Paw Patrol Dolby Atmos Lip-Sync issues?

[Steve Guttag]

I just had a client report (and I've confirmed) that for Paw Patrol, there is about a 20-second delay on the Dolby Atmos output versus true sync and the AES3 outputs...just on Paw Patrol. It was the first show of the day so various reboot type measures have not been done (they reverted to the conventional 7.1 tracks).

Has anyone else encountered this?

[Steve Guttag]

The problem seems to be one of how it was authored and the Atmos insertion point. Rebooting the IMS3000 resolved the sync issue.