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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » I have crossed over to the Dark Side...My first D-Cinema install (Page 7)

 
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Author Topic: I have crossed over to the Dark Side...My first D-Cinema install
Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 01-10-2012 06:49 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
For the record...you can pull a RAID drive and replace it in a Dolby player without sending it into a "tizzy." It will rebuild. The suggestion of powering down is to avoid the whole process. Also, if you accidentally release the wrong drive when you have a bad one, you would lose two drives...which would crash (any) RAID. As Brad states...Mark is bragging about a non-feature. Dolby's RAID will automatically rebuild without human intervention...I don't think GDC (or Doremi) will do that.

As to Dolby's boot up time...the last time I timed it...it was closer to 8-minutes...clearly others have timed it faster. I'm about to load the latest GA release 4.3.5.9 onto some players...I'll put the stop watch on it. I'd be AMAZED if Tony's 3-minute boot up is accurate. Especially since there will also need to be handshaking with the projector before it will allow you to play the trailer. However, in the boot up time, I measure from when power is applied to when "Monitor" screen is displayed in the SMS.

-Steve

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Louis Bornwasser
Film God

Posts: 4441
From: prospect ky usa
Registered: Mar 2005


 - posted 01-10-2012 10:09 AM      Profile for Louis Bornwasser   Author's Homepage   Email Louis Bornwasser   Send New Private Message       Edit/Delete Post 
Drives (and other things) fail because of bearing temperature cycling. A bearing brought up to speed and maintained runs at a constant temperature; this causes the least wear. (Proven thousands of times with tape players at radio stations. Eventually a field bulletin went out to strap the motor contantly ON.) Louis

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Steven J Hart
Master Film Handler

Posts: 282
From: WALES, ND, USA
Registered: Mar 2004


 - posted 01-10-2012 09:53 PM      Profile for Steven J Hart   Author's Homepage   Email Steven J Hart   Send New Private Message       Edit/Delete Post 
quote: Steve Guttag
Dolby's RAID will automatically rebuild without human intervention...I don't think GDC (or Doremi) will do that
When our GDC was new several months ago we had some intermittent problems with playback. The tech did a remote login and found that one of the drives in the RAID was flakey. GDC overnighted me three new drives which i installed (with the server powered down) Upon boot up everything was normal. The only human intervention was the physical installation of the drives.
I re-loaded our DCP's and things have rolled happily on since.

I am a bit disturbed by the lack of redundancy on the GDC's boot drive. I thank this thread's contributors for bringing me up to speed on that issue. Considering my remote location I'm gonna have to find out what its going to cost to have a spare boot drive on hand.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 01-10-2012 09:55 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
There are lots of GDCs in the field, so to any of you running them, have you had issues ingesting from a CRU during playback?

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 01-10-2012 11:25 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
No problems, but it slows to a crawl. A feature will normally ingest in about 20 minutes but if you start it at the beginning of a show, it'll be at about 40 to 50% by the end of that show.

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Joe Elliott
Master Film Handler

Posts: 497
From: Port Orange, Fl USA
Registered: Oct 2006


 - posted 01-10-2012 11:35 PM      Profile for Joe Elliott   Email Joe Elliott   Send New Private Message       Edit/Delete Post 
quote: Brad Miller
I will take your word on GDC making cinema servers longer than Dolby. The reason I believed otherwise was because a GDC tech told me last summer that their servers were only introduced into the field about 3 years ago
Remember, GDC had those orange and purple monsters out 8 years ago. They are supposed to be able to play 2k content with updates, but I have not run into any theaters that have been running them. The 10 to 15 minute boot up time of those old machines is just too much.

As for the GDC ingest, no I haven't seen that. It may be likely in a case like that, that one of the hard drives may be bad, and not identified by the system yet. I have seen that happen on both GDC and Dolby, tiling and freezing when doing something that should not interfere with playback, but does. Send the logs to GDC/Dolby and voila . . . they find signs of a failing drive that was not identified by the system. I would imagine, that there are similar problems with Doremi, but I don't have any in Doremi's in my market that I service, so I can't speak on that. That seems more like a general fault of the RAID, not the operating system or manufacturer.

