is okay to "sneak" their own drinks and snacks in.
Remember that a majority of commenters isn't necessarily the same as a majority of people. There are likely many people who never sneak food in and don't bother making comments about it, although I'm pretty sure it's a significant portion who will sneak the food in.

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Mike Frese
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From: Holts Summit, MO
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 - posted 03-08-2012 12:37 AM      Profile for Mike Frese   Author's Homepage   Email Mike Frese   Send New Private Message       Edit/Delete Post 
Actual economics? Like letting the cat out of the bag that the average first-run theater gets to keep approx. 45% of the ticket price? Not 10% or less?

Justin,
Your example of red vines gives a 60% gross margin. Not 85%!

Yes the price you sell a service/product is effected by many things. But I know that I can do 25% more business with no change in my occupancy cost, labor, insurance, advertising, and utilities.

That same large combo that Mike B. sells for $5.75, my competitor sells for $9.00. I bet most of you are not the problem either.

I love how many of you like to compare us with other entertainment options. Disney? Really? Most people probably go there 1-2 times in a lifetime!

So why else is this industry in decline if it is not the perception of too high prices?

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Chris Slycord
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From: 청주시, 경북도, South Korea
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 - posted 03-08-2012 03:07 AM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
quote: Mike Frese
Actual economics? Like letting the cat out of the bag that the average first-run theater gets to keep approx. 45% of the ticket price? Not 10% or less?
Just so we're clear:
1) I *never* claimed that theaters keep 10% or less of ticket sales and don't feel that this is some secret that needs to be kept from the public.
2) I simply said that calling the statement of "theaters don't make much on the movies themselves" a lie based solely on the calculation of (ticket sales minus rental fee) isn't right because it's way too simplistic by ignoring lots of other costs that go into playing movies.

Got it?

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Steve Guttag
We forgot the crackers Gromit!!!

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From: Annapolis, MD
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 - posted 03-08-2012 03:07 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Sorry Mike B...I'll keep toting out my minor-league baseball comparison...it is LIVE professional entertainment of approximately 3-hours in duration (movies being recorded entertainment). The average admission price to such a venue is notably less than for a typical movie theatre. $100/outing to a movie theatre is too high because it overly restricts the amount of times a person/group can afford to go out to the movies. At that price level, people tend to choose what movies are worth seeing in the theatre.

Like it our not, the perception of going out to the movies has, by and large, moved from a cheap experience to one of such cost that people have become quite selective and it is hurting us in attendance. It is tough to meter though since the quality of the product plays heavily into this (as do these stupidly short release windows to home markets).

I know I go to movies far less than I used to, if for no other reason, due to cost. I never used to find that movies were expensive entertainment...now they really feel like they are.

And yes, one can not compare an amusement park like Disney to a movie theatre...for if one were to really want to go to such a park at the frequency we would all like to see people going to theatres, they would be on the "annual pass" plan and the cost/day even at Disney would be less than the cost for seeing a movie (though to get to that level one would really need to a very frequent visitor). From personal experience...Due to ShowEast's prior location and the fact that they would have it in Mid-October one year and late October the next year...our family would get an annual pass such that it would just cover us for two years (buy it on the "late October ShowEast year", use it the following year on the mid-October ShowEast year). Not taking into account our substantial discounts on hotels at that point (I would stay at ShowEast in Disney for about $65-$70/night...far less than ShowEaster's were paying in the over priced Mariott)...cost for park entrance came to less than $25/day.

BTW I read the law as it was posted that a movie theatre pricing of concessions would need to be compared to similar venues like other movie theatres or other entertainment venues...not to grocery stores. I don't think they are going to win this one. As others have said, you are not compelled to buy any food when going to a movie theatre.

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Justin Hamaker
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From: Lakeport, CA USA
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 - posted 03-08-2012 03:35 AM      Profile for Justin Hamaker   Author's Homepage   Email Justin Hamaker   Send New Private Message       Edit/Delete Post 
When you get down to it, most of the public has a misconception about what exactly it is they are purchasing when they buy an item at the snack bar - or anywhere for that matter.

The perception of value - whether it's worth the price - is a completely different issue.

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Mike Blakesley
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From: Forsyth, Montana
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 - posted 03-08-2012 09:31 AM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
quote: Mike Frese
You are not in the class of theaters people are complaining about. Large corn and large soda for $5.75 right? Why do not you raise your prices to what the bigger chains charge? A family of 4 can get quite a bit of snacks and tickets for less than $50 at your theater. And I bet you admissions have gone UP year after year.
Mike, the reason we don't charge such high prices is because we don't need to. I don't have a multimillion dollar building to pay for. I don't have 24 shiny new projectors. I've only got two employees at a time to cover, not a dozen or more. I don't have to pay mall rent. I don't have a parking lot to maintain. I'm not paying big-city advertising prices. Etc. Etc. Etc. But if I DID have all those things, our prices would be right up there with the majors because that's what it costs to run a cinema these days.

Steve -- Minor-league sports are definitely cheaper than major league, I'll give you that. But: Not everybody likes sports, whereas almost everyone can find a movie they like in a good multiplex; you only have one game to choose from, not 12 or 24 options like in a cinema; the seats are likely crappy and you have miniscule amounts of space to move around in at a sports venue. But even so, the concessions are just as high-priced as at a cinema.

quote: Tony Bandiera Jr
if you want to talk about outrageous costs..anyone look at how much a day at Disney, etc. costs these days?
Disney isn't outrageous at all. It costs about $80 to get in, true. But you can stay all day and ride as much as you can for that price, plus see all the street entertainment and "soak up the atmosphere." They spend hundreds of millions of dollars on each new attraction and they are constantly updating and renewing their facilities. Even the shortest day at a Disney park is 8 hours, and can run up to 12 or 16 hours if you hit it right....that's $5 to $10 per hour of entertainment. How is that outrageous?

