Hdmi input doesn't work on IMS3000

[Andrea Arcuri]

I have a problem since yesterday on my ims3000, I connect hdmi, I set as input but nothing happens, I see a new screen on the pc named ims3000 but nothing happens on the screen, naturally lamp and dowser are on.
Do you know anything to do?

[Jose Angel Velasco]

I don't know on IMS3000, but on ShowVault, you need to cut about 3mm the plastic cover of the HDMI cable connector because doesn't fit in whole on the ShowVault connector, and doesn't shows video on screen even if it's detected by the computer.

[Ryan Gallagher]

I have a problem since yesterday on my ims3000, I connect hdmi, I set as input but nothing happens, I see a new screen on the pc named ims3000 but nothing happens on the screen, naturally lamp and dowser are on.
Do you know anything to do?

I would assume since this is "new" behavior that it is the same aux device and cable that used to work previously? As Jose suggests not all HDMI cable moldings are created equal, might have a cable that is a bad fit. Also HDMI cables just "go bad", or were manufactured out of spec to begin with. Swapping cables certainly the first thing to try.

Sometimes the cable will work well enough to do the EDID handshaking, and thus your computer sees the external device, but doesn't have video output.

Is it a Windows laptop on the other end? are there USB-C adapters involved? Anything else in the signal path?

[Andrea Arcuri]

I would assume since this is "new" behavior that it is the same aux device and cable that used to work previously? As Jose suggests not all HDMI cable moldings are created equal, might have a cable that is a bad fit. Also HDMI cables just "go bad", or were manufactured out of spec to begin with. Swapping cables certainly the first thing to try.

Sometimes the cable will work well enough to do the EDID handshaking, and thus your computer sees the external device, but doesn't have video output.

Is it a Windows laptop on the other end? are there USB-C adapters involved? Anything else in the signal path?

I tried with 4 cable directly connected with windows or linux or mac and also with a media server but nothing

[Dave Macaulay]

Does the PC act like it's connecting? Usually the screen flashes oddly and afterward you can see the extra screen in display properties. But I haven't had an IMS3000 lose HDMI input operation.

[Ryan Gallagher]

Does the PC act like it's connecting? Usually the screen flashes oddly and afterward you can see the extra screen in display properties. But I haven't had an IMS3000 lose HDMI input operation.

from the OP it sounded like yes, OS sees the IMB as a second display but no picture.

other question would be did any remote service work occur since it last functioned? Perhaps the alt channel configuration got messed up somehow?

[Leo Enticknap]

Suggest downloading a "detailed report" log package and uploading it to the analyzer.

Assuming that this arrangement all worked OK until suddenly one day it didn't, I wonder if this could be a symptom of a failing boot flash drive, which is a well known issue with the IMS3000. A log analysis may flag this up. I haven't seen this specific behavior resulting from a failing boot flash before, but IMHO, it's worth checking out.

[Andrea Arcuri]

from the OP it sounded like yes, OS sees the IMB as a second display but no picture.

other question would be did any remote service work occur since it last functioned? Perhaps the alt channel configuration got messed up somehow?

yes, pc sees IMS3000 but no pictures,
which kind of remote service?

[Andrea Arcuri]

Suggest downloading a "detailed report" log package and uploading it to the analyzer.

Assuming that this arrangement all worked OK until suddenly one day it didn't, I wonder if this could be a symptom of a failing boot flash drive, which is a well known issue with the IMS3000. A log analysis may flag this up. I haven't seen this specific behavior resulting from a failing boot flash before, but IMHO, it's worth checking out.

from analyzer only a audio watermark problem

[Ryan Gallagher]

What model projector is this in? Maybe the issue is outside the IMS? Hopefully..,

That or the port has just gone bad.

Remote service, just meant if someone else manages updates and service calls by logging in remotely.

[Andrea Arcuri]

What model projector is this in? Maybe the issue is outside the IMS? Hopefully..,

That or the port has just gone bad.

Remote service, just meant if someone else manages updates and service calls by logging in remotely.

it is a Barco but it works perfectly with dcp

[Ryan Gallagher]

it is a Barco but it works perfectly with dcp

I thought to check the projector cause I don't have an IMS here and you have to change channels on the projector for ALT sources, but I guess with an IMS, DCP vs ALT are the same input as far as the projector is concerned. Do you have a way to feed it an 3g or HD-SDI signal to test if the other alternative content options are working? If they do at least you'd have a workaround if you add a htmi->SDI converter box. But if they don't work might inform next steps?

Via HDMI, I would also confirm what resolution and frame-rate the laptop thinks it's sending. Did it handshake via EDID on something the IMS actually supports? Try 1920x1080 at different refresh rates. 24, 30, and 60hz at minimum should be supported by the IMB I would hope, along with other broadcast rates it might be hard to tell the laptop to do.

[Marin Zorica]

it is a Barco but it works perfectly with dcp

Maybe somebody made setup wrong. For example if you using hdmi on ims3k, than ims needs to switch to hdmi input, while projector still need to be switches to play from ims just like dcp.
I always made macro on ims that when sending commander for ims itself to switch for hdmi internet, also to send command for projector to switch for ims (flat 2k for example) just to be sure that ims is chosen.
Besides that it would not be the first time i have got ims3k that hdmi not working. Check above and if you are sure settings are ok, try to update ims. One time i have issue that hdmi on ims did not pass sound and updating with same firmware save the thing.

[Andrea Arcuri]

I sent Logs to Dolby and they said that should be the card broken and they have to change but asked me 1800€, wow.
any tip?
thanks

[Ryan Gallagher]

I sent Logs to Dolby and they said that should be the card broken and they have to change but asked me 1800€, wow.
any tip?
thanks

I say confirm both methods of ALT are not working. If SDI is still working maybe you just switch to using that if you can't afford the repair charge right now.