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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » What causes the screen to go pink? (Page 2)

 
This topic comprises 6 pages: 1  2  3  4  5  6 
 
Author Topic: What causes the screen to go pink?
Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 07-09-2012 10:26 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
quote: Joe Redifer
You guys are playing with kid's stuff which is still full of bugs. The manufacturers of this equipment should feel bad.
I agree with this.

The other weird thing is, on a $60,000 piece of equipment they still use standard, off-the-shelf switches, fans, etc. These things ought to have industrial-strength everything. Of course then they would cost $10,000 more I guess.

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Monte L Fullmer
Film God

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From: Nampa, Idaho, USA
Registered: Nov 2004


 - posted 07-10-2012 12:24 AM      Profile for Monte L Fullmer   Email Monte L Fullmer   Send New Private Message       Edit/Delete Post 
Rebooting an NEC unit takes less than a minute, Barcos are about the same.

SONY's - almost a good 10 minutes since the UPS is in full control of the shutdown which gradually lowers the current and shuts off things in steps (due to the internal media block that gets shut down as well). Then turning the SONY back on to a full on takes about 5 minutes.

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Frank Angel
Film God

Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999


 - posted 07-10-2012 01:11 AM      Profile for Frank Angel   Author's Homepage   Email Frank Angel   Send New Private Message       Edit/Delete Post 
quote: Steve Guttag
I can't believe in this day and age that SMPTE/DCI and whomever else when all of this was "conceived" that the metadata couldn't ensure such things wouldn't happen.
Exactly, but even further, where's the built-in, and AUTOMATIC diagnostics you'd expect in software/hardware this sophistocated and this expensive? Like Joe points out, doesn't seem like these manufactures and the DCI wizards spend nearly as much time designing the actual PRESENTATION safeguards as they did the security software. I'll bet the oh-so-precious KEYS don't suddenly unlock for no reason and let the picture play any time of one's choosing!

Good software should be able to diagnose what is wrong, give the operator a warning message AND tell him/her how to fix it. Computer, diagnose thyself!" Ever see what happens when you try to do something that you aren't supposed to do...in almost any application, but for example and specifically I am thinking Photoshop? A window pops up and tells you exactly why you can't do that and what you need to do so that you CAN do what you want, if it's possible. "You cannot do that unless the layer is rasterized. Do you want to rasterize it?"

At this level of software/UI sophistocation in 2012, for such a serious and show-stopping mistake as this pink screen bull sheet to play as if nothing is wrong, I say the software itself should recognize the error and if not able to correct it automatically and one would hope nearly instantly, at the very least diagnose it and tell the operator what to do to fix it, or better, simply disallow the error to be made by the human in the first place. But to play it as if it's correct says it's a serious flaw that needs a swift fix. And at the VERY VERY least, whatever error in formatting might possibly arise, no matter how remote, the system should be able to have that error already computed and disallow it from the get-go, or be able to have someone fix it on the fly...what's this DOS-era TOTAL dog pooh of having to reboot in the middle of a show to fix a formating error?

That said, from all these similar incidents reported by people who know their way around this equipment, the idea that a change from one format to another can happen in the middle of a show-in-progress with no human intervention clearly points to something other than human error, but certainly questions a shortcoming in the stability of the system. Seriously.

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Kris Verhanneman
Expert Film Handler

Posts: 182
From: Belgium
Registered: Dec 2009


 - posted 07-10-2012 03:07 AM      Profile for Kris Verhanneman   Email Kris Verhanneman   Send New Private Message       Edit/Delete Post 
I'll love this discution.
The guys that install the gear said 'operator error' and the projection crew sais 'happens from time to time'.

A great example that we still live on different planets.

And yes this is something that happens from time to time. Somewhere an automation error (or a cue that didn't work).

Too bad nobody has a testing version of projector/server setup without all the protections. It would be nice to compare how litlle bugs that gives.

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John Wilson
Film God

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From: Sydney, Australia.
Registered: Dec 1999


 - posted 07-10-2012 05:28 AM      Profile for John Wilson   Email John Wilson   Send New Private Message       Edit/Delete Post 
quote: Monte L Fullmer
Rebooting an NEC unit takes less than a minute
Really? times 4 or 5 for mine...

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Steve Guttag
We forgot the crackers Gromit!!!

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From: Annapolis, MD
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 - posted 07-10-2012 06:04 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
The diagnostics for this stuff actually is normally pretty extensive.

I can say for all of MY installations...when an incident of Pink or Green screen...the problems have always been traced to operator error...regardless of Christie, Barco or NEC projectors. I DO pull the logs and see what button was pushed/executed. We do remote in when the incident gets called in...thus far, it is always something like a 3D trailer in a 2D feature that causes the player (Server) to be in 3D mode but the projector to be in 2D mode (via a cue placed by the operator or TMS based on the feature type).

Switching color space can be fast, IF you know what you are doing, have the right software, and are connected.