Perception is the key, again.

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Edward Havens
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From: Los Angeles, CA
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 - posted 03-08-2012 11:22 AM      Profile for Edward Havens   Email Edward Havens   Send New Private Message       Edit/Delete Post 
Mike, you are confused about a lot of things.

Ticket sales have not slowed because of the cost of the snacks at the concession stand. Ticket sales have slowed because people have far more options for entertainment today than they did ten years ago, they have far more options in getting said entertainment, and they have to wait less time than they did, both in terms of connectivity speed and in the amount of time between theatrical release and VOD/DVD/Blu-Ray release.

In 2002, most homes did not have the PS3s and XBox 360s and iPhones and iPads and Droids they have today, able to show 1080p video product streamed through Netflix or Blockbuster Online at multi-megabytes per second download speeds, or able to play complex games with photo-realistic worlds and near-human looking characters. The release windows for movies were averaging 5 months and 19 days ten years ago, not 4 months and 12 days, like it is now.

And it certainly isn't because of the ticket prices. In 1967, the year I was born, the average US ticket price was $1.22, according to the same NATO source you yourself used. Using an inflation calculator, that adjusts to $7.88 in 2010 dollars. And do you know what the average ticket price was in 2010? Why, it was $7.89!

As we've learned many times in our lives, perception is reality to many... even if the perception is dead wrong. A family of four can go to a movie at their local theatre for less than the cost of a single ticket to a major league sporting event. Most theatres don't charge $15-20 for parking, like they do at major league sporting events, and the food at the sporting event is often more expensive than movie theatre food, for the same sizes. But most people don't bitch that much about the costs associated with major league sporting events, because those who go to major league sporting events only go once or twice a year, while those who do go to the movies often go at least once or twice a month.

But to get back on track, there is one thing this frivolous lawsuit ignores: the lack of common sense and the lack of personal choice. There is no two-item concession purchase minimum at a theatre, the way there may be at a Vegas or Atlantic City nightclub show. If you don't like the pricing, you are free to choose to not buy anything. And that's why the suit will be tossed.

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Mike Blakesley
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From: Forsyth, Montana
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 - posted 03-08-2012 01:16 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Please point out where I said that ticket sales have been impacted by the prices.....?

EDIT: Never mind, I realize you were referring to Mike Frese.

quote: Edward Havens
The release windows for movies were averaging 5 months and 19 days ten years ago, not 4 months and 12 days, like it is now.
Right...and on top of that, most people THINK that it's only "a couple of months" from theatrical to video.

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Joe Redifer
You need a beating today

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From: Denver, Colorado
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 - posted 03-08-2012 01:28 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
Even the shortest day at a Disney park is 8 hours
Are you serious? Is that a requirement? I get bored of any amusement park within 2 or 3 hours. I might be able to stay at a Disney park for 4 hours before wanting to GTFO.

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Mike Blakesley
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 - posted 03-08-2012 01:34 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Well I was talking about hours of operation of course, but I can see your point (at crowded times especially). Actually I was wrong...they are usually open at least 10 hours or 12.

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Joe Redifer
You need a beating today

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 - posted 03-08-2012 01:45 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Your phrasing seems dedicated to the purchaser of the entry fee:

quote:
Disney isn't outrageous at all. It costs about $80 to get in, true. But you can stay all day and ride as much as you can for that price, plus see all the street entertainment and "soak up the atmosphere." They spend hundreds of millions of dollars on each new attraction and they are constantly updating and renewing their facilities. Even the shortest day at a Disney park is 8 hours, and can run up to 12 or 16 hours if you hit it right....that's $5 to $10 per hour of entertainment
Unless you stay the hours you indicated, it costs CRAZY more than $10 per hour of entertainment. And at $80 per person it gets insane if you go as a family. "Hey, let's go spend $1,000 at DisneyLand!" You'd have to be criminally insane to do that.

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Jim Henk
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 - posted 03-08-2012 01:53 PM      Profile for Jim Henk   Email Jim Henk   Send New Private Message       Edit/Delete Post 
Um... I just went last night to the Mission Valley AMC to finally see Hugo in Real D. It was $16 at the door for just me. Does it really cost that much to provide the movie? Don't really know. Probably does. I'm sure that they really do have mountainous costs to contend with. But is a family of four really going to pay that to go every 1-2 weeks like they used to in the 'Bijou' days, *and* pay a lot of money for concessions on top of that? Just can't see it. And I read on these forums that attendance is, in fact, down. Okay. Sounds like another example of bad business model to me.

I certainly don't pretend to have the answer, but it just doesn't look good no matter how you slice it.

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Mike Blakesley
Film God

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From: Forsyth, Montana
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 - posted 03-08-2012 02:01 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
quote: Joe Redifer
Unless you stay the hours you indicated, it costs CRAZY more than $10 per hour of entertainment. And at $80 per person it gets insane if you go as a family. "Hey, let's go spend $1,000 at DisneyLand!" You'd have to be criminally insane to do that.
Well...most people who go to Disney actually LIKE it there, and will probably stay all day. Considering their parks can be crazily jammed even in the "slow" time of the year (I've been to WDW in October and it's nuts there) there must be a lot of criminally insane families around.

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