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Author
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Topic: Microsoft XL help
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Randy Stankey
Film God

Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99
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posted 03-20-2012 08:26 AM
I think the problem is because of the way different operating systems were designed from the beginning.
When Apple acquired the Xerox Star system, they spent a lot of time and money researching the way people interact with computers and how they actually use them.
For instance, the trash can is at the bottom, left of the computer screen and the menus are arranged from left to right across the top of the screen. Think about it for a second and compare the arrangement of the computer desktop to a real desk in your office.
Most right handed people put their real trash can on the right side of their desks. The motion of tossing a piece of paper into a real trash can is similar to the motion of dragging a file on your screen to the virtual trash can on your computer. Many right handed people would put their Rolodex file or their notebook at the top, left corner of their desk. Thus, the reason why the "File" menu is located at the top, left of the screen.
When Microsoft came along and copied Apple, they simply rearranged things without consideration of how people actually worked on computers. They took all of the discrete features of the existing system and created a mash up. The name "Windows" is indicative of that behavior.
The underlying annoyance that many people have with computers is directly caused by Microsoft's lack of attention to basic details of design. Because Microsoft was able to place more of their systems in offices and businesses, they actually "trained" people to believe that the "wrong" way is the "right way. However, the underlying inconsistencies and the annoyances that they cause still remain as undercurrents to virtually all operating systems that came after the original Windows operating systems.
I'm not saying that one operating system is "better" or that one is "worse." I'm just saying that Joe's problems and the annoyances he feels because of them are directly caused by the inconsistencies between the way he naturally interacts with the objects in his work environment and the computers he uses.
The best example of a bad user interface is the average DVD player that most people have in their houses. Most people want to just put in a disk and press "play" but 99% of all DVD players don't work that way. The keys on the remote control are not located in rational places. The order of the buttons you have to press is virtually random, jumping around in different situations and from model to model of different players.
Sony is another good example of good and bad interface design. The interface on the older Trinitron televisions used to be one of the best. You could operate the controls on the remote without even looking. You picked up the remote and clicked the channel buttons or changed the volume without even looking. The remotes were designed so you could operate every button, virtually by feel. Now, on the almost all Sony remotes, the buttons seem to be in the most convenient locations for the engineers to place them, not in the most convenient locations for the users.
This is probably the most pervasive problem in modern technological society: The lack of attention to detail and the way that people actually interact and use technology.
It's not getting any better. In the last ten years, I think it's gotten much worse.
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