The reason, Frank, this can happen is not that the projector or server think there is anything wrong...they are just displaying what is on the video signal. It doesn't know there is a color issue. It COULD be artistic intent on a particular scene even. Again, this is where I think metadata should have saved the day...the metadata ensures that the server is in the correct mode and that the projector is in the correct mode. The cpl should know how it is to be played back.

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Frank Angel
Film God

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From: Brooklyn NY USA
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 - posted 07-10-2012 09:21 AM      Profile for Frank Angel   Author's Homepage   Email Frank Angel   Send New Private Message       Edit/Delete Post 
I am sure my not having the advantage of working with this equipment is probably the reason I am a bit confounded, but yes, certainly once the projector is displaying content, there is no way any software can decide if the color on the screen or the aspect ratio is correct. But it seems software should be able to EASILY detect that the combination you describe (and as I said, any myriad of similar possibly erroneous operator/metadata instruction combinations).

And still, all that doesn't account for the reports here that this stuff switches in mid-stream. Even if there were metadata instructions somewhere in the middle of the movie -- the director WANTS, say, a change to 2D -- seems easy enough for the server to check all those instructions at the time the playlist is being constructed and ask the operator for confirmation -- "Do you REALLY want to switch formats (color space, whatever)? Please confirm yes or no." Simple stuff software should be able to do without a second thought, IMHO.

Then again, none of this seems relevant if the thing goes pink when no operator is involved and halfway thru a running feature.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 07-10-2012 11:40 AM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
quote: Steve Guttag
I can say for all of MY installations...when an incident of Pink or Green screen...the problems have always been traced to operator error...regardless of Christie, Barco or NEC projectors.
It can be operator error for sure, but we've had a few occasions where we're running a 3D show at 7:00 and a 2D at 9:00....we put the whole thing on the scheduler and it will switch back and forth between formats flawlessly for five days, and then on day 6 we'll get the pink screen without any particular reason. When it's happened, there's no "every time" fix. I'll try just restarting the movie, sometimes that works but not always. If that doesn't work, a full reboot will cure it. It's a pain in the neck especially considering it happens in front of an audience.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 07-10-2012 12:19 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
I have *never* had this happen with Barco or Christie. Unless NEC has a quirk where this happens every so often, it is definitely operator error. (I believe Mike though, so I'm betting there is a bug in NEC's firmware.)

quote:
Exactly, but even further, where's the built-in, and AUTOMATIC diagnostics you'd expect in software/hardware this sophistocated and this expensive? Like Joe points out, doesn't seem like these manufactures and the DCI wizards spend nearly as much time designing the actual PRESENTATION safeguards as they did the security software. I'll bet the oh-so-precious KEYS don't suddenly unlock for no reason and let the picture play any time of one's choosing!
That needed to be repeated, because it is sooooo true.

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Jason Raftery
Film Handler

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From: San Diego, CA, USA
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 - posted 07-10-2012 12:44 PM      Profile for Jason Raftery   Email Jason Raftery   Send New Private Message       Edit/Delete Post 
Not sure which NEC Mike has but we've had this happen with one of our NEC NC2500S projectors once every six months or so. Only happens on the first show of the day (we put the machine in standby nightly then kill power to it). Last time it happened the machine completely locked up and had to be power cycled at the breaker panel.

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Tony Bandiera Jr
Film God

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From: Moreland Idaho
Registered: Apr 2004


 - posted 07-10-2012 01:35 PM      Profile for Tony Bandiera Jr   Email Tony Bandiera Jr   Send New Private Message       Edit/Delete Post 
quote:
Exactly, but even further, where's the built-in, and AUTOMATIC diagnostics you'd expect in software/hardware this sophistocated and this expensive? Like Joe points out, doesn't seem like these manufactures and the DCI wizards spend nearly as much time designing the actual PRESENTATION safeguards as they did the security software. I'll bet the oh-so-precious KEYS don't suddenly unlock for no reason and let the picture play any time of one's choosing!
Like Brad said, soooo true. And worthy of being made a "sticky" post. [thumbsup]

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Scott Norwood
Film God

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From: Boston, MA. USA (1774.21 miles northeast of Dallas)
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 - posted 07-10-2012 03:14 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
So this only happens in 3D houses?

And what needs to be rebooted? The server? The projector? Both?

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James Westbrook
Phenomenal Film Handler

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From: Lubbock, Texas, Usa
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 - posted 07-10-2012 03:42 PM      Profile for James Westbrook   Email James Westbrook   Send New Private Message       Edit/Delete Post 
I'd reboot the projector.

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Frank Cox
Film God

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From: Melville Saskatchewan Canada
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 - posted 07-10-2012 04:00 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
There are three ways to boot a computer: cold boot, warm boot and steel-toed boot.

The one-and-only time that this happened to me I powered everything down and did a cold boot of both the projector and the server. Everything worked as it should after that. I was playing the 3D version of Rio at the time.

I have a Christie projector and a GDC server.

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Mike Blakesley
Film God

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From: Forsyth, Montana
Registered: Jun 99


 - posted 07-10-2012 05:18 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
The first couple of times it happened I didn't know what to do so I would just reboot everything. But only the projector is necessary.

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