DCDC lowers pricing

[Bob Ezra]

How is the qnap server connected to the broadband cable ?
Via some type of modem?

How Is the qnap connected to the booth server (in my case a Showvault) ?
Is it connected at all?

pictures?

and finally, contact info ?

Again, Thank you

[Marcel Birgelen]

The simple answer: Via your ethernet network.
The complex answer: It depends on how your local network has been designed and also on what type of install you have. Gofilex machines turned into Deluxe distribution machines seem to be wired differently than that other thing Deluxe acquired somewhere last year over in the U.S.
Over here, you usually provide the broadband yourself, so it simply uses the existing broadband connectivity by connecting to your Ethernet network. I usually use a firewall and VLANs to segregate traffic but apparently, Deluxe sells it with broadband service included in the U.S. from what I've heard. In that case, it will either be a fiber NTU, DSL modem or Cable modem, which apparently then uses a dedicated ethernet port on the box for the Internet connection. The other port is then reserved for the communication with e.g. your ShowVault.

[Darin Steffl]

It's just a server with two ethernet ports. One goes to your internet/LAN network and the other is for your TMS or booth server/IMB network. Contact information is below to get the process started. You'll save money over hard drive deliveries if you have access to 100 Mbps broadband. There is no monthly or upfront cost for this, just $25 per feature download that you're booked for compare to $40 for HDD.

electronicdelivery@bydeluxe.com

https://www.bydeluxe.com/cinema

We are a single screen and Deluxe did not offer to include the internet connection for us. They said we were only eligible if we provided and paid for our own connection. Maybe they will pay for internet for larger theaters that book more movies than we do. I was told by a local ISP that a 3rd party asked for an internet quote for our theater address so maybe it was Deluxe finding getting quotes for all the theaters in the US. I was told they were doing research into the internet options for all the theaters in the US to find out if eCinema made sense.

[Bob Ezra]

a contact phone number for Deluxe eDelivery?

[Darin Steffl]

I shared their email. Not sure of a specific phone number but there's probably a generic one on their website.

[Mike Blakesley]

There website doesn't offer a phone number but there is a "contact us" link. However an email is all it takes. They will send you a form to fill out with a bunch of tech info that you may or may not need to get help with. I had our technician take care of it because he was doing a projector update anyway.

For what it's worth - they offered us the same deal. We're probably not saving a ton of money, because we had to upgrade our internet to get to the required minimum, but I didn't care about providing the internet connection because we already had it anyway. We migrated over to the "fiber" internet so it is faster than before.... we were the first business in our town to use the newly installed fiber network, so I was told. To me it's more about the convenience than the cost. I just wish they would hurry up and start sending the Keys the same way.

[Darin Steffl]

Mike,

It looks like Range is your ISP there. It looks like 100 Mbps internet should only be $60 per month if you have a phone line or $130 without one. It's only $10 more than the base $50 plan which isn't bad. If you're paying more than that, I'd contact them.

I run my own Wireless ISP so I give my Theatre free internet up to 1,000 Mbps ?

[Jon Dent]

A couple of questions.

Are Deluxe and DCDC part of the same company?

How does Deluxe work?
Is the movie is downloaded to a Deluxe server and then it has to be ingested to one's cinema server?
If so it would seem to be time consuming.

Thank you

DCDC uses Deluxe for technical support, but it's a separate company.

All the downloading happens automatically so to me there's no difference in time between loading from the server vs loading a hard drive, except I can't do the latter from the comfort of home

[James Gardiner]

Well,
I have been asking for Digital Delivery for years.
Deluxe (and Eikon Group/Qube Wire) tells me that the distributors have specifically asked (documented) not to install digital delivery at my locations (and a select group of cinemas) while nearly every other location has it by now.
I find it unusual Deluxe and others would behave like this as it shows it is not an arms-length transaction between the two entities which opens them to major liabilities. Their lawyers should be losing it over the liabilities this exposes them to. But no. They seem happy to go with this behaviour.

