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Author Topic: DOLBY SERVER = QUESTIONS Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 07-25-2014 01:24 PM                        Didn't have a chance to check out TLS mode last night. It was a high profile show: preview of Lucy with Luc Besson doing a Q & A afterwards and a studio tech run in the afternoon, and so I didn't want to do anything that stood even the tiniest chance of making the server play up in the run-up to that. I was intending to try it afterwards, but members of the audience were mobbing the poor guy for autographs and such afterwards, and by the time they were all out I was pretty tired and it was time to head home. Saturday evening is a relatively early finish and just a routine show, and so I'll try it then.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-25-2014 01:43 PM                     A font file is required for each reel. Basically, if the subtitle calls for a font, it is to be there on each reel that calls for it.  |  IP: Logged Mattias Mattsson Film Handler Posts: 90 From: Göteborg, Sweden Registered: May 2007 posted 07-25-2014 01:54 PM                     quote: Steve Guttag A font file is required for each reel. Basically, if the subtitle calls for a font, it is to be there on each reel that calls for it. That is not entirely correct. Please see section 2.7 of the CineCanvas spec ( http://www.dlp.com/downloads/pdf_dlp_cinema_cinecanvas_rev_c.pdf ): "If no LoadFont element is present in the XML file, then a default font will be used."  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 07-25-2014 02:59 PM                     And the DCI say quote: In event that an external font file is missing or damaged, the subtitle rendering device is required to use a default font supplied by the manufacturer. Interesting. Unfortunately it does not work like that!  |  IP: Logged Mattias Mattsson Film Handler Posts: 90 From: Göteborg, Sweden Registered: May 2007 posted 07-25-2014 03:09 PM                     I have seen Interop subtitled DCP:s in the wild without LoadFont elements in their XMLs and shipped without ttfs that got their subtitles rendered just fine. Actually, these DCPs (Interop subtitled, intentionally shipped without ttfs) were the only ones immune to this Dolby bug fixed in version 4.7.0.42: "DC-11977: Fixed a subtitle font problem that occasionally occurred when ingesting content via FTP." This bug concerned ttfs not being copied to the correct location on the content partition (on ingest) which resulted in the TI software unable to render them because the http request from the projector was unable to locate the file.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 07-25-2014 03:17 PM                     I see. Interesting. Well, I guess it's a good practice to include the font file nevertheless. I guess the customer wants to make sure the subs are as they're during the QC session, and not what the "manufacturer" sets as default. I see now what the problem was with my CPL: the file was mentioned, but was actually missing.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 07-28-2014 12:44 AM                        TLS mode = no bueno. I suppose I could claim that it's a new experimental movie - a sort of film version of John Cage's 4'33", only with a black screen instead of silence - but I'm not sure that this would wash with our customers. All was OK when I went back to Cinelink, though. So it looks like we're stuck with this version of the DSS200 software basically for as long as we're using this projector, but given that it will support up 5.7GB of accessible RAID space, that shouldn't be a problem. Thanks again for everyone's help.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-28-2014 03:15 AM                     Leo...the next step should be to find out WHY TLS would not work. If your TI board is old enough, then that would be the reason. I've found that most series 1 machines can make the jump to TLS.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 07-28-2014 03:33 AM                     Can you find out what TI board you have on your projector?  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 08-07-2014 10:11 PM                        For starters, many thanks to Brad for his RAID upgrade to eight drives suggestion. In the end I took the plunge and did it, and it went without any problem whatsoever: the new drives are in, the same version of the software reinstalled and the RAID is now initializing itself (but it's still letting me ingest a feature while it does so, which is cool!). Communication with the projector and audio processor is good, and I've got a picture and sound on the screen. The only heart-in-mouth moment was a relatively trivial one: I couldn't for the life of me find out how to set the date and time in Show Manager (I replaced the CMOS battery while I had the server out of the rack, and lost the date and time in the process). In the end I reset it in the BIOS during a reboot, and despite there being a lot of lines about security time violations during the boot process that followed, Show Manager is displaying the new date and time correctly. I'm guessing that Dolby doesn't want to make it too easy to do this in order to discourage people from trying to cheat expired KDMs. The info I have under "Cinema Board" for the projector (showing in info tab in DCC) is: Interface = Series 1S FIB = EFIB Formatter = DDP1000 Thanks again, Brad. Having that extra space will be a lifesaver for next month's festivals.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 08-08-2014 06:48 AM                     You can't cheat KDMs...they are based off of the secure clock and everything is in GMT so changing your time zone doesn't work either. The Bios clock is the show clock and while in the BIOS it has to be set to GMT and in configuring your server on the "Theatre" tab, you set the offset. As for your TI module...I'm pretty sure a 1S (type 3) should be good...in fact, I think Types 3-5 are the ones that should work with TLS just fine...the certificate has to be there. If you are not able to function with TLS...re install the CAT862 software and tick the "install all components" check box. Note you will lose your Dolby 3D settings. If you have Dolby 3D, you should save those settings before the update...what is needed is the transform matrix for the two eyes...the Mediablock software will allow you to save them as a text file and that is all you want. You do NOT want to use any save files you may have made that have a d3d extension...that file will load the problem right back in. The text file will just put in the Dolby 3D matrix.  |  IP: Logged Mike Renlund Film Handler Posts: 71 From: San Francisco Registered: Feb 2008 posted 08-08-2014 02:58 PM                     You may need to run the TI Series 1 Certificate Recovery Procedure. There is a bug that can prevent the Interface board from sending its certificate to the server which makes the TLS connection impossible. See your projector manufacturer's support site for more information about the procedure.  |  IP: Logged

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