Personally, I far prefer the GDC's to Dolby's. That may be prejudiced by the fact that most of the Dolby's that I service are DSS100's, not 200's.

quote: Brad Miller
Regardless, as a result of GDC's design, I have a firm policy that no GDC server will leave our shop before we have made (and tested) an image of the drive and mounted it in an empty space inside the server. This is because we don't want our customers to get screwed when that OS drive fails.
I agree, that actually should be added to the GDC firmware period. Having it back up it's on OS drive should be done automatically. However, I have had an OS drive fail on (luckily) Thursday. (New movie, and the server wouldn't ingest, rebooted, and the OS drive wouldn't boot at all) I contacted them at 9pm on Thursday, and it came it at 9:30am Friday, I restored the config, tested and the theater live-played the 11:00, and ingested it between the next shows. Overnight works as well on Saturday, as it does on Friday. However, to be fair, with your solution, I would think you could even steal one of the Raid drives, and drop the OS image on it, then just replace the Raid drive when a new drive comes in.

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004


 - posted 01-11-2012 02:38 AM      Profile for Monte L Fullmer   Email Monte L Fullmer   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
but if you start it at the beginning of a show, it'll be at about 40 to 50% by the end of that show.

Even Doremi's are about the same. BUT, don't even think on doing this with SONY's - damned things will suffer serious brain cramps up to freezing playback content...and that calls for a total cold reboot.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 01-11-2012 03:10 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
quote: Mike Blakesley
No problems, but it slows to a crawl. A feature will normally ingest in about 20 minutes but if you start it at the beginning of a show, it'll be at about 40 to 50% by the end of that show.
quote: Joe Elliott

As for the GDC ingest, no I haven't seen that.

Both of the comments above is the behavior I expected. Every server will slow down a bit, some perhaps more than others, to protect playback. I would have to play the same file on each server while trying to ingest the same content to each from a dedicated source doing nothing else to see if one was noticeably faster than another. Still though it is good to see you guys can ingest during a movie without disrupting playback. We have to do our ingestions after hours because these just can't do it without the playback stuttering.

quote: Joe Elliott
It may be likely in a case like that, that one of the hard drives may be bad, and not identified by the system yet.
I'm with Joe, it could very well be a bad drive in the raid...but all of the servers? I guess since they were all essentially sequential serial numbers there could've been a bad batch of hard drives (or maybe somebody dropped the case of drives and did a slight amount of damage to them). I am going to make a trip to the site myself to test it after hours and get a better grasp on what the limitations are and what must be done to resolve it. For now, we are simply refraining from ingesting during playback.

quote: Joe Elliott
Personally, I far prefer the GDC's to Dolby's. That may be prejudiced by the fact that most of the Dolby's that I service are DSS100's, not 200's.
Joe, I don't think comparing what is essentially a series 1 era unit to a series 2 unit is fair at all. Case in point, I don't compare a DCP2K4 or a DSS200 to the "GDC orange and purple monsters" you speak of. It simply isn't a fair comparison.

quote: Joe Elliott
I would think you could even steal one of the Raid drives, and drop the OS image on it, then just replace the Raid drive when a new drive comes in.
Again, each OS drive is specific to THAT machine on a GDC. If only the scenario was that easy. Fortunately your time zone and failure date saved your entire weekend from being down.

This is where the Dolby really shines above all the others. First off a hard drive wouldn't have knocked you off the screen at all...but let's say you had TWO hard drives fail (unlikely, but let's just say it happened). You could run down to a local store, purchase a couple of drives, pop them in, drop the install cd into the tray and 15 minutes later you would have a freshly loaded machine just as if it was brand new. I've even done the theoretical test of not being able to find a matching drive by putting a mix and match of drives in a Dolby and running an install disc. It doesn't care. It just works. (Obviously you should always keep the hard drives identical in the raid, but I'm 99% sure there exists no other D-cinema server that can boast that.) The cd auto-install disc is an AWESOME feature which was well thought out when the server was designed. Still though, one dead drive won't even knock you off screen.