We have a 200mbit non-contended link directly to the equinox backbone here in Australia. (I.e. directly into all CDNs, Google, AWS, Azure, you have it they all terminate huge pipes into equinox) Doesn't get much better than that. Could dial up to 10GBe if I wanted to but 200mbit is more than enough for my needs and costs.

My big worry is they do decide to move away from physical delivery (Inevitable if you ask me). That will close all my sites as I will then have no way to obtain content.
(And now you can see where the liabilities are)

[Mike Blakesley]

Are they worried about security or something? When they have asked Deluxe not to install digital delivery for you, what reason do they give? I'd be making a lot of phone calls over this. Unless you have some sort of data vulnerability that they are worried about, I can't see why the studios would give two craps about how content gets to you.

[James Gardiner]

Are they worried about security or something? When they have asked Deluxe not to install digital delivery for you, what reason do they give? I'd be making a lot of phone calls over this. Unless you have some sort of data vulnerability that they are worried about, I can't see why the studios would give two craps about how content gets to you.

No, I don;t think they consider me a vulnerability. I have been involved in ISDCF for over 10 years. The head techs at all the studios know who I am. There is also the dcpPlayer tool I released many years ago that I let do. And other tools connected with deep understanding of DCI technologies and security. Contribution to documents in the ISDCF technical document area. etc. etc. I can go on and on.

It's more a local industry position the distributors have. I am not the only one under this treatment. This distortion of what readers here would expect to happen is a major reason I see issues with how the industry needs to change with the environment. It is difficult to change to maintain viability in the new environment if you are already living in a distorted reality where general commercial laws do not apply. I can tell you, it is very stressful.

[Jim Cassedy]

Something I've been wondering about is the satellite downlink speed. Does anybody know approximately
how long, in general, it takes to transmit a 2hr 4k movie, for example? All I know is that I get an e-mail,
telling me that it's magically shown up in my TMS library server - - or sometimes I stumble across it
even before I get the e-mail while searching for something else on the serverthingy, but I'd be
curious to know how long it took to get there.

[James Gardiner]

Something I've been wondering about is the satellite downlink speed. Does anybody know approximately
how long, in general, it takes to transmit a 2hr 4k movie, for example? All I know is that I get an e-mail,
telling me that it's magically shown up in my TMS library server - - or sometimes I stumble across it
even before I get the e-mail while searching for something else on the serverthingy, but I'd be
curious to know how long it took to get there.

It would depend. From my understanding, they can dial it up and down depending on demand. At the end of the day, the time it takes does not matter. It's only that it gets there on time that is of concern.

This is a big reason I consider basic internet content delivery will erode satellite.
I remember talking to a studio employee tech guy who was in charge of all this and he was telling me how expensive it all was. And how technically difficult it was blar blar. And I then bring up the issue of..
"But DCPs do not need high-grade CDNs like, for example, the streamers need. The streamers need to deliver a constant hi quality bitrate. DCPs only need to get there over a period i.e. like 2 weeks. Meaning, you don't need to use these expensive CDN solutions as you have the time up your sleeve to take the longer but a fraction of the cost route. Or you could build your own reasonable CDN to do this at a fraction of the cost considering the requirements.. And how, if you can pay $15 per month for a streaming service and easily download more than a few DCPs worth in disk space of streaming movies? Why do you say it cost $50-70. when a streaming service cost $15 per month and still makes a considerable profit? It makes no sense.

In my experience in this industry, I have seen a lot of smoke and mirrors, using "It's technical and too hard to explain" to justify questionable behaviour.

My position is you cannot believe a lot of the stuff they say and you need to do the due diligence yourself. Or get a good consultant you can rely on.

[Rick Cohen]

Keep in mind that streaming hubs have millions of subscribers, while studios are delivering DCPs to only several thousand screens per title. You can't compare a $15 monthly streaming subscription to DCDC charging $15 per title. The economy of scale is beyond comparison.

[Jim Cassedy]

I was up on the roof of the theater the other day to check on possible leak
location after heavy rains, and while I was up there I grabbed a picture of
our DCC system dish, & a view downtown of San Francisco in the distance

NuMishDish_S.jpg
JimC