For years now, not having the tool needed to remove and replace these little bastards without either destroying them in the process or scratching the faceplate has seriously bugged me:
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Yesterday, I was discussing this with another tech who agreed with me, and told me that he'd asked Dolby if a specific tool was available for the task, and was told that one is, but that it costs "hundreds of bucks." Just now, an emergency call from someone with yet another IMS3000 boot drive failure put the issue back into my mind, so I just asked ChatGPT, which told me that I need one of these. So it seems that Dolby wasn't wrong!
Why did they feel the need to use these stupid fasteners, given that swapping faceplates in the field is something that needs to be done frequently? In fact, you have to remove the faceplate from an IMS3000 before shipping it to Dolby under an RMA, because they tell you to. The equivalent fasteners on the IMS2000 require only a 7mm deep socket costing $5-10, and the full sized BNC connectors on the cat745 and Doremi IMB also use a regular deep socket (can't remember the size, but I have one in my tool cart).
I cannot think of any justification for requiring the use of a tool that costs three figures and has no other application just to service one of their products in the field without damaging it, given that equivalent products do not.
image.png
image.png
Yesterday, I was discussing this with another tech who agreed with me, and told me that he'd asked Dolby if a specific tool was available for the task, and was told that one is, but that it costs "hundreds of bucks." Just now, an emergency call from someone with yet another IMS3000 boot drive failure put the issue back into my mind, so I just asked ChatGPT, which told me that I need one of these. So it seems that Dolby wasn't wrong!
Why did they feel the need to use these stupid fasteners, given that swapping faceplates in the field is something that needs to be done frequently? In fact, you have to remove the faceplate from an IMS3000 before shipping it to Dolby under an RMA, because they tell you to. The equivalent fasteners on the IMS2000 require only a 7mm deep socket costing $5-10, and the full sized BNC connectors on the cat745 and Doremi IMB also use a regular deep socket (can't remember the size, but I have one in my tool cart).
I cannot think of any justification for requiring the use of a tool that costs three figures and has no other application just to service one of their products in the field without damaging it, given that equivalent products do not.

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