If you have a failure of the OS chip in a Doremi and you have a spare, you can swap them out too. The nice part about the Doremi OS chips is that one-size-fits-all. They aren't serial specific, so you're well covered if you have a spare in the building.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 01-11-2012 06:53 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
I have several DSS100/DSP100 systems out there in theatres and screening rooms...I'll put them up agains ANY other player still. The SMS remains the best and I don't have problems with them. The biggest issue is not Dolby specific...it has been the 500GB Seagate drives. They seem to have a higher failure rate. About the only thing the DSS100 won't do that the DSS200 will do is self-rebuild the RAID. All one has to do is click on the rebuild button in the SMS to rebuild it...big deal.

As to the GDC with the bad drive...why replace all three? If there was just one bad drive, change it and the RAID shouldn't lose any information. (no content to reload).

Though this starting to stray from the topic...I'm REAL curious as to WHY you "much prefer" the GDC to the Dolby. It is the exact opposite of what we have found from our customers.

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Steven J Hart
Master Film Handler

Posts: 282
From: WALES, ND, USA
Registered: Mar 2004


 - posted 01-11-2012 07:33 AM      Profile for Steven J Hart   Author's Homepage   Email Steven J Hart   Send New Private Message       Edit/Delete Post 
quote: Steve Guttag
As to the GDC with the bad drive...why replace all three? If there was just one bad drive, change it and the RAID shouldn't lose any information. (no content to reload).
The GDC tech said they made a running change in production from Seagate drives to Toshiba or Hitachi (I can't remember what they shipped me). He said that they had many problems with the Seagate's so they stopped using them. Thus they wanted me to change all three drives.

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 01-11-2012 08:01 AM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
Out of curiousity, what model of Seagate keeps failing? Are they the consumer-grade Barracudas or the semi-enterprise-grade Constellations?

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 01-11-2012 11:46 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Scott,

No lie...all of my failures regardless if it is a laptop, desktop or DCinema player...when a drive fails, 99 times out of 100...it is a Seagate. The ones that Dolby supplied (I don't know if they use them on the 500GB anymore either...they use Hitachi on the 1TB drives) are supposed to be high-end uber tested...etc and they still drop at the rate of about 1 a year in a 4-drive system...and that is an average...you may get 2 in one month and then go for a stretch with no failures.

-Steve

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 01-11-2012 12:11 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
Interesting. I have had good luck with the Cheetahs, but they don't make a SATA version of those.

I have no direct experience with the Barracuda or the Constellation.

Hitachi and Fujitsu also make good drives.

Hitachi's storage division was recently sold to Western Digital, so who knows what will happen to their quality. I am not a fan of Western Digital in general, although we have a bunch of desktops at work that have WD Velociraptors in them and none of those has failed yet.

I have no experience with or opinion about Samsung.

Obviously, SSDs are the future, but they have a ways to go in the reliability department.

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Adam Fraser
Master Film Handler

Posts: 499
From: Houghton Lake, MI, USA
Registered: Dec 2001


 - posted 01-11-2012 12:41 PM      Profile for Adam Fraser   Author's Homepage   Email Adam Fraser   Send New Private Message       Edit/Delete Post 
Our GDC server shipped with WD1003fbyx RE4 1tb drives. I haven't ran anything on it so can't comment as to quality.

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Tony Bandiera Jr
Film God

Posts: 3067
From: Moreland Idaho
Registered: Apr 2004


 - posted 01-11-2012 01:16 PM      Profile for Tony Bandiera Jr   Email Tony Bandiera Jr   Send New Private Message       Edit/Delete Post 
This is great, I'm glad to see all the discussion on this topic, I am learning quite a bit from all of you. [beer]

Since I have a Dolby Server/Christie projector setup, let's hear from those running that gear for any comments/suggestions/precautions I need to be aware of.

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