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Author Topic: Red Frame Symbol on Dolby Server Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-19-2014 03:26 PM                     The CAT862 has to have the correct firmware for the software you are running on the server or you will get a version mismatch. You need a KDM from Dolby to do a CAT862 software update (regardless of method. For System 4.3.5 (9)...you would need 4.3.0.9 CAT862 firmware/key.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-19-2014 04:30 PM                     Steve K. The bug is only on the GUI. The 862 is indeed transferring but you don't see it. As Steve G. says, once all the logs have been read, it will begin showing normal transfers. But if you ever had 512+ logs to be transferred, you may have to wait 2-3 minutes while the 862 downloads the logs, even though the GUI says "completed". Nothing to be worried about.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-19-2014 05:52 PM                    @Steve: Are you talking about mismatch between 862 and the server system software? Or is there actual firmware on the 862 that demands that it run with only the newer 862 software? We did have an 862 vs. DSS200 system mismatch when I put in the replacement. The choice was to downgrade the 862 or upgrade the system. We went with the latter and went to 4.3.5(13). This is what Dolby gave me in an attempt to repair the old one. Obviously that would agree with 4.3.5(9). If the 862 will run that then I guess I could go back to system 4.3.5(9) if the consensus is that it's better. Still pondering. If I try this and it doesn't work I'd need Dolby to send me the newer 862 software and the KDMs to make it work again. I guess it depends on what sort of glitches are found with 13. If it's stupid things like the download logs bar no problem. If it increases the odds that a show will get glitched, then I am all ears.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-19-2014 08:26 PM                    Oh wait... I can't downgrade the Cat.862 with those KDMs as they were for my old one. So I'd need Dolby's help to downgrade as well as software to come back.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-19-2014 08:48 PM                     This is ridiculous!! You should really be upgrading to the latest release version. It's very good and solves a number of long standing issues. I doubt Dolby would charge you for the upgrade key. Just don't make it DCI when presented with the choice to do so during install... There's no going back. Mark  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-19-2014 10:01 PM                    I know less than probably anyone in this conversation but I still would never take the latest of anything until it's been out long enough to have proven itself.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-21-2014 11:36 AM                     Mark, I've never heard of an option to "make the system DCI" on a Dolby install disc. Version 4.4+ ARE DCI and only support TLS cinelink. If your projector cannot handle it, then you cannot downgrade. Same with Doremi and their DCI versions. Steve K. If you have upgraded to 4.3.5-13, I wouldn't worry but if you really want to downgrade to 4.3.5-9 you will have to reinstall the whole server. If the server works and you don't have sw mismatch (the server would notify you if there is one, don't worry) why do anything else? If you really want a new version, why not moving to 4.7.2 (or maybe 4.8.x, with which I haven't got much experience yet though)? But FIRST make sure your projector can cope with TLS, it's dead easy with a Dolby, it's probably already on TLS, you can check it under theatre devices, under cat.862: if it's on TLS now, you can safely upgrade. If it is not, you can switch to TLS manually by terminal: if it works you're good to go; if it doesn't, you are stuck on 4.3.x forever!  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-21-2014 12:15 PM                     Um...not exactly accurate. With 4.4+ you only loose Cinelink II DH. OFF and Cinelink 1 still work as well as Cinelink 2 TLS. Moving from 4.3.5.13 to 4.3.5.9 requires NO unconfig or reconfiguring one's server...I've done it enough times to know. Steve has a series 2 projector so, by definition, it is TLS compliant...in fact, that is the only form of Cinelink it will work with because IT is DCI compliant.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-21-2014 12:51 PM                     Interesting. Do all series 1 support Cinelink I? Steve K If your projector is series II, then upgrade!  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-21-2014 01:03 PM                     I don't know, honestly. I would say that all EFIB and earlier series 1s seem to.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-21-2014 01:18 PM                     There is no reason for Steve to "upgrade". It's not an upgrade when things get worse, and anything DCI compliant certainly qualifies as a "downgrade" in stability because there's all of the stricter checks and balances the system has to go through to give the movie studios that false sense of security they seem to love so much. In Dolby-land, 4.3.5.9 is the defacto gold standard, although unlike Steve I've never had any issues with 4.3.5.13 Steve isn't getting VPFs, so there is no reason for him to futz with the DCI compliant stuff. Just because the literal definition of the word upgrade is to improve the quality doesn't in any way mean that's actually what is happening. In DCI-land, it's exactly the opposite. Also Mark there is no such thing as selecting for version 4.x to not to be DCI compliant. Anything past 4.3.x simply is.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-21-2014 01:48 PM                    My priority is maximum reliability in terms of ordinary shows so it depends on the issues that 13 might have. Stupid things like the log download bar or anything that does not affect the actual are one thing. Something that could impact shows are another. The bulk of my business are studio previews for critics, guilds or the occasional VIP. So I need to be as close to 100% perfect as possible. Wish I had two of everything. Getting a backup server is something I'd consider. I'm curious if my CRU drive bay flashing blue/red continually whenever a drive is inserted is related to 13 or is the drive coincidentally going bad. I still have 4.3.5(9) on my original RAID drives; I may pop them in to see. BTW, in what form is the video going to the projector (leaving aside the Cinelink encryption)? Is it RGB data ready to apply to the DMD chips--sort of like motion-BMP--or is there still come compression involved?  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-21-2014 03:03 PM                     Steve G. Then upgrading to 4.4+ is basically safe with most of the projectors. Dolby told me that TLS only was supported on 4.4+ - but never checked myself. Brad Sure, DCI versions are a sort of downgrade but besides 4.4 and 4.5 lots of bugs have been solved. I have never upgraded a 4.3 with a 4.4/5/6 but now I am usually doing it with 4.7/4.8. In terms of reliability, Dolby's are usually very good, the main issue I can see are the periodic disconnections of the media block. The 862 has been out for ages though and I am not aware of any major issues with the latest versions. I am not too familiar with 4.7 and 4.8, but I liked 4.6 which proved to be very stable, particularly with the 862. 4.6.1-4 has been out for a long time and I managed to get an idea of its robustness. 4.7 has been replaced by 4.8 in no time and I still haven't installed enough 4.8 to form an opinion of it. But I feel that 4.3 is now a tad old. That said, I am not aware of any complaints about it.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-21-2014 03:29 PM                     Marco, you seem to strike me as one of those guys with the mindset "newer MUST be better". All I ask is you name ONE thing that got better for reliability after 4.3x Otherwise your recommendation is not in Steve's best interest. He doesn't collect VPFs and as such has no reason to be running DCI compliant firmware.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-21-2014 03:50 PM                     I did not mean to start a battle on versions with you. I agree with your point but I do believe the latest versions brought some improvements. Ok, mainly for the cat 745 but checking on the release notes I can only mention FTP transfers, subtitles, intermission, NTP, compatibility with some TMS (widely used in the UK), new purge scripts for enigma. Nothing extraordinary and as I said nobody has ever complained about 4.3.5 though.  |  IP: Logged

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